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BQB’s Diary – 10 years in 10 weeks: 2011 A rewarding time

Hospitality being my background I was always keen to work with hotels and Stephen and Lynne at The Inn Hotel were also keen to become the Best Boutique hotel in Jersey. We worked together the whole year, with training, mystery guest visits, mystery calls, working closely to look at areas of improvement, and in November [...]

BQB’s Diary – 10 years in 10 weeks: 2011 A rewarding time 2019-07-22T08:28:39+00:00

BQB’s Diary – 10 years in 10 weeks: 2010 Going Pan-island

You know that saying from Richard Branson, “If somebody offers you an amazing opportunity but you are not sure you can do it, say yes – then learn how to do it later!” Well, it was 2010 and I was talking to everyone, explaining what mystery shopping was, and how it would improve their services, [...]

BQB’s Diary – 10 years in 10 weeks: 2010 Going Pan-island 2019-07-17T10:58:31+00:00

BQB’s Diary – 10 years in 10 weeks: Year One The Big Idea…

I remember it so clearly, February 2009, we went to Gran Canaria to celebrate one of my friends 40’s birthday. I woke up early that morning and went for a walk, my head was spinning and I knew I had to change my life for the better but what, how, where, when I suddenly had [...]

BQB’s Diary – 10 years in 10 weeks: Year One The Big Idea… 2019-07-09T08:00:17+00:00

#CXBuzz Q23. Do you have a Chief Happiness Officer

Here is my answer A.23.... Take our CX Diagnostic assessment https://t.co/JD4k2OMxL7 #business #leadership #caringserviceculture #Leadership $Business #EmployeeExperience #EX #Daylight #HealthyEnvironment #GlobalGurus #KeepCaring #ThrivingbyCaring #WellBeing #EmployeeWellBeing #ChiefHappinessOfficer #HAppinessatwork

#CXBuzz Q23. Do you have a Chief Happiness Officer 2019-06-26T07:30:26+00:00

#CXBuzz Q22. Do you have a Wellbeing Strategy?

Here is my answer A.22.... Take our CX Diagnostic assessment https://t.co/JD4k2OMxL7 #business #leadership #caringserviceculture #Leadership $Business #EmployeeExperience #EX #Daylight #HealthyEnvironment #GlobalGurus #KeepCaring #ThrivingbyCaring #WellBeing #EmployeeWellBeing

#CXBuzz Q22. Do you have a Wellbeing Strategy? 2019-06-26T07:13:22+00:00

#CXBuzz Q21. Do you have natural day light in your workplace?

Here is my answer A.21.... Take our CX Diagnostic assessment https://t.co/JD4k2OMxL7 #business #leadership #caringserviceculture #Leadership $Business #EmployeeExperience #EX #Daylight #HealthyEnvironment #GlobalGurus #KeepCaring #ThrivingbyCaring

#CXBuzz Q21. Do you have natural day light in your workplace? 2019-06-19T10:23:26+00:00

Born with a passion for service.

Born in Paris, I moved to the South of France aged seven with my parents when they opened their first restaurant, in Grasse. That was when I first started carrying plates and the passion for all things relating to hospitality and customer service began. When you grow up in that environment, you either love it [...]

Born with a passion for service. 2019-06-17T07:45:24+00:00

#CXBuzz Q20. Do you know the number of compliments you receive monthly?

Here is my answer A.20.... Take our CX Diagnostic assessment https://t.co/JD4k2OMxL7 #business #leadership #caringserviceculture #Leadership $Business #CustomerExperience #CX #Assessing #Compliment #customerSatisfaction #GlobalGurus #KeepCaring #ThrivingbyCaring

#CXBuzz Q20. Do you know the number of compliments you receive monthly? 2019-06-12T07:10:27+00:00

#CXBuzz Q19. When is the last time you did an Employee survey?

Here is my answer A.19.... Take our CX Diagnostic assessment https://t.co/JD4k2OMxL7 #business #leadership #caringserviceculture #EmployeeEngagement #CustomerExperience #CX #Assessing #Listening #EmployeeSatisfaction #GlobalGurus

#CXBuzz Q19. When is the last time you did an Employee survey? 2019-06-05T09:16:02+00:00

4 Steps to organisational excellence

ASSESS Bees have to assess their environment at all times and be prepared to adapt depending on the weather conditions, the time of the year, the type of flowers and the competition for nectar with birds and other insects. Scout bees monitor the number of sites at any given time to ensure they will be [...]

4 Steps to organisational excellence 2019-06-02T11:33:11+00:00