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March 2021

Building a profitable Employee and Customer Centric Business Masterclass

March 6 @ 9:00 am - 11:00 am
Virtual Conference

Because having a thriving business is as simple as: Happy Employees + Happy Customers = happy bottom line and thriving business, right? But, it doesn’t mean it is that simple… so, I am on a mission to help businesses thrive and spiral up their profit in delivering exceptional customer experiences consistently engaging their employees and bringing more care into what they do! According to Deloitte: 60% of the United States workforce turns over each year, and 65% of this is…

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July 2021

Mystery Shopping DIY Virtual Masterclass

July 10 @ 9:00 am - 11:00 am

Develop & roll out your own Mystery Shopping program! Imagine delivering exceptional customer experiences, not once, not twice but every time your customers come through your doors! Imagine being able to improve your service delivery, increase your customer loyalty and your profit exponentially!   Do you know how you are really performing in fulfilling your services so you can have more loyal and happy clients? If you don’t get feedback, or know what is not going right, how can you…

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