The Secret Diary of a Mystery Shopper
True Customer Service Stories through the eyes of a secret shopper:
The Good, The Bad and The Exceptional…
I have the best job in the world!
Wouldn’t you love to get paid to shop??
Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses improving their service delivery, increase their employees’ engagement and customer loyalty, and grow their profitability exponentially.
Wouldn’t you like to know what is happening in your organisation when you are not there? Be a fly on wall, and learn how you could improve your service delivery by understanding how your employees delight your customers or not!
In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employee performance, deliver exceptional customer experiences and have a thriving business by taking a customer-centric approach.