The Busy Queen Bee Slovenia

Mystery Shopping and Customer Service Expert

Customer eXperience Expert in Slovenia to inspire you to thrive and grow your profitability by delivering Exceptional Customer Service & Experiences.


Who is The Busy Queen Bee Slovenia?

Hi, I am Natalia Ugren, I am an expert and trainer in sales communication skills and motivation based in Ljubljana, Slovenia, and the new member of The Busy Queen Bee’s Beehive of CX Experts.

I specialize in Sales training interview skills with B2B and B2C clients, both in terms of unobtrusive additional sales and sales completion and was the first company to conduct Mystery Shopping Service in Slovenia in 2004, with my company Skrivnostni nakup

I have been involved in sales for over 25 years, and over 200 satisfied companies have entrusted me with sales training for front line teams.

According to the choice of the listeners, on the basis of the competition she has been nominated “Best Lecturer 2007” organized by Planet GV, and was selected among the 10 best lecturers in Slovenia.

What do I do?

My mission is to help the sales staff to be aware of their value and importance for the successful business of the company and their role in relation to clients. The excellent buying experience of your customers “create” or “spoil”, above all, the friendly and professional contact of the sales staff with the customer. All the effort the company invests in marketing activities and promotion is virtually in vain.

I am thrilled to be adding the BQB ECX Method to my current services which will be an added value for Slovenian businesses helping them to improve their service delivery by creating a Caring Service Culture.

Not only are we offering Sales training as part of my business but I am also now the BQB CX Certified Trainer and am able to add The Busy Queen Bee’s 12 Customer Service Training Modules to our training programme.

Want to know more? Get in touch

Do you have any questions? I am here to serve, just pin me an email or a message on any of the contact details below and I will be right with an answer…

Want to measure to improve your service delivery?

Call me: + 44 7797 828950 Email:


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