Podcast

Sharing my passion with CX with like-minded people, listen out...

Listen to my Podcast and interviews from experts as I share my passion for Employee and Customer Experience and more. Feel free to comments and send me feedback.

Episode 116: The Art of Designing and Implementing a Mystery Shopper Programme

Join us with Yanique all the way from Jamaica when we discussed all things Mystery Shopping and Customer Experience…

Links for Podcast Interview Below:

Apple Podcasts – http://bit.ly/Episode116ClaireBoscqScottApplePodcasts

Stitcher Radio – https://bit.ly/StitcherNavigatingtheCX
Spotify – http://bit.ly/Episode116ClaireBoscqsScottSpotify

Our Website –  http://bit.ly/Episode116ClaireBoscqScott

You Tube – http://bit.ly/Episode116ClaireBoscqScottYouTube

Episode 34 - Walk a Mile in Your Customers' Moccasins

Join Marc Haine and myself as we discuss how to walk a mile in your customers’ Moccasins…

An independent study indicates that 98% of small and medium-sized business owners feel they deliver extraordinary customer service, while only 38% of their customers feel that way. In this episode, Mystery Shopping and Customer Service Specialist Claire Boscq-Scott will uncover tips and tricks to truly understand the level of service you are providing

Episode 111: The Experience This! Show

Learn about the mysteries of a mystery shopper. Mystery shoppers reveal experience secrets – Claire Boscq-Scott’s book The Secret Diary of a Mystery Shopper offers exceptional findings from the observation of unknown shoppers.

Episode 121: The Secret Diary of a Mystery Shopper

In this episode I chat with Claire Boscq-Scott all the way from the Jersey Isle who shares with us her tales, strategies and implementation of her mystery shopping company over the past decade with her clients throughout the UK, Europe, Asia and Africa. 

With the launch of her “tell all” book The Secret Diary of a Mystery Shopper, if you have customers this is a must listen. 

"Episode #002 Claire Boscq- Scott talking about overcoming adversity to succeed.

Let me introduce you to today’s inspiring guest. She’s one of the top 30 customer service gurus, a regular bilingual keynote speaker and author of two notable CX books. She studied at Disney university, and went on to be known as the busy Queen Bee. Most recently she bravely closed her mystery shopping business to successfully pivot, reinvent herself and embrace digital ways of working in the face of Coronavirus.

A Conversation with "Claire Boscq-Scot, The Queen Bee" - Episode #8

IN THIS EPISODE, we are joined by Claire Boscq-Scott, founder of the Busy Queen Bee. Claire tells us her story, how she got to become a Global Gurus, and why she is so passionate about Customer and employee Experience.

Intrinsic motivation for extrinsic results - Claire Boscq-Scott on Engati CX

IN THIS EPISODE, we are joined by Claire Boscq-Scott, founder of the Busy Queen Bee. Claire talks about Intrinsic motivation for extrinsic results on Engati CX. He says AI and tech are incredible ways to understand customers, build conversations, and personalize data. Technology is incredible, but it will not replace humans. Tech should be used as much as possible, but the human touch is very important and both should work in a combined way.

EP11 Bringing More Care into Your Business with Claire Boscq-Scott​

IN THIS EPISODE, we are joined by Claire Boscq-Scott, founder of the Busy Queen Bee company and author of 2 books, to talk about how to bring more care into your business as a leader and entrepreneur. Care is such a vital thing to consider as an entrepreneur because it shows how the whole spiral starts from you as the leader and affects how it trickles down to your employees and then to your customers. Claire also reminds us of the importance of having the right balance of Yin and Yang energy to build successful and thriving global businesses.

CXChronicles Podcast Episode 52 with Claire Boscq-Scott Global Customer Service Guru

Adrian and Claire discuss tips and ideas around customer and employee feedback plus the importance of creating a positive culture within your company.

#79: Customer and Employee Experience with Claire Boscq-Scott

Trevor Lee is joined today by Claire Boscq-Scott who is a Customer & Employee Experience Expert. Claire talks about how increasing employee engagement and customer loyalty will help generate revenues. Claire is a global speaker and shares in the podcast 4 top tips to help your business increase its customer and employee engagement.

The Culture of Caring Featuring Guest Claire Boscq-Scott' by Amazing Business Radio

Claire Boscq-Scott is a Customer & Employee Experience Expert. Claire talks about how increasing employee engagement and customer loyalty will help generate revenues. Claire is a global speaker and shares in the podcast 4 top tips to help your business increase its customer and employee engagement.
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