Author – Thrive with The Hive

//Author – Thrive with The Hive
Author – Thrive with The Hive 2017-10-11T18:59:16+00:00

Thrive with The Hive

10 simple steps to follow to deliver exceptional customer service consistently, putting the customer at the heart of everything we do and creating a service culture.

“A practical guide to service excellence with lessons from nature’s most powerful business organisation – The Beehive”

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In this book, I describes my very own view of the delivery of Customer Service Excellence.  I have created 10 simple steps to follow to deliver exceptional customer service consistently, putting the customer at the heart of everything we do and creating a service culture. Business tips for success, helping you increase sales by creating customer loyalty and improving employee engagement, “BEE”ing totally Customer Centric.

I take a look at the importance to a successful business of its customers.  I use a powerful analogy from Nature, describing the work of the humble Bee and its ultra efficient work ethic.

Beehives are fascinating, well-oiled machines; the similarities with the running of a business and the running of the Hive are incredible. Adapting some of their work ethic and re-focusing businesses to create a real service culture throughout their organisation is the key to success during those challenging time.

This practical guide is my very own view of delivering exceptional customer service and will focus on 10 helpful simple steps “Buzz” to follow to provide your internal the tools to deliver exceptional customer service to your external customers, ultimately creating an unforgettable experience:

  1. Assess
  2. Develop
  3. Train
  4. Measure
  5. Act
  6. Feedback
  7. Consistency
  8. Value
  9. Loyalty
  10. Service Culture

I call it “The Customer Service Waggle Dance”, 10 steps to follow for Successful Customer Centric Businesses; to start changing the delivering of the service to actually providing, consistently, their customers with an unforgettable experience every time they walk through their doors.

thrive-the-hive-customer-service-book
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What do the Customer Service Experts think?

This book is filled with tips, tactics, strategy, ideas and motivation to take care of the lifeblood of your business; your customers. It’s time to get busy – busy as a bee – and not just read, but act on the information in this book.

Shep Hyken, customer service expert and NY Times bestselling author of The Amazement Revolution.

“Thrive With The Hive is a must for any business owner and their teams. Customers are at the heart of any business and The Busy Queen Bee has managed to capture and share the very essence of customer excellence in a simple to understand yet powerful way. Her lessons on delivering value not price and exceeding expectations are something that have been key parts of businesses that I have led with amazing results in service scores and bottom line profit.

I would ensure that every new and existing colleague is given a copy of this book and used to discuss and implement key actions on how YOUR business can Thrive with the Hive”

Chris Brindley, UK Business Leader, Chairman of GreaterSport Manchester and former MD of Metro Bank

‘I’ve gotten to know Claire quite well in recent years and she’s quite remarkable.  Her ability to juggle her own highly succesful business, single motherhood, life and still be flexible, creative and inspired is in itself a huge inspiration.  This book shows you how to do it to. Claire shares her passion and purpose for true service that is the life blood of any business in a series of practical and grounded steps that can be easily adapted to your own business.  A must read for customer focussed businesses.’

Davina Mackail, Author, Coach, Healthy Home & Business Expert

Listen again my BBC radio interview with Christina Gidhoni

Some of my buzzing readers…

Where to buy Thrive with the Hive…

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