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CUSTOMER SERVICE Workshop – Mumbai
20th March 2018 @ 4:00 pm - 7:00 pmINR5,500
- run a business?
- want to have loyal customers?
- want to have engaged employees?
- want to increase your profit?
If you say yes to any of those questions, this is the perfect workshop for you.
You will learn how to ‘Thrive in your Hive’ by consistently delivering Exceptional Customer Service at an emotional level.
By caring, supporting and engaging your employees, and by nurturing, valuing and guiding your customers through their journey in a creative and inspiring way will help you increase your profitability and build a sustainable service culture.
In this 3 hours workshop, we will look at:
- Caring, supporting and engaging your Employees
- A sale without a sale
- Learning simple but effective selling techniques
- Developing the art of communication
- Nurturing, valuing and guiding your Customers through their journey
- Understanding your internal and external Customers expectations and exceeding them
- Dealing with difficult customers
On this course I will give you 10 simple tips on how to deliver exceptional customer service and get your business buzzing.
A CPD certificate will be available on completion of this course.
Having grown up in a restaurant, I have always had a passion for hospitality. Engaging with people and making customers happy – makes me happy!
So, when I realised there was a gap in the Jersey market for helping businesses to deliver better service, I knew this was my future. 8 years on, I get a real buzz from seeing my customers improve their service, have a more engaged workforce and more loyal customers
Customer service is a long-term “thing”, it’s not a soft skill, nor is it fluffy and full of air. It is about building strong relationships with your internal and external customers and is the essence of relationship marketing. Businesses that master both new and traditional ways of nurturing customer relationships are winning the largest slice of market share, and that’s what we are going to learn in this workshop.