Well, once you have developed your own standards and you know exactly what type of service your employees should be delivering, you have to tell your employees about it and implement those standards. Training your employees isn’t just a need, it is simply a necessity. The importance of training your employees - both new [...]
Customer-centric businesses don’t let their customers wander in search of information or help; instead, they provide customer experience excellence. They guide their customers through a carefully planned series of interactions called a customer journey. A customer journey comprises experiences which are, in turn, made up of touch points — human, physical, sensory or communication, either [...]
Assessing your customers and employees is now widely recognised as a vital input to any strategy for customer-focused business performance improvement. Understanding customers is the key to giving them an exceptional experience. To give good customer care you must deliver what you promise. But an exceptional customer experience involves getting to know your customers so [...]
#BusinessBuzz Sharing a few tips with you, if you you are contemplating writing a book and want to #selfpublish
#BusinessBuzz Yeah, I am just so thrilled to be launching my new book Thriving by Caring, only 10 weeks to write it, translate it in French and publish it, I have now the pleasure to share with you 10 Business leadership principles for exponential growth in the 21st Century, through a Caring Service Culture. [...]
#BusinessBuzz Why should you celebrate #CSWeek18 and how can you do this?? Make your customers and employees feel valued they will give you loyalty...
#BusinessBuzz Because delivering exceptional customer service isn't about one act, to deliver exceptional customer experiences, you need to feel good about yourself, so you can build rapport with people around you, feel good in your environment so you can have a thriving business...
#BusinessBuzz Quelle joie nous avons de vous annoncer le lancement de notre nouvelle Franchise dédiée à l'expérience client : The Busy Queen Bee Maroc Nous rejoingnons l'équipe de Claire Boscq-Scott, qui est basée à Jersey, pour accompagner à la performance de nos opérateurs retail au Maroc a améliorer et perfectionner leur service clientèle. Nous [...]
#BusinessBuzz A special celebration, sharing with you my 9 years of business... Want to receive a FREE copy of my E-Book when launching in October?? Enter your details here... Or you can download your copy of Thrive with the hive.
#BusinessBuzz en Francais Former en étant attentionné. Et aujourd'hui je viens pour vous parler de formation et comment former vos employés en étant plus attentionné... Principe 3 de mon livre 'Prospérer en étant attentionné', les dix principes stratégiques pour une croissance exponentielle des affaires au 21e siècle, en encourageant une Culture de Service Attentionnée. [...]