The Busy Queen Bee

Mystery Shopping and Customer Service Expert

Our Global Network of Customer eXperience Experts is here to inspire you to thrive and grow your profitability by delivering Exceptional Customer Service & Experiences.


Who is The Busy Queen Bee

The Busy Queen Bee set up in Jersey in 2009 to help local businesses deliver exceptional customer experiences. Inspiring to create a sustainable caring service culture within their organisation, resulting in thriving businesses and ultimately a thriving local economy.

Today, this vision is still at the forefront of everything we do, but we have now developed a Global Network of Customer Experience Experts who are joining ‘The Hive’ and are running their own Mystery Shopping and Customer Experience License business and are committed to providing their customers with  dedicated and bespoke Employee and Customer Experiences services of the highest standard.

What do we do?

We will help you to increase your customer loyalty and profitability by auditing, measuring and improving your customer experience and customer service delivery. We do this by bringing a more care into their businesses, by ‘bee’ing more compassionate, developing communication, caring, supporting and engaging their employees; nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level.
We work with a wide range of sectors and our services include  Mystery Shopping, online and onsite training, anything to drive change by putting the employees and the customers in the heart of everything that you do, ‘bee’ing totally Customer Centric.

You need some support with your service delivery? just ask...

If you want to improve your service delivery, measure your services and grow your profit, I can certainly help you to do just that, here is a range of services I can offer you:

The Busy Queen Bee



The Secret Diary of a Mystery Shopper Book


Exclusive Mystery Shopping Visit


Mystery Shopping DIY with me


Mystery Shopping Online Training Course


Mystery Shopping Coaching Program


E-Mystery Shopping program


It's not me saying it...

We deployed the services of Claire and her company in order to aid us on retaining our 5 star status and to ensure that we had a neutral perspective of the guests experience at Grand Jersey. Throughout this time Claire and her product have helped immensely with the Grand Jersey team being focused on maintaining 5 star standards throughout the operation. Claire has carried herself with impeccable conduct, has been ultra reliable and extremely supportive in the last year of working with Grand Jersey. We look forward to hopefully working with Claire on future projects with regards training and development of our team.
Eamonn Elliott
Operations Director, Grand Jersey
Key to offering the best customer service possible, the benefits of The Busy Queen Bee have been clear to see for Jersey Pearl over the last few years. Invaluable in terms of seeing how our brand is viewed through the eyes of our customer. The mystery shopper experience has allowed us to make small adjustments and develop ideas to ensure we are always driving our business forward while consisting the needs and wishes of our customers. The team at The Busy Queen Bee are always prompt to respond with advice or answer questions. Overall, a highly recommended service in Jersey.
Lucy Buckland
Manager, Jersey Pearl
"Claire has provided mystery shopping services to us since 2012. Having frequent and independent measurement of our service levels has contributed to significant improvement to customer service at Jersey Post. Her passion and entrepreneurial spirit has rightly made her the Queen Bee of customer service in Jersey, I hope she gets appropriate recognition for this important work."
Kevin Keen
Chief Executive Officer, Jersey Post

Want to know more? Get in touch

Do you have any questions? I am here to serve, just pin me an email or a message on any of the contact details below and I will be right with an answer…


Want to measure to improve your service delivery?

Call me: + 44 7797 828950 Email:


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