Claire Boscq-Scott

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The Secret Diary continues… #CustomerService story with Antoniette Roze

Why do your customers love you or hate you?? #CustomerService and the way you made them feel during their experience with you, is why… My guest today is Antoniette, listen to her bad #customerexperience → Remember customer service isn’t just a face-to-face interaction, online customer service is just as important, especially with the pandemic when …

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The Secret Diary continues… #CustomerService story with Laurie Flasko

Why do your customers love you or hate you?? Customer Service and the way you made them feel during their experience with you, is why… My guest today is Laurie Flasko, listen to her #customerexperience story. → Remember if you don’t deliver great service your competitors will thank you for it!! Check out her website: …

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One effective way to avoid losing your e-commerce customers!

Do you really know how you are really performing in fulfilling your products/services so your customers press that BUY button on your ecommerce platform and not the one of your competitors? Last week, I participated to The Confidence Give Away, 38 experts came together to give some free gifts to solopreneur, small business owners to …

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Retaining & Nurturing Customers, isn’t it what we all want in business?

It costs seven times more to acquire a new customer than to retain an existing one. Your customers are the most important piece of your business. No customer means no business. The more loyal the customers feel to your brand, the more likely they are to buy from you, return to you and recommend you. Of course, increasing …

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Press Release – The secret Diary of a Mystery Shopper

No 5 Top 30 Global Customer Service Guru  UK Top 10 CX Influencer and CX Thought Leader 2020, Claire Boscq-Scott, is launching her new book, The Secret Diary of a Mystery Shopper. Claire Boscq-Scott is known locally for her mystery shopping and customer service obsession, she is already the author of two books; Thrive with the Hive published …

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Mystery Shopping key to your CX Strategy

“What gets measured, gets done” Tom Peters When location, pricing, and product/services are no longer unique, service is the only differentiator and key to success or failure. Therefore you need to ensure that at all time your service delivery is consistent throughout of all your branches and your brand story is not damaged. 20 benefits …

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