Month: January 2019

customer-experience-training-workshop-claire-boscq-scott

Training your employees so they can care for your customers

Well, once you have developed your own standards and you know exactly what type of service your employees should be delivering, you have to tell your employees about it and implement those standards. Training your employees isn’t just a need, it is simply a necessity.   The importance of training your employees – both new …

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Develop experiences and understand your customers every step of the way

Customer-centric businesses don’t let their customers wander in search of information or help; instead, they provide customer experience excellence. They guide their customers through a carefully planned series of interactions called a customer journey. A customer journey comprises experiences which are, in turn, made up of touch points — human, physical, sensory or communication, either …

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assessing-your-customer-your-employees-customer-experience-expert

Assessing is the catalyst for change

Assessing your customers and employees is now widely recognised as a vital input to any strategy for customer-focused business performance improvement. Understanding customers is the key to giving them an exceptional experience. To give good customer care you must deliver what you promise. But an exceptional customer experience involves getting to know your customers so …

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