E-Mystery Shopping

Measuring to improve service delivery & customer loyalty

Do you know how you are really performing in fulfilling your services so you can have more loyal and happy clients? Need some help figuring it out?

claire-boscq-scott-mystery-shopping-customer-gurus-women-speaker
claire-boscq-scott-mystery-shopping-expert

Are you ready to take your business to the next level?

  • Figure out how you are really performing by quantifying your work

  • Discover your painpoints and develop new strategies to improve

  • Have more loyal and happy clients

  • Bridge the gap between where you are and where you want to be

  • Become accountable for making the necessary changes to improve your service delivery

  • Develop processes to increase your performances

  • Be driven and focussed to achieve your goals and deliver service excellence.

  • Create your customer journey mapping to increase consistency in your service deliver

  • And last but not least give yourself some credit for all your achieving and doing right!

Because you deserve to thrive

Can we really have it all?

A happy home life, friends, holidays, nice cars and a thriving business? Well, some would say no, but that is because they are limiting their own beliefs to happy for ever after.

How many plates are you juggling right now?

Running a business isn’t as easy as it seems, is it? Especially when you start, or you are working by yourself as a Solopreneur, or working with a small team in a  small business. It can feel overwhelming and confusing, with all those hats you have to wear how do you really know if you are doing the right things.

If your clients aren’t returning, do you know why?

WHY I DO WHAT I DO…

I set up my business over a decade ago because I saw a gap in the market, I realised that was no mystery shopping companies where I lived and that by having a little help organisations would be able to improve drastically in a short time.  Since then I made it my mission to help businesses small or large deliver exceptional customer experiences by measuring their service delivery. 

When do you really have the time to work ON your business rather than work IN your business?

Have you ever asked your clients for feedback on your services? It feel quite awkward to do that if you have never done it before, what do I ask, when do I ask, will they just tell me l what I want to hear because they don’t want to upset me?

Do you see what I mean?

So, using a virtual shopper is a way to monitor your e-commerce experience.  After running my Mystery Shopping business for the last decade, I know what it takes to run a successful business, this is what people pay me for, to help them improve their service delivery ultimately their profit…

Mystery Shopping is an effective way to get an objective view on what you are doing right now and where you could improve. I have develop this special program for Solopreneurs, coaches, trainers, speakers, consultants or small businesses with a small team, anyone delivering a service online so you can have instant feedback on that crucial customer experience which will get your clients to love you or not!

As soon as the E-Mystery Shopping visit has been performed, you will receive a report with your results, so you can then take this report and start looking at how you move the needle. Or, if you are not sure how to do that, then let’s work together and I will show you the steps you need:

  • Discover your painpoints and develop new strategies to improve
  • Become accountable for making the necessary changes to improve your service delivery
  • Develop processes to increase your performances
  • Create your customer journey mapping to increase consistency in your service deliver

HOWEVER, you will only be able to thrive in your business and if you are committed to BEEing the change!

How does that sound?

You need to know how well you are really performing?
let me show you...

Let’s get the needle moving from where you are to where you want to be, bridge the gaps and keep your clients buying from you, returning to you and recommending you to their friends and family! 

We have created a special journey for you already which measures 5 main eXperiences, however if you want us to bespoke your program to your own journey, we can do that too, just ask!

Customer

eXperience

How do you connect with your clients, how do they feel when going through the whole of the experience with you.

User

Website eXperience

One of the first touch point from your client is your website, before booking with you they will checking you out, so your E-Experience need to be very slick.

Brand

eXperience

You are the brand and must ensure every step you take and every move you make  consistently position yourself as the expert online and offline.

Social

eXperience

How does your brand measure on all your devices?  Have you ever check how is your website looking on a phone or how is your booking system on a tablet?

Automation

eXperience

Being a solopreneur takes is time consuming so ensuring you can automate as many touch point as you can will save you time but will show you as a real professional.

It's not me saying it...

“Key to offering the best customer service possible is the benefit you get from a Mystery Shopping program. I received unvaluable information in terms of seeing how my brand is viewed through the eyes of my clients. Mystery Shopping allowed me to make small adjustments and develop idea to ensure I am always driving the business forward”
Lucy Bucklan
'Claire's mystery shopping program has delivered some excellent results, I have put in place new strategies and have also put in place a reward program for my team of employees, the whole process has taken us to the next level and even helped, I believe, towards winning the Jersey Enterprise awards!
solopreneur-mystery-shopping-program
Stephen Clip

How much do you want your business to thrive?

According to the U.S. Bureau of Labor Statistics (BLS), data shows that approximately 20% of new businesses fail during the first year, 30% of small business fail in their second year, and 50% of small businesses fail after five years in business. Why?

  • 42% of small businesses fail because there’s no market need for their services or products.
  • 29% failed because they ran out of cash.
  • 23% failed because they didn’t have the right team running the business.
  • 19% were outcompeted.
  • 18% failed because of pricing and cost issues.
  • 17% failed because of a poor product offering.
  • 17% failed because they lacked a business model.
  • 14% failed because of poor marketing.
  • 14% failed because they ignored their customers.

All those reasons can be easily avoided, if you have done your research and your service is in need well then all you need is happy clients to come to you and return to you and recommend you to their friends and family, as simple as that. 

20 years in service industry, 10 years running my own business inspiring hundred of businesses to thrive, hours learning new techniques and practicing them, it’s been a long journey to get to where I am and to now develop this framework is so exciting. But this program isn’t for everybody but if you resonate with everything that I talked about, if you are truly ready to commit and make the necessary changes to transform your business, I am your girl!

What do you get?

$688 

E-Mystery Shopping 

  • Customer Experience
  • Website User Experience
  • Brand Experience
  • Digital Experience
  • Automation Experience
  • Instant report emailed after the visit

         PLUS

  • CLOSED FACEBOOK GROUP: Connect with like-minded empowered bees from around the world, share stories and help each other on the journey to creating a buzz about your business. Join our very own Caring Service Culture Movement and let’s buzz together.
  • Weekly LIVE Q&A session to keep you buzzing, motivated and inspired plus I can answer any burning questions to help you to move through any areas of resistance on your journey towards exceptional customer service.

$888

Vital-E-Mystery Shopping 

  • Customer Experience
  • Website User Experience
  • Brand Experience
  • Digital Experience
  • Automation Experience
  • Instant report email after the visit

PLUS SERVICE EXPERIENCE

  • We will actually book one hour of your  Service to tell you how the experience was (additional cost for the service/product will be extra)
  • After session Experience
  • Recordings of the session
  • Instant report emailed after the visit

PLUS

  • Download your FREE copy of The Secret Diary of a Mystery Shopper, the ultimate reading companion for the program.
  • CLOSED FACEBOOK GROUP: Connect with like-minded empowered bees from around the world, share stories and help each other on the journey to creating a buzz about your business. Join our very own Caring Service Culture Movement and let’s buzz together.
  • Weekly LIVE Q&A session to keep you buzzing, motivated and inspired plus I can answer any burning questions to help you to move through any areas of resistance on your journey towards exceptional customer service.

$1288

Growth-E-Mystery Shopping

    • Customer Experience
    • Website User Experience
    • Brand Experience
    • Digital Experience
    • Automation Experience
    • Instant report email after the visit

PLUS SERVICE EXPERIENCE 

PLUS

  • Two-Hours consulting with me, reviewing  report, analysing, and creating an action plan to improve your service delivery

PLUS

  • Download your FREE E-copy of The Secret Diary of a Mystery Shopper, the ultimate reading companion for the program.
  • CLOSED FACEBOOK GROUP: Connect with like-minded empowered bees from around the world, share stories and help each other on the journey to creating a buzz about your business. Join our very own Caring Service Culture Movement and let’s buzz together.
  • Weekly LIVE Q&A session to keep you buzzing, motivated and inspired plus I can answer any burning questions to help you to move through any areas of resistance on your journey towards exceptional customer service.

Get in touch

Do you have any questions? I am here to serve, just pin me an email or a message on any of the contact details below and I will be right with an answer…

Let me empower you to STRIVE TO THRIVE...

Call me: + 44 7797 828950 Email: hello@claireboscqscott.com

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