The Busy Queen Bee Blog

/The Busy Queen Bee Blog

How to… buy the right Franchise for you – Step 10 The Launch

10 Steps to "Buying the right Franchise for you." Franchising is a safe but exciting way to start your own business, with the support of the Franchisor you will never be alone on the business journey which can sometimes be scary but you do need to make sure you pick right one for [...]

How to… buy the right Franchise for you – Step 10 The Launch 2017-10-30T09:21:04+00:00

How to… buy the right Franchise for you – Step 9 Training

10 Steps to "Buying the right Franchise for you." Franchising is a safe but exciting way to start your own business, with the support of the Franchisor you will never be alone on the business journey which can sometimes be scary but you do need to make sure you pick right one for [...]

How to… buy the right Franchise for you – Step 9 Training 2017-10-19T06:32:44+00:00

INTERVIEW WITH THE EXPERT – CHIP BELL – 6th October

In this webinar interview, hosted by moi, Chip discusses why it is important to understand what your customer expects in order to deliver ‘Unique, Unexpected Experiences’. Event Speaker           Chip Bell Chip is considered a world-renowned authority on customer loyalty and service [...]

INTERVIEW WITH THE EXPERT – CHIP BELL – 6th October 2017-10-11T18:59:20+00:00

INTERVIEW WITH THE EXPERT – DAVINA MACKAIL – 5th October

In this webinar interview, hosted by moi, Davina discusses the importance of understanding what your brand is, what you want your customers to experience and how to enhance that experience by altering your environment. Event Speaker           Davina MacKail Davina is a [...]

INTERVIEW WITH THE EXPERT – DAVINA MACKAIL – 5th October 2017-10-11T18:59:20+00:00

INTERVIEW WITH THE EXPERTS – TERESA ALLEN – 4th October

In this webinar interview, hosted by moi, Teresa discusses the importance of how to handle a customer complaint and to turn it into a positive experience. Event Speaker Teresa Allen Teresa is the No 1 global guru on customer service and author of 'Common Sense Service' http://www.allenspeaks.com/ [...]

INTERVIEW WITH THE EXPERTS – TERESA ALLEN – 4th October 2017-10-11T18:59:20+00:00

INTERVIEW WITH THE EXPERT – SHEP HYKEN – 3rd October

In this webinar interview, hosted by moi, Shep Hyken discusses how the culture of an organisation drives the customer experience and how engaged and valued employees create customer loyalty. https://vimeo.com/179538526 Event Speaker Shep Hyken Shep is a customer service expert, professional speaker and bestselling author who works with companies and organizations [...]

INTERVIEW WITH THE EXPERT – SHEP HYKEN – 3rd October 2017-10-11T18:59:20+00:00

Interview with the Expert – Mike Aguilera

In this webinar interview, hosted by moi, Mike discusses the importance of communication and how it impacts on the delivery of excellent customer service. Event Speaker  Mike Aguilera Mike Aguilera is a communication expert specializing in subconscious communication techniques and rapport-building skills for business and leadership. http://www.mikeaguilera.com/ [...]

Interview with the Expert – Mike Aguilera 2017-10-11T18:59:21+00:00

Customer Service Week 2017

I know, I know, we shouldn't wait for Customer Service week to celebrate exceptional customer service and, of course, you must have in place a Service Culture, but what a fantastic opportunity to celebrate globally the importance of our internal and external customers. For the forth year, I have had the pleasure to be working [...]

Customer Service Week 2017 2017-10-11T18:59:21+00:00

How to… buy the right Franchise for you – Step 8 Signing the Franchise Agreement

10 Steps to "Buying the right Franchise for you." Franchising is a safe but exciting way to start your own business, with the support of the Franchisor you will never be alone on the business journey which can sometimes be scary but you do need to make sure you pick right one for [...]

How to… buy the right Franchise for you – Step 8 Signing the Franchise Agreement 2017-10-11T18:59:21+00:00

Mystery shopping your Franchisees

It was right back a couple of years ago when I was writing my operating guidelines for my own Mystery Shopping and Customer Experience Franchisees that I had to think about that one: how am I going to Mystery Shop and Mystery Shopper?? The trick in Mystery Shopping is to measure the KPIs (key performance [...]

Mystery shopping your Franchisees 2017-10-11T18:59:21+00:00