Getting a real buzz by sharing my passion and love inspiring global businesses to thrive by delivering exceptional customer experiences
I get a real buzz by sharing my passion and love inspiring global businesses to thrive by bringing more care into what they do, alluring the senses to connect with employees and customers on an emotional level.
I bring a more holistic approach to Employee and Customer eXperience, empowering leaders to create sensorial experiences, enhancing their environments, increasing their employees’ engagement and loyal customers.
However my much bigger vision is just like the bees who dedicate every seconds of their 150 days’ life to collecting pollen for the greater good of the hive but moreso for the greater good of our ecosystem, that makes all life on the planet possible, if I can inspire businesses to thrive by delivering exceptional customer experiences, so the local economy will thrive too, prosper with happy employees, happy customers, happy community.
Who am I?
Originally from France, I traveled and worked in the US working at Epcot Center, Disney Florida, France, Spain, Jersey and the UK working in 4 and 5 Star Hotels for several years, before moving back to Jersey in 2000. I worked at the St Brelade’s Bay Hotel for six years, opened The Royal Yacht Hotel after its £30m refurbishment, and then moved to L’Horizon Hotel in 2007.
After going through a divorce and house moved, I had already made some big changes. So, I left my job at L’Horizon Hotel, and so began a new chapter of my life – it was the best thing I ever did! I capitalised on the experience gained in my three decade in the service industry, and set up my own Mystery Shopping business in 2009 so I could be a successful woman in business but also be a present mum for my two children.
I am a member of several Industry Professional Associations:
- The Mystery Shopper Providers Association Europe Africa (MSPA)
- The Encouraging Women into Franchising association (EWIF)
- The Customer Experience Professional Association (CXPA)
- The Professional Speakers Association (PSA UK)
- Keynote Women Speakers Association
- Virtual Keynote Speaker Association
I was presented with the Director of the Year Award in 2014, for a Small Business, by The Institute of Directors, Jersey Branch, and was also a finalist in the Small and Medium Sized Enterprise of the Year Award, at the Jersey Business Award for Enterprise in 2014. I have been shortlisted for the Forward Ladies, Women in Business Awards 2016, in the Retail Category. Graduated from the renowned School Hotel And Tourism Paul Augier, I also have a Certificate in Professional Marketing, Level 4, with the Chartered Institute of Marketing.
Listed No 5 for three consecutive years on the Customer Service Global Gurus and No 1 Women CS Gurus, I was shortlisted for The Franchise Marketing Awards in Birmingham in 2018. I was also honored to participate to the BBC Radio Jersey ‘Strictly Jersey’, which raised over £9,000 for Children in Needs.
In 2019 I launched my new Employee & Customer Experience programme ‘Caring Service Culture Leadership programme’: creating harmonious environments, engaged employees and loyal customers, ultimately spiraling, thriving businesses. 2019 was also my 10th year business anniversary, wow, I was so proud to be surrounded with employees, clients, friends and family and also to celebrate I launched my own Perfume, EAU d’abeille, which is the start of my Sensorial Experience Collection. The end of 2019 has brought me the immense pleasure to be voted No10 UK Top 10 CX Influencer by the Customer eXperience Magazine.
What I do...
Speaking and Consulting
We are entering a new era. It is time to start evolving into the next phase where a deeper more authentic connection occurs, where businesses are becoming accountable for their people and their environment. My ‘Caring Service Culture Leadership programme’ has been designed to help businesses to put a real focussed on their Culture, their environmnent, their people and their customers.
I inspire Business leaders/Managers/Owners to bring more care into what they do, bringing more compassionate, better communication, supporting, engaging and inspiring with their people. Working in collaboration with other experts in their fields, when necessary, we help businesses design work environments where employees feel enthused and customers feel good and want to stay longer. We help organisations increase employees’ engagement and help them guide their customers through sensorial experiences in a creative and inspiring way on an emotional level.
I have been speaking professionally now for 3 years and I get such a buzz to share my passion to larger audiences, the more people we can touch the more businesses will thrive by delivering exceptional customer experiences.
Imagine you can find a way to increase your customer loyalty, employee engagement and your profit, wouldn’t you like to do it?
Measuring your service delivery means that you can really give the support to your team to improve the customer experience, pinpoint how your customers are feeling and how emotionally connected they are to your brand, and that altogether you are following your business vision, this is the difference between surviving and thriving.
You need some Mystery Shopping tools? I have a box full of them…
We have brought International Experts in their fields to develop specific programmes to give employees the tools to bring the best of themselves, their world and their business. We offer a wide range of online and onsite Customer Experience training workshops, on my Learning and development online platform www.BQBCXInstitute.org giving employees the tools to thrive at work, feel good and deliver exceptional customer experiences.
After running my own business for 11 years, I wanted to grow my business, living on island 9 miles x 5 miles, it was always going to be a challenge, so I decided to create a License opportunity for my ECX Method™, giving the tools to aspiring entrepreneurs to become Director of their own Hive by joining The Busy Queen Bee community and helping local businesses deliver exceptional customer experiences.
I am the Author of two books; Thrive with the Hive published in 2016 and recently launched in 2018 Thriving by Caring, with its Audible version and its French version Prospérer en étant attentionné. All the help you need to help you thrive in your business by bringing more care into what you do.
Launching September 2020, a new exciting book; The Secret Diary of a Mystery Shopper! True Customer Service Stories through the eyes of a secret shopper: The Good, The Bad and The Exceptional…
PR BIO – Claire Boscq-Scott
Short version (145 words)
Claire is on a mission to inspire businesses to thrive by bringing more care into what they do, alluring the senses to connect with employees and customers on an emotional level; enhancing business environments, increasing employees’ engagement and customer loyalty, through sensorial experiences.
No 5 Top 30 Global Customer Service Guru and UK Top 10 CX Influencer, Claire, AKA The Busy Queen Bee, is an authority in the Mystery Shopping and Customer Experience Industry, she brings a more holistic approach to Employee & Customer eXperience. She is a Keynote Speaker, Consultant & Trainer specialising in Hospitality and Retail.
She is the author of 2 books, Thrive with the Hive and Thriving by Caring, she is launching in September 2020 her third book, The Secret Diary of a Mystery Shopper, true Customer Service Stories through the eyes of a secret shopper.
Claire also offers a range of online & onsite CX training and Individual and Group Coaching programmes.
For more details check out all of Claire’s websites: