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Building a profitable Employee and Customer Centric Business Masterclass

March 6 @ 9:00 am - 11:00 am

$65.00
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Because having a thriving business is as simple as:

Happy Employees + Happy Customers = happy bottom line and thriving business, right?

But, it doesn’t mean it is that simple… so, I am on a mission to help businesses thrive and spiral up their profit in delivering exceptional customer experiences consistently engaging their employees and bringing more care into what they do!

According to Deloitte:

  • 60% of the United States workforce turns over each year, and 65% of this is voluntary
  • 85% of employees leave their job because of their relationship with their manager
  • 88% of employees don’t feel like the organisation they work for cares about them

No wonder why customer service is taking a hit and we see the rise of customer complaints, employees’ sickness and the decrease in customer loyalty and even more alarming in companies’ bankruptcy.

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Following the amazing Customer Fest on 3rd – 5th March, I have decided to run this Masterclass for you to give you my step by step ECX Method™ (Employee & Customer Experience Method), so you can develop and roll out your own program and drive change in your business.

During this Employee and Customer Centricity Masterclass you will learn:

  • How to develop and nurture a Caring Service Culture
  • How to enhance your business environment
  • How to develop effective Employee Experience Strategies
  • How to increase your Customer loyalty by delivering Exceptional Customer Experiences
  • The 4 pillars of using my ECX Method™ in your organisation

Want to know more?? Join me for this Virtual Masterclass when?

  • Saturday 6th March 2021
  • Time: 9am – 11am GMT / 10am – 12pm WAT
  • Where: Virtual Conference link will be sent to you 24hrs prior the event
  • What: 2-hour masterclass
  • How is this for: Small, Medium or large businesses, CEO’s, Director, Branch Managers. All industries from retail to public services
  • How much: $65 per person

 

If companies like Google, Zappos and Barry-Wehmiller can do it, so can you…

With an incredible 75% customer loyalty Tony Hsieh says: ‘when you get the company culture right, great customer service and a great brand will happen on its own.’ We are entering a new era, it is the time to start evolving into the next phase where a deeper more authentic connection occurs, where businesses are becoming accountable for their people and their environment. Nurturing a truly caring service culture isn’t easy but it is the only way to have a thriving business, with happy employees, happy customers and happy bottom lines.

Details

Date:
March 6
Time:
9:00 am - 11:00 am
Cost:
$65.00
Event Category:
Event Tags:
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Venue

Virtual Conference

Organiser

Claire Boscq-Scott
Phone:
+447797828950
Email:
hello@claireboscqscott.com
Website:
www.claireboscqscott.com
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