Author: Thrive with The Hive

“A practical guide to service excellence with lessons from nature’s most powerful business organisation – The Beehive”

In this book, I describe my very own view of the delivery of Customer Service Excellence. I have created 10 simple steps to follow to deliver exceptional customer service consistently, putting the customer at the heart of everything we do and creating a service culture. Business tips for success, helping you increase sales by creating customer loyalty and improving employee engagement, “BEE”ing totally Customer Centric.

I take a look at the importance to a successful business of its customers. I use a powerful analogy from Nature, describing the work of the humble Bee and its ultra efficient work ethic.

Beehives are fascinating, well-oiled machines; the similarities with the running of a business and the running of the Hive are incredible. Adapting some of their work ethic and re-focusing businesses to create a real service culture throughout their organisation is the key to success during those challenging time.

This practical guide is my very own view of delivering exceptional customer service and will focus on 10 helpful simple steps “Buzz” to follow to provide your internal the tools to deliver exceptional customer service to your external customers, ultimately creating an unforgettable experience:

1. Assess
2. Develop
3. Train
4. Measure
5. Act
6. Feedback
7. Consistency
8. Value
9. Loyalty

Service CultureI call it “The Customer Service Waggle Dance”, 10 steps to follow for Successful Customer Centric Businesses; to start changing the delivering of the service to actually providing, consistently, their customers with an unforgettable experience every time they walk through their doors.