Check out my latest BLOGS and VLOGS, from my interview with the experts to top Customer Service Tips, let me share my passion for Customer Service with you…
January 2019
Training your employees so they can care for your customers
Well, once you have developed your own standards and you know exactly what type of service your employees should be delivering, you have to tell your employees about it and implement those standards. Training your [...]
Develop experiences and understand your customers every step of the way
Customer-centric businesses don’t let their customers wander in search of information or help; instead, they provide customer experience excellence. They guide their customers through a carefully planned series of interactions called a customer journey. A [...]
Assessing is the catalyst for change
Assessing your customers and employees is now widely recognised as a vital input to any strategy for customer-focused business performance improvement. Understanding customers is the key to giving them an exceptional experience. To give good [...]
October 2018
BusinessBuzz sharing self-publishing tips
#BusinessBuzz Sharing a few tips with you, if you you are contemplating writing a book and want to #selfpublish
BusinessBuzz Thriving by Caring ‘The Launch’
#BusinessBuzz Yeah, I am just so thrilled to be launching my new book Thriving by Caring, only 10 weeks to write it, translate it in French and publish it, I have now the pleasure [...]
BusinessBuzz Beyond Customer Service Week 2018
#BusinessBuzz Why should you celebrate #CSWeek18 and how can you do this?? Make your customers and employees feel valued they will give you loyalty...