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Mystery Shopping DIY Virtual Masterclass
10th July 2021 @ 9:00 am - 11:00 am$65.00
Develop & roll out your own Mystery Shopping program!
Imagine delivering exceptional customer experiences, not once, not twice but every time your customers come through your doors!
Imagine being able to improve your service delivery, increase your customer loyalty and your profit exponentially!
Do you know how you are really performing in fulfilling your services so you can have more loyal and happy clients?
If you don’t get feedback, or know what is not going right, how can you improve? That’s what Mystery Shopping will help you to do…
Mystery Shopping evaluate and measure your current level of customer service, it tells you where you are now and how you can differentiate yourself and stand out from the competition. This important benchmark helps you to set your customer strategy going forward.
I setup my Mystery Shopping company in 2009, The Busy Queen Bee, I saw a gap in the Jersey market and decided to take the leap of faith, having been in the receiving end of Mystery Shopping for so many years, I wanted to help businesses to thrive by measuring and improving their customer service. I learned so much over the years, member of the Mystery Shopping Professional Association (MSPA Europe/Africa), I worked with businesses from all industries, I learnt what works and what doesn’t!
I know that a lot of the small businesses who couldn’t really afford to use a Mystery Shopping Company’s service and this is why I am doing virtual Masterclass, so ALL businesses can benefit from the results of a Mystery Shopping Program.
‘You can’t manage what you don’t measure.’ Peter Drucker
Following the amazing CX West Africa Summit on Friday 9th July, I have decided to run this Masterclass for you to give you my step by step Mystery Shopping method, so you can develop and roll out your own program and drive change in your business.
During this masterclass you will learn:
- What is Mystery Shopping?
- How to Set up a program and design your questionnaire?
- How to training your mystery shoppers?
- How to analyse and create action plans to improve your service delivery?
Want to know more?? Join me for this Virtual Masterclass when?
- Saturday 10th July 2021
- Time: 9am – 11am GMT / 10am – 12pm WAT
- Where: Virtual Conference link will be sent to you 24hrs prior the event
- What: 2 hours masterclass
- How is this for: Small-Medium Business owners, Branch Managers, All industries from retail to public services
- How much: $65 per person
You want to increase your profitability, don’t you??
Mystery shopping will help you informed on your service level,
celebrate success and identify improvements for a more positive customer experience and increase your customer loyalty!
In partnership with: