Imagine you can find a way to increase your customer loyalty, employee engagement and your profit, wouldn't you like to do it?
What would a Mystery Shopping programme do for your business?
- Monitors and measures service performance
- Increase your customer loyalty
- Increase your employees’ engagement
- Monitors legal health & safety requirements
- Improves retention
- Makes employees aware of what is important in serving customers
- Reinforces positive employee/management actions with incentive-based reward systems
- Provides feedback from front line operations
- Monitors facility conditions – asset protection
- Ensures product/service delivery quality
- Supports promotional programmes
- Audits pricing & merchandising compliance
- Allows for competitive analyses
- Compliments marketing research data
- Identifies training needs and sales opportunities
- Educational tool for training & development
- Ensures positive customer relationships on the front line
- Enforces employee integrity
- Ultimately increase profit and business growth
Why do you need it?
Do you know why customer don’t return to your business?
- 82% poor customer service
- 68% they perceive you are indifferent to them
- 33% consider switching after just a single instance of poor service.
- 13% poor product quality
- 9% price
- be in your business 24/7
- be in 2, 3 or 20 places at once
- improve if you don’t get feedback
- celebrate success if no-one tells you
- manage what you don’t measure
WHY I DO WHAT I DO…
You need some Mystery Shopping tools? I have a box full of them...
If you want to improve your service delivery, measure your services and grow your profit, I can certainly help you to do just that, here is a range of services I can offer you:
The Secret Diary of a Mystery Shoppers’ YouTube Channel
The Secret Diary of a Mystery Shopper Book
Keynote presentation: Can you afford to be clueless about your customer service?
Mystery Shopping & Customer Service Keynote Speaker
Exclusive Mystery Shopping Visit
Mystery Shopping DIY with me
Mystery Shopping Online Training Course
Mystery Shopping Coaching Program
E-Mystery Shopping program
It's not me saying it...
Want to know more? Get in touch
Do you have any questions? I am here to serve, just pin me an email or a message on any of the contact details below and I will be right with an answer…