BQB CX Franchise Operating Guidelines
On a mission to inspire your Franchises to thrive by delivering exceptional customer experiences…
How can we help??
I am guessing you already have your Operating Guidelines, not easy, I know, I have been through this pain when I launched my Busy Queen Bee Mystery Shopping and Customer Experience Franchise… but how much in there refers to the service delivery and how to create exceptional customer experiences?
That is where we can help! we will give you the BQB CX Franchise O.G templates, a proven model which can then be adapted to your Franchise business.
What else can we do?
We can also help you further, in developing a complete Customer eXperience & Employee eXperience Programme by following my own proven ‘BQBCXMethod™, a methodology specifically design to help businesses put your employees and customers at the heart of everything that they do. Bringing together three decades of learning in one holistic method, nurturing a Caring Service Culture, enhancing businesses environments, increasing your employees engagement.
Here is the overall BQBCXMethod™ process, first the 4 x Pillars of the Framework:
Step 1 Assess
Step 2 Develop
Step 3 Implement/Train
Step 4 Measure
Developing within 4 x CX Structures
Understanding the environment psychology and how you can create an harmonious workplace and making simple but powerful changes will:
- Increase productivity
- Increase wellbeing
- Increase time in your environment
- Reduce sickness
‘87% of employees expect their employer to support them in balancing their life between work and personal commitments.’ (Glassdoor)
Want to know more?
Want to speak to me?
Call me: + 44 7797 828950 or email me: firstname.lastname@example.org