CARING SERVICE CULTURE LEADERSHIP CX & EX PROGRAMME
Take on the Employee & Customer Experience Diagnostic
Because Customer Experience is simple, as simple as:
happy employees = happy customers = happy bottom line, right?
But it doesn’t mean it is… so, I am on a mission to help businesses thrive and spiral up their profit in delivering exceptional customer experiences consistently by bringing more care into your businesses.
According to Deloitte, 60 percent of the United States workforce turns over each year, and 65 percent of this is voluntary. 85 percent of employees leave their job because of their relationship with their manager. Plus, 88% of people don’t feel like the organisation they work for cares about them, and three out of four are disengaged in what they’re doing according to Gallup; no wonder why customer service is taking a hit and we see the rise of customer complaints, employees’ sickness and the decrease in customer loyalty and even more alarming in companies’ bankruptcy.
Imagine never having to waste money on advertising again by increasing your customers’ word of mouth, or reducing your employees’ turnover by increasing their wellbeing… all is possible, yes, if companies like Barry-Wehmiller, Zappos, Facebook, and Google can do it, so can you…
So, let us guide you through my own proven BQBCX Method™, a methodology specifically design to help businesses put their employees and customers at the heart of everything that they do, in order to achieve a real Caring Service Culture and drive real business benefits for your company.
We will operate as your personal Customer eXperience Advisers, working closely with you and your team, by bringing together three decades of learning in one holistic programme, enhancing businesses environments, increasing your employees engagement and customer loyalty through a Caring Service Culture programme.
Here is the overall BQBCXMethod™ process, first the 4 x Steps of the Framework:
Step 1 Assess
Step 2 Develop
Step 3 Implement/Train
Step 4 Measure
Developing your 4 x CX Functional Areas
Understanding the environment psychology and how you can create an harmonious workplace and making simple but powerful changes will:
- Increase productivity
- Increase wellbeing
- Increase time in your environment
- Reduce sickness
‘87% of employees expect their employer to support them in balancing their life between work and personal commitments.’ (Glassdoor)
WANT TO KNOW MORE?
Schedule a FREE consultation today so I can answer all your questions on The BQB CX Method™ and we can be sure this is the right programme for your organisation…
Call me: + 44 7797 828950 Whats App or Viber
Email me: firstname.lastname@example.org