Blog 2017-12-09T14:50:25+00:00

Check out my latest BLOGS and VLOGS, from my interview with the experts to top Customer Service Tips, let me share my passion for Customer Service with you…

March 2019

#CxBuzz Q7. Do you know your monthly employees attendance rate?

By | March 12th, 2019|Tags: , , , , , , , , , , , , |

Here is my answer A7.... One of your KPIs (Key Performance Indicators) could be your attendance rate, you normally hear people talk about absenteeism rate, which is a really negative way to look at this, [...]

Q5. Do you have an internal and external customer agenda around your board table or during your management meetings?

By | March 6th, 2019|Tags: , , , , , , , , , , , , |

Take our CX Diagnostic assessment #CXDiagnostic #talktocbs #CaringServiceCulture #boardofdirectors #NED #centricity #culturetransformation #business #leadership #agenda

February 2019

Living authentically your values and culture

By | February 22nd, 2019|Tags: , , , , |

Living authentically your values and culture I am absolutely delighted to be asked by Claire to share my thoughts on Organisational Culture.   The culture of an organisation defines who you are and what you [...]