Born in Paris, I moved to the South of France aged seven with my parents when they opened their first restaurant, in Grasse. That was when I first started carrying plates and the passion for all things relating to hospitality and customer service began. When you grow up in that environment, you either love it or you hate it; fortunately, I absolutely loved it! I loved the interaction with the people, I loved witnessing them enjoying good food and wine and I loved welcoming them back time and time again.
So off I went to catering school in Nice before embarking on my travels. I learned English traveling around and after three winter seasons in France and three summers in Jersey, I was accepted to join the French team in the EPCOT Centre in Florida. Anyone who has worked at Disney will tell you the same thing; working there is an experience we will never forget… I remember so clearly receiving this huge document sent prior my arrival, the ‘Mickey Mouse bible’ I called it; it was hundreds of pages of Do’s and Don’ts during our time at Disney. When I arrived we were not even allowed to go inside the park before we actually had our induction week at ‘Mickey Mouse University’ every step of the way was careful managed so we, the cast members, knew exactly what we were doing before we could be facing customers.
That was 25 years ago, yet it seems as if it was yesterday, indeed this was the beginning of my serious lesson in, and approach to, employee and customer experience. Since then, every opportunities I was offered has taught me more about people, their experiences, their perceptions, the good, the bad and the exceptional.
When I set up the business, my vision has always been to help businesses to thrive and grow their profitability by providing an exceptional customer experience. 10 years later, not only do I wish to carry on inspiring businesses to deliver exceptional customer experiences, but I want to empower others to do that too, imagine a community of Employee and Customer Experience enthused people who have a passion for helping others in bringing more care into businesses, creating harmonious environments, engaged employees and loyal customers.
Do you have a passion for customer service?
Do you want to develop your skills so you can help others to develop theirs?
Do you want to become a CX expert?
You too can now master the BQBCXMethod™ and become a CX & EX certified Pro, inspiring businesses to deliver exceptional customer experiences, check out The BQB CX Practitioner Certification online course, learn from my three decades of industry experience, discover techniques and strategies that can be implemented straight away into your workplace and join our Caring Service Culture Movement, caring for others so they can care for their customers.
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