/BQB CX Environment Psychology Strategy
BQB CX Environment Psychology Strategy 2019-09-10T06:22:00+00:00

BQB CX Environment Psychology Strategy

franchise-opportunity-mystery-shopping-customer-experience

 

On a mission to inspire your business to thrive by creating more harmonious environments in your workplace…

How do you feel at work? Are you energized, confident, and creative? Or do you feel bogged down, stifled, perhaps even threatened? Whether you occupy a corner office or are a cubicle dweller, or do you have a retail shop which doesn’t inspire anyone to browse? 

It’s time to take a look around your workspace and make some simple changes that will get your energy flowing.

 

WHY

 

The average person spends a third of each and every day in their place of work, so it stands to reason that the space they work in can have a significant impact on their outlook and wellbeing. Environments can induce stress in people, resulting in consequences like poor health, reduced selflessness, enhanced behavioral and cognitive weaknesses, and a lack of sufficient attention paid to the environment itself.

According to Ipsos, 85% of employees are dissatisfied with their workplace and struggle to concentrate.

We must take seriously how the environment affects us and how we respond to it. According to the Journal of Environmental Psychology, the field can be defined as:

“The scientific study of the transactions and interrelationships between people and their physical surroundings (including built and natural environments, the use and abuse of nature and natural resources, and sustainability-related behavior).”

In other words, environmental psychology is all about the interplay between people and their environment. It seeks to understand how and why our environment impacts us, how we can leverage that knowledge to our advantage, and what we can do to improve our relationship with the world around us.

Wellness can no longer be about adding a yoga or meditation sessions into your amenities. Flexible workspace operators, as well as designers overall, need to make a deeper shift in their mindsets. Your space should not only talk about wellness, it should also embody the concept. Researches from Somatic psychology demonstrate how our mind-body connection impacts our feelings, emotional states, and thoughts. This is how stimuli in our environments affect our nervous systems. This meant that the layout and feel of the space had to help their nervous systems ‘shut down’ from its hypervigilance state and switch into a calmer state.

HOW CAN WE HELP?

 

According to a report highlighted by CMI Workplace, strong office design in general can make employees up to 33 per cent happier at work

The Physical Work Environment is the part of the workplace facility that can be detected by human or electronic senses, including the structure, air, machines, furniture, products, chemicals, materials and processes that are present or that occur in the workplace, and which can affect the physical or mental safety, health and well-being of workers. 

You are invited to look around you and think about your surroundings more often. You never know what a small change in your environment could do for your mental and emotional state, so why not take a chance and tweak your environment to better suit your company and that’s what we developed this Environment Psychology Strategy so you can follow the guidelines and adapt it to your environment.

 

WHAT

The model is a document drawing practices from the ancient Chinese art of Feng Shui, also known as Chinese geomancy, is pseudoscience originating from ancient China, which claims to use energy forces to harmonize individuals with their surrounding environment. It might not be the first thing that comes to your mind for improving your workplace relationships, but it’s an indirect way  to bring harmony, balance and positive energy flow, creating better workplace relationships and harmony. If companies such as Body Shop, British Airways, Jimmy Choo, converse and many more use those practices, why not you?

This strategy is a combination of Feng Shui and physical environment design, you never know what a small change in your environment could do for your mental and emotional state, bringing energy to your office and boost your productivity, inspiration, discipline, and creativity. Applying certain techniques in the workplace is just as important as applying it in your home because we spend most of our waking hours at work. Harmony in the workplace diffuses bitchiness, reduces politicking and minimizes gossip – things that can cause much unhappiness, in your personal space helps you achieve recognition and promotion

5% of our mind is made up of the conscious mind, and the other 95% is the subconscious mind. So think about this: the 5% of our conscious mind, is struggling against the 95% that is running subconscious automatic programs, while there are some obvious physical and environmental factors that affect just this, an employer often ignores the so-called “ignorable factors” (the subconscious elements) which we will also discover. 

Let us help you create better harmony in your business environment whether you are in retail, hospitality or a corporate, taking care of your environment should be your number one priority to ensure you have a happy, healthy workforce who will take care of your customers

You can get the #BQBCX Environment Psychology Strategy ‘in the box’ version only and then make the necessary changes yourself.

Or let us mentor you through the process to bespoke the model so you create more effective changes which are key to your business’ success. 

HOW MUCH

Option 1

‘BQBCX Environment Psychology Strategy’ only

£1250


Option 2

‘BQB CX Environment Psychology Strategy’ plus 2 hours one-to-one mentoring

£1850


Option 2

‘BQB CX Environment Psychology Strategy’ plus 4 hours one-to-one mentoring

£2500

 

WHAT ELSE CAN WE DO?

We can also help you further, in developing a complete Customer eXperience & Employee eXperience Programme by following my own proven ‘BQBCXMethod™, a methodology specifically design to help businesses put your employees and customers at the heart of everything that they do. Bringing together three decades of learning in one holistic method, nurturing a Caring Service Culture, enhancing businesses environments, increasing your employees engagement.

Here is the overall BQBCXMethodprocess, first the 4 x Pillars of the Framework: 

Step 1

Assess

customer-experience-assessing

Assessing your environment, your employees and your customers is the first step and a vital input to any strategy for customer-focused business performance improvement to understand where you are now and will be your key performance indicators to quantify your progresses.

Step 2

Develop

develop-customer-experience

Customer-centric businesses don’t let their employees start without careful on-boarding steps or let customers wander in search of information or help; instead, they guide their customers through a carefully planned series of interactions called a customer journey. I will help you develop your Customer eXperience Mission Statement, then your employees’ and customer journey.

Step 3

Implement/Train

train-implement-customer-experienced

Time to take action and implement the EX & EX Strategies which have been developed. Our Customer eXperience Institute has all the necessary tools to give to your employees to deliver exceptional customer experience and train them so they can understand what is expected of them, why and how do they affect their customers’ experiences.

Step 4

Measure

measure-customer-experience

‘You can’t manage can’t manage what you don’t measure’ Peter Drucker. We will develop a set of matrix within this framework to understand the impact on your business so we can work together to move the dial and quantify the value of the programme.

 

 

 

 

Developing within 4 x CX Structures

caring-

Your

Culture

customer-experience-mission-statement

 

What is your business vision? How do you life and breath your business’s values? Is the customer represented around your board table? How do you create a culture where employees feel inspired by what you are trying to do, feel proud to be part of it and you connect emotionally with your customers at every level. 

‘80% of employees felt more engaged when their work was consistent with the core values and mission of their organization.’ (IBM)

Your

Environment

customer-experience-your-environment

Understanding the environment psychology and how you can create an harmonious workplace and making simple but powerful changes will:

    • Increase productivity
    • Increase wellbeing
    • Increase time in your environment
    • Reduce sickness

‘87% of employees expect their employer to support them in balancing their life between work and personal commitments.’ (Glassdoor)

Your

People

customer-experience-employees

According to a Gallup poll, a staggering 63% of employees said they are not engaged at work, compared to only 13% which are. And 24% are ‘actively disengaged’, indicating they are unhappy and unproductive at work and liable to spread negativity to coworkers. You must take care of your employees first so they can take care of your customers. Taking into account of your Leaders/Managers and your employees.

Your

Customers

customer-experience-customers

By 2020, 89% customers will shift to companies providing better customer experience and engagement. We will help you find ways to create an emotional connection with a customer before, during and after their experience with you so you don’t just have customers but loyal customers who will buy from you, recommend you and return to you.

‘After building a relationship, customer spend grows alongside trust. Eventually, loyal customers spend 67% more than new ones.’ (CMO)

 

 


CX DIAGNOSTIC

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WANT TO KNOW MORE?

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