Buzzational Speaker

/Buzzational Speaker
Buzzational Speaker 2019-08-21T06:50:12+00:00

Buzzational Speaker

Environment, People & Customer Relationship Speaker; inspiring you to thrive by bringing more care into your business…

You have four types of Speakers:

  • Informational speakers; school teacher not inspiring just giving information
  • Motivational speakers; give you external motivation, jump start you (but may fizzle out)
  • Inspirational speakers; go inside your soul to move you, inspire you and touch you
  • Transformational speakers; they will get you to say the things you don’t want to say and transform you, they are committed to change you

But only you can make that step and decision to change, so what I want to do is be your Buzzational Speaker to share my passion, enthusiasm and know-how when it comes to creating harmonious environment, increasing employees’ engagement and customer loyalty; inspiring and empowering you and your team to thrive by bringing more care into your business.

Employees and customers expectations have changed and not only must you meet their expectations consistently but businesses should aim to exceed them by creating unforgettable experiences in connecting with them at an emotional level.

Therefore, the only way for a business to thrive is to have harmonious environment, engaged employees and loyal customers, so I am on a mission to inspire businesses to thrive and spiral up their profit by delivering exceptional customer experiences consistently through a Caring Service Culture.

No 5 Top 30 Global Customer Service Guru, I get a real buzz by sharing my energy, passion, creativity and know-how when it comes to creating harmonious environments, caring for your people so they can deliver exceptional customer experiences by bringing more care into businesses so they can thrive not just survive. Originally from France, I can deliver my presentations in French or in English, delivering keynote presentations, breakout programs, half and full-day training workshops, webinars, and more…

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I am also a proud Professional Member of the Professional Speaker Association (PSA-UK) and have now spoken to over 40 events globally.

Check out my YouTube Channel now!


WHAT ARE YOU LOOKING FOR?

With disturbing employees engagement figures published in by Deloitte, where 88% of all people who work in this U.S feel they work for an organization that does not care about them, and three out of four are disengaged in what they’re doing according to Gallup, no wonder why customer service is taken a hit and we see a rise of customer complaints, employees sickness and a decrease in customer loyalty even more alarming in companies bankruptcy.

Discover how to bring more care into our businesses by:

  • Leading a Caring Service Culture and a buzzing brand
  • Enhancing your business environment to optimize emotional connections
  • Caring for your people so they can truly care for your customers
  • Nurturing your customer loyalty through emotional drivers

If companies like Google, Zappos and Barry-Wehmiller can do it, so can you…

With an incredible 75% customer loyalty Tony Hsieh says: ‘when you get the company culture right, great customer service and a great brand will happen on its own.’

Nurturing a truly caring service culture isn’t easy, but it is the only way to have a thriving business, with harmonious environments, happy employees, happy customers and happy bottom lines…

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Lead with the Yin, Manage with the Yang 

We are entering a new era. It is the time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment.

Businesses have a very strong yang energy, leaders want to be running efficient, productive, and profitable businesses, however pushing, driving, demanding from their workforce constant results with too much emphasis on productivity will kill their brand and reputation. 

Change comes from the top, a leader is ‘the horse in front of the carriage’, business leaders must bring more care into their leadership.;  21st century leaders will lead with the Yin bringing more compassionate, better communication, supporting, engaging and inspiring their people and manage with the yang to achieve thriving balanced business. 

I will be sharing with you how to apply the method describe in my book ‘Thriving by Caring’; 10 Business Leadership principle for exponential growth in the 21st Century through a CARING SERVICE CULTURE.

Book now!

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Designing environment to optimize emotional connections

Your business will only differentiate itself and add value for its customers by focussing on the highest levels of the “emotional drivers” of customer satisfaction. 

Let’s take a look at your ENVIRONMENT RELATIONSHIPS and how you design harmonious workplaces, retail spaces, hospitality environments by making simple but powerful changes which will increase your employees’ productivity, wellbeing, reduce sickness, churn, and so many more benefits for your people. Leaving your customers with positive, trusting feelings toward your business, ultimately increase their loyalty and your brand awareness.

Book now!

 

global-speaker-customer-service-expert

Valued employees drive profitability

Engaged, inspired, cared for employees feel good and they don’t just serve customers but they truly care about doing what is right for them and THAT IS what will increase customer loyalty, ultimately your bottom line.

According to a Gallup poll, a staggering 63% of employees said they are not engaged at work, compared to only 13% which are. And 24% are ‘actively disengaged’, indicating they are unhappy and unproductive at work and liable to spread negativity to coworkers.

Do you want to know the secret of success? putting your people first… Discover 10 practical ways to get your employees buzzed up, increasing your PEOPLE RELATIONSHIPS, showing them that you care increase your employees loyalty ultimately their performances.

Happy Employees, happy customers, happy bottom line…

Book now!

giving-your-employees-the-tools-to-deliver-exceptional-customer-service

Stop serving, start caring

A smile and a welcome is simply not enough to be considered ‘good customer service’ in today’s competitive retail industry, and businesses must give their employees the tools to deliver exceptional customer service consistently.

Increase your CUSTOMER RELATIONSHIPS through emotional drivers by following my 10 steps to  increase your customer satisfaction, keeping them returning to you, recommending you, promoting you to their friends and family, ulitmating increasing your brand loyalty.

Book now!


 

En Français

En Francais ou en Anglais, si vous organisez une convention, une conférence ou recherché à motiver vos employés; ma grande expérience dans le domaine de la relation client et le développement de la Culture du Service attentionnée, vous animera votre journée et vous donnera le Buzz dont vous avez besoin.

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Where have you seen me…

I have spoken at several regional and international events including:

  • Designing Experiences to optimize customer’s emotional System, 26TH NATIONAL RETAIL CONFERENCE & STORES ASIA EXPO 2019 (NRCE), Philippines, August 2019
  • Raising the importance of Customer Service, Connected Women, Manila, August 2019
  • Customer Centricity HR, Philippine 12th HR Summit, Manila, August 2019
  • Lead with the Yin, Manage with the Yang, 3rd Convention Philippine Association of Professional Speakers (PAPS), Manila, August 2019
  • Effective Goal Settings with NLP and Feng Shui, Citi Bank, Jersey, April 2019
  • Philippines Association of Professional Speakers (PAPS), Stop Serving-Start Caring, Manila, Philippines, April 2019
  • Franchise Asia Conference, Building Brand through exceptional customer experiences, Manila, Philippines, March 2019
  • 745 Breakfast Club, Creating a Caring Service Culture, Jersey, January 2019
  • Delivering exceptional customer experience, why? Mumbai, November 2018
  • ‘Mettez vos clients au coeur de vos entreprise’, Lyon, France, October 2018
  • 745 Breakfast Club, Jersey, CI, September 2018
  • Mums’ Entreprise RoadShow, Manchester, UK, June 2018
  • Franchise & Retail Forum, Casablanca, Morocco, April 2018
  • MumSpace, Jersey, January 2018
  • Asia Pacific MSPA 15th Annual Conference, Beijing, China, November 2017
  • Highland College, Jersey, October 2017
  • Hautlieu School, Entrepreneur’s Week, November 2017
  • HSBC Internal Customer Week, Jersey, September 2017
  • Love Live Circle, Jersey, September 2016
  • Networking Masterclass, Jersey, June 2015
  • European MSPA Conference, Riga, May 2015
  • The Jersey Chamber of Commerce Breakfast, Jersey, November 2014
  • The Whiteley Association, Jersey, October 2014
  • 745 Breakfast Club, Speed Buzzing, Jersey, October 2014
  • The Customer Service Awards Seminar, Jersey, September 2014
  • The CI Change summer event, Jersey, July 2014
  • European MSPA Conference, Athen, May 2014
  • Women Institute (WI St Helier), Jersey, April 2013
  • 745 Breakfast Club, Jersey, February 2012
  • RBS International, Jersey, October 2011
  • Institute of Directors lunch, Jersey, May 2010

What do they say…

We organised The Customer Service seminar in September 2014, a month before the Customer Service Awards and a stellar line-up of speakers told the engaged audience of their professional experiences with customer service.

Over 50 delegates attended and feedback was highly positive. One delegate commented that Claire Boscq-Scott’s presentation, which took us ’round the word’ was a bright and positive presentation, with real impact, and it set the scene for the event as a whole.

Claire Boscq-Scott is an excellent and passionate speaker who is well informed, helpful and insightful. It is doubtless that these qualities made her a winner for the IoD Director of the Year Award in 2014 and a sought after speaker on “customer service”.

ciChange is a not-for-profit forum for ideas and discussion, about all aspects of Change Management, including people, processes, teams and leadership. We were delighted when Claire Boscq-Scott accepted our invitation to speak at one of our Breakfast Briefings.

The presentation was well received with much audience participation and good feedback. I would be delighted to recommend Claire Boscq-Scott as a speaker on “customer service”.

Tim Rogers, Founder/Curator, ciChange.org
A few months ago Claire Boscq-Scott used her personal experience to guide a group of Whiteley Members through the pros and cons of using Social Media for work. Many of the members were very sceptical of the value of Twitter, Facebook and other programmes but by showing how to actually get involved and by allaying the fears of the ladies about security and other issues a number of new twitter feeds started that evening. The calm and clear way in which Claire directed the novices in the art of a “tweet” or a “post” was instrumental in getting the ladies started.

The evening was a great success and proved that in a safe and friendly environment the fear of appearing a techno dunce could be overcome and many of the members admitted afterwards that they would consider using one of the methods more actively in the future.

Martha Bernstein, Whiteley Association, The Senior Professional and Business Women’s Organisation
Claire a fait une intervention remarquée à la Conférence annuelle de MSPA Europe : non seulement le contenu de ses propos était original et intéressant, mais son charisme et ses qualités d’animatrice ont su captiver un auditoire de professionnels exigeants.
Alain DUBREUIL, Governor, MSPA Europe
“Claire’s Networking Masterclass was really insightful. As someone fairly confident with networking there was so much more to consider than I had first thought. Thanks to Claire’s talk, I will be far more prepared for the next networking opportunity that comes my way”
“Claire is electrifying public speaker. Her passion for the subject matter is infectious. In just 20 minutes, my event attendees gained a fresh perspective on how to network successfully, they learned about effective communication and customer satisfaction. I highly recommend Claire and her magnetic approach.

Nikolett Jones, International Health and Lifestyle Coach, Host of Love List Circle Wellness Events.
http://www.nikolettjones.com/

“Despite a few technical hitches with the presentation, which Claire had no problem in overcoming (which may well have thrown many other people off track), she gave a very lively and passionate talk on customer experience drawing upon her indepth experience in a wide range of roles and her work as a mystery shopper. It was also good to hear Claires experiences as a customer where things have gone well and when they didn’t”
We recently had the pleasure of Claire leading a session for our managers on how to network effectively. Claire’s delivery of this key business skill to be wholly interactive and engaging and she had us all buzzing in no time. The team left the session feeling inspired and, as a business, we know that some of the team had developed new techniques whilst others have honed their expertise in this area.

BIO

Claire is on a mission to inspire businesses to thrive and spiral up their profit by bringing more care into their businesses, nurturing their a Caring Service Culture, enhancing their environments, increasing their employees’ engagement and loyal customers, through a more focussed CX & EX Culture.

Listed No 5 in the Top 30 Global Customer Service Gurus, Claire is an authority in the Customer Experience Industry, she is a Environment, People & Customer Relationships ‘Buzzational’ Speaker, Adviser & trainer; empowering businesses to make the game-changing decisions assessing, developing, implementing and measuring EX & CX strategies through her Caring Service Culture programme.

She is the author of 2 books, Thrive with the Hive and Thriving by Caring, with its Audible version and its French version Prospérer en étant attentionné.

Claire also offers a range of online training and a Mystery Shopping and Customer Experience Franchise opportunity.