Claire Boscq-Scott

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Press Release – The secret Diary of a Mystery Shopper

No 5 Top 30 Global Customer Service Guru  UK Top 10 CX Influencer and CX Thought Leader 2020, Claire Boscq-Scott, is launching her new book, The Secret Diary of a Mystery Shopper. Claire Boscq-Scott is known locally for her mystery shopping and customer service obsession, she is already the author of two books; Thrive with the Hive published …

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Mystery Shopping key to your CX Strategy

“What gets measured, gets done” Tom Peters When location, pricing, and product/services are no longer unique, service is the only differentiator and key to success or failure. Therefore you need to ensure that at all time your service delivery is consistent throughout of all your branches and your brand story is not damaged. 20 benefits …

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Training your employees so they can care for your customers

You and I know that happy employees will increase their performances resulting in happy customers and happy bosses… We are entering a new era. It is time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment. Training your employees isn’t just a need, …

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Special OFFER EAU D’ABEILLE ATOMISER

FREE EAU D’ABEILLE HANDBAG ATOMISER FREE perfume atomiser filled with your favorite fragrance Eau d’abeille… We collected the finest scents from the luxurious Jasmine Sambac, the sweet and tropical aromas of Freesia and Ylang Ylang flowers, refreshed by a sparkling citrus touch of Bergamot and Ocean Breeze. The dry Ambery notes blended with Vanilla sublimate …

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MANAGING EMOTIONAL INTELLIGENCE TO STRIVE IN LIFE

Emotional Intelligence is the ability to recognise and manage our emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behaviour, and manage and/or adjust emotions to adapt to environments or achieve one’s goals. One of the key components of EI is self-awareness. To be …

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