Employee and Customer Experience Global Consultant
We are entering a new era, it is the time to start evolving into the next phase where a deeper more authentic connection occurs, where businesses are becoming accountable for their people and their environment. Nurturing a truly caring service culture isn’t easy but it is the only way to have a thriving business, with happy employees, happy customers and happy bottom lines.
With disturbing employees engagement figures published in by Deloitte, where 88% of all people who work in this U.S feel they work for an organization that does not care about them, and three out of four are disengaged in what they’re doing according to Gallup, no wonder why customer service is taken a hit and we see a rise of customer complaints, employees sickness and a decrease in customer loyalty even more alarming in companies bankruptcy.
If companies like Google, Zappos and Barry-Wehmiller can do it, so can you…
With an incredible 75% customer loyalty Tony Hsieh says: ‘when you get the company culture right, great customer service and a great brand will happen on its own.’
So, I am on a mission to inspire businesses to thrive and spiral up their profit by bringing more care into their businesses, making game changing decisions in their culture, enhancing their environments, increasing their employees’ engagement and loyal customers, through a Caring Service Culture.
How can I empower you to thrive?
There are two types of people in this world, those who read this and do nothing and those who put what they just read into action and enjoy immediate results… If you are the later, then select the service which suits you most and let’s get you buzzing…