Blog

/Blog

Creating Sensorial Experiences to connect with our customers at an emotional level

Ever faster change, greater customer choice and channel proliferation are realities every business faces today. In this still challenging time, developing an exceptional brand which will differentiate to the competition is more crucial than ever; businesses need to focus their attention across multiple touch-points, EX (Employee eXperience), CX (Customer eXperience)  & SX (Sensorial eXperience) to [...]

Creating Sensorial Experiences to connect with our customers at an emotional level 2020-01-17T08:17:22+00:00

Thriving at Work, Experts’ Interview Series

You have heard me saying this over and over again, but I am on a mission, a mission to bring more care into businesses, to inspire businesses to thrive and therefore show people how they can thrive at work, by creating more harmonious environments, learning how to feel better in themselves so they can feel [...]

Thriving at Work, Experts’ Interview Series 2020-01-03T14:33:21+00:00

An Asian Speaking tour awakening all senses…

Yesterday a good friend of mine asked me if I have landed back to Jersey yet?? Well, I have to admit probably not… this November’s speaking tour has been for sure one I won’t forget for a while… It started with flying with Emirate, which I hadn’t flown with before, from the attention to details [...]

An Asian Speaking tour awakening all senses… 2019-12-13T09:26:39+00:00

Mystery Shopping: an outsourced job

“What gets measured, gets done” Tom Peters When location, pricing, and product/services are no longer unique, service is the only differentiator and key to success or failure. Therefore you need to ensure that at all time your service delivery is consistent throughout of all your branches and your brand story is not damaged. Measuring your [...]

Mystery Shopping: an outsourced job 2019-11-17T02:38:56+00:00

Enhancing your work environment with sense or scents…

Your environment has a lot to do with how you feel, and how you feel has a lot to do with how productive you are. Neuroscientists across the globe have studied images of the brain in action and placed emotion in the driver’s seat, asserting that thinking is emotion-based, and while emotions form the basis [...]

Enhancing your work environment with sense or scents… 2019-11-01T13:26:11+00:00

EAU d’abeille, your BEEjou Perfume

How exciting I am launching my own Perfume!! Why?? well this perfume journey started with a casual conversation with my brother, Emmanuel Boscq, who is setting up his own printing company which specialises in Perfumery, Aux Belles Senteurs, and we were talking about perfuming my business cards which went onto why not create my own perfume [...]

EAU d’abeille, your BEEjou Perfume 2019-10-20T16:01:18+00:00

Natalia Ugren joining the Global BQB CX Expert team

I am absolutely thrilled to be joining forces with Natalia Ugren by launching her New License in Slovenia. Natalia and I, both members of the MSPA Europe/Africa, met a few months ago at the annual conference in Croatia. Natalia was already aware of the work that I had been doing in the UK, and a [...]

Natalia Ugren joining the Global BQB CX Expert team 2019-10-03T08:18:08+00:00

Franchise World Link and BQB are partnering to help Global Franchises deliver exceptional customer experiences.

It all started 2 years ago when Olivier Guerrero, CEO of Franchise World Link Group and myself were seating opposite to each other at the Retail & Franchise Forum in Casablanca. Having had a casual conversation about what FWL do, I followed up and just said, what about the Philippines, everyone is talking about that [...]

Franchise World Link and BQB are partnering to help Global Franchises deliver exceptional customer experiences. 2019-09-20T11:25:53+00:00

BQB’s Diary – 10 years in 10 weeks: 2019 Celebrating a decade

Wow, 2019 started with some mind-blowing news, when I received an email to announce that I was listed No 5 on the Global Customer Service Guru List. I was listed in 2018, No 13, but coming No 5 in 2019 was incredible, as this is a vote by people, so thank you so much for [...]

BQB’s Diary – 10 years in 10 weeks: 2019 Celebrating a decade 2019-09-16T09:31:50+00:00

BQB’s Diary – 10 years in 10 weeks: 2018 – Globetrotting

The year started with a trip to Morocco to attend and speak at the Retail and Franchise Forum, the very first Franchise Conference in North Africa, met some incredible people and also was taking out for dinner by one of my MSPA friend Abdel Chaoui, one couscous I will always remember… Following this, I was [...]

BQB’s Diary – 10 years in 10 weeks: 2018 – Globetrotting 2019-09-06T17:11:53+00:00