Mystery Shopping Expertise
Mastering your Service Delivery through the eye of a secret shopper
Imagine you can find a way to increase your customer loyalty, employee engagement and your profit, wouldn't you like to do it?
What would a Mystery Shopping programme do for your business?
- Monitors and measures service performance
- Increase your customer loyalty
- Increase your employees’ engagement
- Monitors legal health & safety requirements
- Improves retention
- Makes employees aware of what is important in serving customers
- Reinforces positive employee/management actions with incentive-based reward systems
- Provides feedback from front line operations
- Monitors facility conditions – asset protection
- Ensures product/service delivery quality
- Supports promotional programmes
- Audits pricing & merchandising compliance
- Allows for competitive analyses
- Compliments marketing research data
- Identifies training needs and sales opportunities
- Educational tool for training & development
- Ensures positive customer relationships on the front line
- Enforces employee integrity
- Ultimately increase profit and business growth
Why do you need it?
Do you know why customer don’t return to your business?
- 82% poor customer service
- 68% they perceive you are indifferent to them
- 33% consider switching after just a single instance of poor service.
- 13% poor product quality
- 9% price
- be in your business 24/7
- be in 2, 3 or 20 places at once
- improve if you don’t get feedback
- celebrate success if no-one tells you
- manage what you don’t measure
WHY I DO WHAT I DO…
You need some Mystery Shopping tools? I have a box full of them...
If you want to improve your service delivery, measure your services and grow your profit, I can certainly help you to do just that, here is a range of services I can offer you:
The Secret Diary of a Mystery Shopper Book
The Secret Diary of a Mystery Shopper
Learn more about Claire's True Customer Service Stories and how it can help your business to improve its service delivery.
Keynote presentation: Can you afford to be clueless about your customer service?
Mystery Shopping & Customer Service Keynote Speaker
Exclusive Mystery Shopping Visit
Exclusive Mystery Shopping Visit
Do you want to have a real good understanding of where you are before you put a Mystery Shopping Program together? I will come personally and perform the visit in your organisation and then report back to you on the overall experience. Giving you all specific details; the good, the bad and the exceptional of your service delivery.
contact me directly:
Whats' App/Viber: +44 7797828950
Mystery Shopping DIY with me
DIY Mystery Shopping with me
You are keen to put a Mystery Shopping programme together, however you don't have the budget to get a company to do it for you but don't know where to start!
Well, let me help, I will develop the programme for you and you will roll it out and manage the programme, that way you get the best of both world!
For more details CLICK HERE
Mystery Shopping Online Training Course
Mystery Shopping Online Training Couse
Do you want to start your own Mystery Shopping programme? That's amazing, congratulation for taking the first step to improve your service delivery!
Now you can take the second step and learn how to set up a programme with my Mystery Shopping Online Training Course.
I will show you the exact steps you have to take to develop and roll out your own programme.
Want to know more? CLICK HERE
Mystery Shopping Coaching Program
Mystery Shopping Coaching Program
Are you a Mystery Shopping company who is just starting off, or struggling in getting new business?
Let me guide you and support you to be running a thriving Mystery Shopping business.
Contact me directly for a chat about where you are:
Whats App/Viber; +44 7797828950
E-Mystery Shopping program
E-Mystery Shopping Program
I have develop this special E-Mystery Shopping program for Solopreneurs, coaches, trainers, speakers, consultants or small businesses with a small team, anyone delivering a service online so you can have instant feedback on that crucial customer experience which will get your clients to love you or not!
Want to know more?
https://www.claireboscqscott.com/e-mystery-shopping/
It's not me saying it...
Want to know more? Get in touch
Do you have any questions? I am here to serve, just pin me an email or a message on any of the contact details below and I will be right with an answer…