Imagine you can find a way to increase your customer loyalty, employee engagement and your profit, wouldn't you like to do it?
What would a Mystery Shopping programme do for your business?
- Monitors and measures service performance
- Increase your customer loyalty
- Increase your employees’ engagement
- Monitors legal health & safety requirements
- Improves retention
- Makes employees aware of what is important in serving customers
- Reinforces positive employee/management actions with incentive-based reward systems
- Provides feedback from front line operations
- Monitors facility conditions – asset protection
- Ensures product/service delivery quality
- Supports promotional programmes
- Audits pricing & merchandising compliance
- Allows for competitive analyses
- Compliments marketing research data
- Identifies training needs and sales opportunities
- Educational tool for training & development
- Ensures positive customer relationships on the front line
- Enforces employee integrity
- Ultimately increase profit and business growth
Why do you need it?
Do you know why customer don’t return to your business?
- 82% poor customer service
- 68% they perceive you are indifferent to them
- 33% consider switching after just a single instance of poor service.
- 13% poor product quality
- 9% price
- be in your business 24/7
- be in 2, 3 or 20 places at once
- improve if you don’t get feedback
- celebrate success if no-one tells you
- manage what you don’t measure
WHY I DO WHAT I DO…
You need some Mystery Shopping tools? I have a box full of them...
If you want to improve your service delivery, measure your services and grow your profit, I can certainly help you to do just that, here is a range of services I can offer you:
The Secret Diary of a Mystery Shoppers’ YouTube Channel
The Secret Diary of a Mystery Shopper Book
Can you afford to be clueless about your customer service? Keynote presentation
Mystery Shopping & Customer Service Keynote Speaker
Exclusive Mystery Shopping Visit
Mystery Shopping DIY with me
Mystery Shopping Online Training Course
Mystery Shopping Coaching Programme
Mystery Shopping Masterclass
It's not me saying it...
Want to know more? Get in touch
Do you have any questions? I am here to serve, just pin me an email or a message on any of the contact details below and I will be right with an answer…