Check out my latest BLOGS and VLOGS, from my interview with the experts to top Customer Service Tips, let me share my passion for Customer Service with you…
March 2019
#CxBuzz Q7. Do you know your monthly employees attendance rate?
Here is my answer A7.... One of your KPIs (Key Performance Indicators) could be your attendance rate, you normally hear people talk about absenteeism rate, which is a really negative way to look at this, [...]
Q5. Do you have an internal and external customer agenda around your board table or during your management meetings?
Take our CX Diagnostic assessment https://t.co/JD4k2OMxL7 #CXDiagnostic #talktocbs #CaringServiceCulture #boardofdirectors #NED #centricity #culturetransformation #business #leadership #agenda
Manila Special Offers
MANILA SPECIAL OFFERS Effective Employee & Customer Centric Leadership Seminar 15% discount Join me for this special event at The Fairmont Hotel, in Makati, click here for the full event details... 5.00pm – 6.30pm Arrival [...]
#CXBuzz Q.4 Do you have business values?
Take our CX Diagnostic assessment https://t.co/JD4k2OMxL7 #CXDiagnostic # talktocbs #CaringServiceCulture #customerexperience #productivity #Values #Business #leadership
February 2019
Living authentically your values and culture
Living authentically your values and culture I am absolutely delighted to be asked by Claire to share my thoughts on Organisational Culture. The culture of an organisation defines who you are and what you [...]
#CXBuzz Q3. Do you know who your customers are?
Take our CX Diagnostic assessment https://t.co/JD4k2OMxL7 #CXDiagnostic # talktocbs #CaringServiceCulture #customerexperience #productivity #Knowyourcustomer #Assess #leadership