/Claire Boscq-Scott

About Claire Boscq-Scott

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So far Claire Boscq-Scott has created 51 blog entries.

Business Buzz Empathy

One of the key components of delivering exceptional customer is to have empathy, you must teach your employees to feel as if they were in their customers' shoes to touch them at an emotional level, bringing some Yin energy into your business...

Business Buzz Empathy 2018-04-23T17:35:12+00:00

Potential V Actual Customers

I am sure you have read this story before, but it has actually happened to me so I felt even more compelled to tell it again and again to remind businesses that winning a customer isn't the goal in a business, but creating relationships, nurturing relationships and creating loyalty IS the goal of any [...]

Potential V Actual Customers 2018-04-22T13:12:12+00:00