Blog

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Blog 2017-12-09T14:50:25+00:00

Check out my latest BLOGS and VLOGS, from my interview with the experts to top Customer Service Tips, let me share my passion for Customer Service with you…

February 2019

January 2019

Measure your services to celebrate success!

By | January 26th, 2019|Tags: , , , , , |

Because you just ‘can’t manage what you don’t measure’. It is an old management adage that is still very accurate and used today. Unless you measure something you don’t know whether it is getting better [...]

Training your employees so they can care for your customers

By | January 18th, 2019|Tags: , , , , , |

Well, once you have developed your own standards and you know exactly what type of service your employees should be delivering, you have to tell your employees about it and implement those standards. Training your [...]

Develop experiences and understand your customers every step of the way

By | January 14th, 2019|Tags: , , , , , |

Customer-centric businesses don’t let their customers wander in search of information or help; instead, they provide customer experience excellence. They guide their customers through a carefully planned series of interactions called a customer journey. A [...]

Assessing is the catalyst for change

By | January 3rd, 2019|Tags: , , , , , |

Assessing your customers and employees is now widely recognised as a vital input to any strategy for customer-focused business performance improvement. Understanding customers is the key to giving them an exceptional experience. To give good [...]