Blog 2019-07-26T08:18:08+00:00

Check out my latest BLOGS and VLOGS, from my interview with the experts to top Customer Service Tips, let me share my passion for Customer Service with you…


BQB’s Diary – 10 years in 10 weeks: 2014 And the winner is…

After 3 years of studying, I finally managed to pass my CIM Professional Certificate (Chartered Institute of Marketing). I never thought it would be so hard balancing the business, the children, home and studying as [...]

By | August 12th, 2019|Tags: , , , , , , |

BQB’s Diary – 10 years in 10 weeks: 2013 The Adventures

The year started with a bit of an adventure, my client the FS Group, which includes Jersey Pearl, Isle of Wight Pearl, Cornwall Gold and Tenerife Perla, had asked me to go around all of [...]

BQB’s Diary – 10 years in 10 weeks: 2012 Focus on Mystery Shopping

2012, it was a turning year; one of my forma client from L’Horizon Hotel & Spa was getting married and they had ask me to organise their wedding. It had been a lot of work, [...]

BQB’s Diary – 10 years in 10 weeks: 2011 A rewarding time

Hospitality being my background I was always keen to work with hotels and Stephen and Lynne at The Inn Hotel were also keen to become the Best Boutique hotel in Jersey. We worked together the [...]

BQB’s Diary – 10 years in 10 weeks: 2010 Going Pan-island

You know that saying from Richard Branson, “If somebody offers you an amazing opportunity but you are not sure you can do it, say yes – then learn how to do it later!” Well, it [...]

BQB’s Diary – 10 years in 10 weeks: Year One The Big Idea…

I remember it so clearly, February 2009, we went to Gran Canaria to celebrate one of my friends 40’s birthday. I woke up early that morning and went for a walk, my head was spinning [...]