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Effective Employee & Customer Centric Leadership Seminar

1st April 2019 @ 5:00 pm - 9:00 pm


caring-service-culture-programmePhilippine Leaders, are you ready to increase your profit by truly caring for your employees and customers?

With disturbing employees engagement figures published in by Deloitte, where 88% of all people who work in this U.S feel they work for an organization that does not care about them, and three out of four are disengaged in what they’re doing according to Gallup, no wonder why customer service is taken a hit and we see a rise of customer complaints, employees sickness and a decrease in customer loyalty even more alarming in companies bankruptcy.

I am coming to Manila and thought it was the perfect opportunity to share my customer experience expertise and get you to discover how increasing employee engagement leads customer loyalty through a culture change by:

  • Enhancing our business environment
  • Showing our employees compassion, trust and support
  • Connecting with our customers at an emotional level

If companies like Google, Zappos and Barry-Wehmiller can do it, so can you…

With an incredible 75% customer loyalty Tony Hsieh says: ‘when you get the company culture right, great customer service and a great brand will happen on its own.’

We are entering a new era, it is the time to start evolving into the next phase where a deeper more authentic connection occurs, where businesses are becoming accountable for their people and their environment. Nurturing a truly caring service culture isn’t easy but it is the only way to have a thriving business, with happy employees, happy customers and happy bottom lines.

I will be sharing with you how to apply the method describe in my book ‘Thriving by Caring’; 10 Business Leadership principle for exponential growth in the 21st Century through a Caring Service Culture.

Join me for this special event at The Fairmont Hotel, in Makati:

    • 5.00pm – 6.30pm    Arrival with networking drinks and canapés
    • 6.30pm – 8pm          Presentation starts with Q&A
    • 8pm  – 9pm               More networking with drinks reception

BOOK YOUR PLACE NOW Php 3,400 per person (inc VAT)

In Cooperation with Franchise World Link Philippinesfranchise-world-link-manila-customer-experience-presentationemployee-customer-centric-leadership-seminar-mainla-claire-boscq-scott


1st April 2019
5:00 pm - 9:00 pm
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