Vlog

Make your customer service personal!! Yes, your customers want to know that you truly care about them, that they are not just a number but someone you genuinely want to do what is right for. New communication channels have opened up during the pandemic, but listen to our story from Susan Heaton Wright who is …

The Secret Diary continues… #CustomerService with Susan Heaton-Wright Read More »

There is no excuse for treating your customers inappropriately! If you don’t want like people, it may be time to change your job!! My guest today is Jason Lemasurier, Jason is a keynote speaker and has a disability after an accident, not only was he treated badly by the owner, but listen to the story …

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Is there such a thing as bad PR?? Well, bad customer service is not just bad PR, it can actually damage your brand so badly that you are having to close your doors… My guest today is Jill Lublin, PR Guru, Jill tells us, how one airline has turned a situation, which could have easily …

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Can you afford to give your customers ONE #badexperience?? Customers expectations have changed, now your customers can buy what they want, from where they want, how they want, so don’t let bad customer service give your competition more money!! My guest today is Olga Geidane​ listen to the terrible service she received with an unsolicited …

The Secret Diary continues… #CustomerService with Olga Geidane Read More »

From one author to another, I was very excited and it was my pleasure to be chatting with Richard Kaye, Author of The Secret of having Loyal Customers. Richard’s soul’s purpose is to elegantly inspire people to awaken to their magnificence, through love, humor, joy, and passion. Click HERE to visit his website.     …

The Secret Diary continues… #CustomerService New Book Interview Read More »

Let me tell you something… your customers want to buy from you but are you ready for them, ready to care for them?? My guest today is Brenda Dow, listen to her exceptional customer service story… Brenda turned a situation which could have costed the business, not only their customers’ loyalty but thousands of dollars …

The Secret Diary continues… #CustomerService story with Brenda Dow Read More »

Why do your customers love you or hate you?? #CustomerService and the way you made them feel during their experience with you, is why… My guest today is Antoniette, listen to her bad #customerexperience → Remember customer service isn’t just a face-to-face interaction, online customer service is just as important, especially with the pandemic when …

The Secret Diary continues… #CustomerService story with Antoniette Roze Read More »