Claire

/Claire Boscq-Scott

About Claire Boscq-Scott

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So far Claire Boscq-Scott has created 80 blog entries.

Living authentically your values and culture

Living authentically your values and culture I am absolutely delighted to be asked by Claire to share my thoughts on Organisational Culture.   The culture of an organisation defines who you are and what you stand for.   I’m excited by leaders who authentically live the values and culture of their organisation. It gives permission [...]

Living authentically your values and culture 2019-02-22T17:43:22+00:00

Measure your services to celebrate success!

Because you just ‘can’t manage what you don’t measure’. It is an old management adage that is still very accurate and used today. Unless you measure something you don’t know whether it is getting better or worse, you can’t manage for improvement nor can you celebrate success. You need to measure those activities or results [...]

Measure your services to celebrate success! 2019-02-01T09:17:19+00:00

Training your employees so they can care for your customers

Well, once you have developed your own standards and you know exactly what type of service your employees should be delivering, you have to tell your employees about it and implement those standards. Training your employees isn’t just a need, it is simply a necessity.   The importance of training your employees - both new [...]

Training your employees so they can care for your customers 2019-01-18T16:21:31+00:00

Develop experiences and understand your customers every step of the way

Customer-centric businesses don’t let their customers wander in search of information or help; instead, they provide customer experience excellence. They guide their customers through a carefully planned series of interactions called a customer journey. A customer journey comprises experiences which are, in turn, made up of touch points — human, physical, sensory or communication, either [...]

Develop experiences and understand your customers every step of the way 2019-01-14T11:20:12+00:00

Assessing is the catalyst for change

Assessing your customers and employees is now widely recognised as a vital input to any strategy for customer-focused business performance improvement. Understanding customers is the key to giving them an exceptional experience. To give good customer care you must deliver what you promise. But an exceptional customer experience involves getting to know your customers so [...]

Assessing is the catalyst for change 2019-01-09T09:11:06+00:00

BusinessBuzz Thriving by Caring ‘The Launch’

#BusinessBuzz Yeah, I am just so thrilled to be launching my new book Thriving by Caring, only 10 weeks to write it, translate it in French and publish it, I have now the pleasure to share with you 10 Business leadership principles for exponential growth in the 21st Century, through a Caring Service Culture. [...]

BusinessBuzz Thriving by Caring ‘The Launch’ 2018-10-08T15:46:46+00:00