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#CxBuzz Q7. Do you know your monthly employees attendance rate?

Here is my answer A7.... One of your KPIs (Key Performance Indicators) could be your attendance rate, you normally hear people talk about absenteeism rate, which is a really negative way to look at this, why not look at some positive KPI's and celebrate your attendance rate instead… Take our CX Diagnostic assessment https://t.co/JD4k2OMxL7 #CXDiagnostic [...]

#CxBuzz Q7. Do you know your monthly employees attendance rate? 2019-03-12T11:29:42+00:00

#CXBuzz Q.4 Do you have business values?

Take our CX Diagnostic assessment https://t.co/JD4k2OMxL7 #CXDiagnostic # talktocbs #CaringServiceCulture #customerexperience #productivity #Values #Business #leadership

#CXBuzz Q.4 Do you have business values? 2019-03-01T08:40:19+00:00

Living authentically your values and culture

Living authentically your values and culture I am absolutely delighted to be asked by Claire to share my thoughts on Organisational Culture.   The culture of an organisation defines who you are and what you stand for.   I’m excited by leaders who authentically live the values and culture of their organisation. It gives permission [...]

Living authentically your values and culture 2019-03-01T10:35:30+00:00

Measure your services to celebrate success!

Because you just ‘can’t manage what you don’t measure’. It is an old management adage that is still very accurate and used today. Unless you measure something you don’t know whether it is getting better or worse, you can’t manage for improvement nor can you celebrate success. You need to measure those activities or results [...]

Measure your services to celebrate success! 2019-02-01T09:17:19+00:00

Training your employees so they can care for your customers

Well, once you have developed your own standards and you know exactly what type of service your employees should be delivering, you have to tell your employees about it and implement those standards. Training your employees isn’t just a need, it is simply a necessity.   The importance of training your employees - both new [...]

Training your employees so they can care for your customers 2019-01-18T16:21:31+00:00