Getting a real buzz by sharing my passion and love inspiring global businesses to thrive
Because I get a real buzz by sharing my passion and love inspiring global businesses to thrive by bringing more care into what they do, alluring the senses to connect with employees and customers on an emotional level.
I bring a more holistic approach to Employee and Customer eXperience, empowering leaders to create sensorial experiences, enhancing their environments, increasing their employees’ engagement and loyal customers.
However my much bigger vision is just like the bees who dedicate every seconds of their 150 days’ life to collecting pollen for the greater good of the hive but moreso for the greater good of our ecosystem, that makes all life on the planet possible, if I can inspire businesses to thrive by delivering exceptional customer experiences, so the local economy will thrive too, prosper with happy employees, happy customers, happy community.
Who am I?
Originally from France, I traveled and worked in the US, France, Spain, Jersey and the UK for several years, before moving back to Jersey in 2000. I worked at the St Brelade’s Bay Hotel for six years, opened The Royal Yacht Hotel after its £30m refurbishment, and then moved to L’Horizon Hotel in 2007.
After going through a divorce and house moved, I had already made some big changes. So, I left my job at L’Horizon Hotel, and so began a new chapter of my life – it was the best thing I ever did! I capitalised on the experience gained in my three decade in the service industry, and set up my own business in 2009 so I could be a successful woman in business but also be a present mum for my two children.
I am a member of several Industry Professional Associations:
- The Mystery Shopper Providers Association Europe Africa (MSPA)
- The Encouraging Women into Franchising association (EWIF)
- The Customer Experience Professional Association (CXPA)
- The Professional Speakers Association (PSA UK)
- Keynote Women Speakers Association
I was presented with the Director of the Year Award in 2014, for a Small Business, by The Institute of Directors, Jersey Branch, and was also a finalist in the Small and Medium Sized Enterprise of the Year Award, at the Jersey Business Award for Enterprise in 2014. I have been shortlisted for the Forward Ladies, Women in Business Awards 2016, in the Retail Category. Graduated from the renowned School Hotel And Tourism Paul Augier, I also have a Certificate in Professional Marketing, Level 4, with the Chartered Institute of Marketing.
Listed No 13 2018 Customer Service Global Gurus and No5 in 2019, I was shortlisted for The Franchise Marketing Awards in Birmingham in 2018. I was also honored to participate to the BBC Radio Jersey ‘Strictly Jersey’, which raised over £9,000 for Children in Needs.
In 2019 I launched my new Employee & Customer Experience programme ‘Caring Service Culture Leadership programme’: creating harmonious environments, engaged employees and loyal customers, ultimately spiraling, thriving businesses. 2019 was also my 10th year business anniversary, wow, I was so proud to be surrounded with employees, clients, friends and family and also to celebrate I launched my own Perfume, EAU d’abeille, which is the start of my Sensorial Experience Collection. The end of 2019 has brought me the immense pleasure to be voted No10 UK Top 10 CX Influencer by the Customer eXperience Magazine.
What I do...
Speaking and Consulting
We are entering a new era. It is time to start evolving into the next phase where a deeper more authentic connection occurs, where businesses are becoming accountable for their people and their environment. My ‘Caring Service Culture Leadership programme’ has been designed to help businesses to put a real focussed on their Culture, their environmnent, their people and their customers.
I inspire Business leaders/Managers/Owners to bring more care into what they do, bringing more compassionate, better communication, supporting, engaging and inspiring with their people. I help them design work environments where employees feel enthused and customers feel good and want to stay longer. I help them guide their customers through sensorial experiences in a creative and inspiring way on an emotional level.
I have been speaking professionally now for 3 years and I get such a buzz to share my passion to larger audiences, the more people we can touch the more businesses will thrive.
We offer a wide range of online and onsite Customer Experience training workshops, on my Learning and development online platform www.BQBCXInstitute.org giving employees the tools to thrive at work, feel good and deliver exceptional customer experiences.
After running my own business for 10 years, I wanted to grow my business, living on island 9 miles x 5 miles, it was always going to be a challenge, so I decided to create a Franchise opportunity, giving the tools to aspiring entrepreneurs to become Director of their own Hive by joining The Busy Queen Bee community and helping local businesses deliver exceptional customer experiences.
PR BIO – Claire Boscq-Scott
Short version (145 words)
Claire is on a mission to inspire businesses to thrive by bringing more care into what they do, alluring the senses to connect with employees and customers on an emotional level; enhancing business environments, increasing employees’ engagement and customer loyalty, through sensorial experiences.
No 5 Top 30 Global Customer Service Guru and UK Top 10 CX Influencer, Claire is an authority in the Customer Experience Industry, Caring in Business Specialist and Sensory Queen, she brings a more holistic approach to Employee & Customer eXperience. She is a Keynote Speaker, Consultant & Trainer.
Claire also offers a range of online & onsite CX training and Individual and Group Coaching programmes.
For more details check out all of Claire’s websites: