Check out my latest BLOGS and VLOGS, from my interview with the experts to top Customer Service Tips, let me share my passion for Customer Service with you…
January 2019
Develop experiences and understand your customers every step of the way
Customer-centric businesses don’t let their customers wander in search of information or help; instead, they provide customer experience excellence. They guide their customers through a carefully planned series of interactions called a customer journey. A [...]
Assessing is the catalyst for change
Assessing your customers and employees is now widely recognised as a vital input to any strategy for customer-focused business performance improvement. Understanding customers is the key to giving them an exceptional experience. To give good [...]
October 2018
BusinessBuzz sharing self-publishing tips
#BusinessBuzz Sharing a few tips with you, if you you are contemplating writing a book and want to #selfpublish
BusinessBuzz Thriving by Caring ‘The Launch’
#BusinessBuzz Yeah, I am just so thrilled to be launching my new book Thriving by Caring, only 10 weeks to write it, translate it in French and publish it, I have now the pleasure [...]
BusinessBuzz Beyond Customer Service Week 2018
#BusinessBuzz Why should you celebrate #CSWeek18 and how can you do this?? Make your customers and employees feel valued they will give you loyalty...
September 2018
BusinessBuzz Beyond Customer Service
#BusinessBuzz Because delivering exceptional customer service isn't about one act, to deliver exceptional customer experiences, you need to feel good about yourself, so you can build rapport with people around you, feel good in [...]