Mystery Shopping

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Press Release – The secret Diary of a Mystery Shopper

No 5 Top 30 Global Customer Service Guru  UK Top 10 CX Influencer and CX Thought Leader 2020, Claire Boscq-Scott, is launching her new book, The Secret Diary of a Mystery Shopper. Claire Boscq-Scott is known locally for her mystery shopping and customer service obsession, she is already the author of two books; Thrive with the Hive published …

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Mystery Shopping key to your CX Strategy

“What gets measured, gets done” Tom Peters When location, pricing, and product/services are no longer unique, service is the only differentiator and key to success or failure. Therefore you need to ensure that at all time your service delivery is consistent throughout of all your branches and your brand story is not damaged. 20 benefits …

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