A methodology specifically designed to help businesses TO THRIVE by putting their employees and customers at the heart of everything that they do...
Take on the Employee & Customer Experience Diagnostic
Because Customer Experience is simple, as simple as:
happy employees = happy customers = happy bottom line, right?
But it doesn’t mean it is… so, I am on a mission to help businesses thrive and spiral up their profit in delivering exceptional customer experiences consistently by bringing more care into your businesses.
According to Deloitte, 60 percent of the United States workforce turns over each year, and 65 percent of this is voluntary. 85 percent of employees leave their job because of their relationship with their manager. Plus, 88 per cent of people don’t feel like the organisation they work for cares about them, and three out of four are disengaged in what they’re doing according to Gallup; no wonder why customer service is taking a hit and we see the rise of customer complaints, employees’ sickness and the decrease in customer loyalty and even more alarming in companies’ bankruptcy.
Imagine never having to waste money on advertising again by increasing your customers’ word of mouth, or reducing your employees’ turnover by increasing their wellbeing… all is possible, yes, if companies like Barry-Wehmiller, Zappos, Facebook, and Google can do it, so can you…
So, let us guide you through my own proven ECX Method™, a methodology specifically design to help businesses to thrive by putting their employees and customers at the heart of everything that they do, in order to achieve a real Caring Service Culture and drive real business benefits for your company.
What is the Waggle dance?
Just like the bees, when they communicate with each other and they create a particular figure-eight dance, they do this to inform other worker bees of the exact location of the food source. Some of these locations can be up to five hundred feet from their hive, the speed and distance of the movement conveys the distance of where the food source is so other bees can find it. When I first looked at the dance pattern, I couldn’t stop thinking about this virtual circle of a business and suddenly it just all made sense and I thought the analogy of the “waggle dance” was just perfect for demonstrating my ECX methodology.
Here is the overall ‘ECX Waggle Dance’ process, first the 4 x Steps of the Framework:
Step 1 Assess
Step 2 Develop
Step 3 Implement/Train
Step 4 Measure
Developing your 4 x CX Functional Areas
Understanding the environment psychology and how you can create an harmonious workplace and making simple but powerful changes will:
- Increase productivity
- Increase wellbeing
- Increase time in your environment
- Reduce sickness
‘87% of employees expect their employer to support them in balancing their life between work and personal commitments.’ (Glassdoor)
Become a Licensee
Are you a service providers already, perhaps a Mystery Shopping company or Market research or training company who want to diversify your services to add extra value to your customers?
Why not, become one of our licensee and become a Customer and Employee Experience Expert in your country following the ECXMethod™.
Natalia Ugren is our first Slovenia Licensee
WANT TO KNOW MORE?
Schedule a FREE consultation today so I can answer all your questions on The ECXMethod™ and we can be sure this is the right programme for your organisation…
Call me: + 44 7797 828950 Whats App or Viber
Email me: firstname.lastname@example.org