Customer Experience Workshop
Our Customer Experience training sessions are designed to work hand-in-hand with the rest of our service management service. The underlying purpose is to improve customer satisfaction, employees confidence and promote growth.
The objective is to deliver outstanding customer experience and substantially grow sales then I will inspire your team gain a real understanding of the customer service challenges, showing your employees what ideal behaviours look like and sound like, making employees accountable for the delivery.
Working with you, we will identify your needs and objectives; we will then tailor a customer service training solution which meets your requirements. Check out our full Customer Experience Programmes.
Factors such as the time you have available, the number of people to be trained, and your budget, will be taken into account when creating the training programme which is right for you.
You will learn how to ‘Thrive in your Hive’ by consistently delivering Exceptional Customer Service at an emotional level.
By caring, supporting and engaging your employees, and by nurturing, valuing and guiding your customers through their journey in a creative and inspiring way will help you increase your profitability and build a sustainable service culture.
A typical 3 hours workshop, would look at:
- Caring, supporting and engaging your Employees
- A sale without a sale
- Learning simple but effective selling techniques
- Developing the art of communication
- Nurturing, valuing and guiding your Customers through their journey
- Understanding your internal and external Customers expectations and exceeding them
- Dealing with difficult customers
The sessions are insightful and have engaging content, ending with actionable exercises to be returned to accountable manager or trainer.
All sessions will be ran by Claire herself, price for the:
3 hours workshop £1099
A full day training workshop £2099
If the workshop isn’t delivered onsite, additional cost for room and equipment hire will be necessary and invoice to the client.