The Secret Diary of a Mystery Shopper

True Customer Service Stories through the eyes of a secret shopper:

The Good, The Bad and The Exceptional…

I have the best job in the world!

Wouldn’t you love to get paid to shop??

Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses improving their service delivery, increase their employees’ engagement and customer loyalty, and grow their profitability exponentially.

Wouldn’t you like to know what is happening in your organisation when you are not there? Be a fly on wall, and learn how you could improve your service delivery by understanding how your employees delight your customers or not!

In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employee performance, deliver exceptional customer experiences and have a thriving business by taking a customer-centric approach.

What do people say about it?

“Claires book is not just about mystery shopping stories. It is a book explaining many important aspects to consider when designing a mystery shopping program, so you can measure what is really relevant for your customers and your business.”

Veronica Boxberg Karlsson

Founder Better Business World Wide & Founder MSPA Europe/Africa

Claire, I love your book it's easy to read, I found myself smiling and certainly nodding my head a number of times acknowledging that I had very similar encounters when I was a customer.

Michelle Pascoe

CEO & Founder O.O.P.S (Optimum Operating Procedures & Services) Sydney, Australia

I read her “The Secret Diary of a Mystery Shopper” with focused enjoyment. Great personal stories and examples that make you think – how would that apply to my business? Use-it-now tips and advice to enhance your customer’s experience with you. And of course, the chance to see your business through fresh eyes… the eyes of your customer. This book will help you build your business, engage and better serve your clients and garner much needed word of mouth promotion to keep you growing… more so in this time of global challenge. Make sure it is in your business success library and is well read, highlighted, and with sticky notes and corners folded to your ah ha moments.

Bob ‘Idea Man’ Hooey

author Make ME Feel Special