Customer Experience Speaker

/Customer Experience Speaker
Customer Experience Speaker 2018-12-07T06:53:06+00:00

Customer Experience Speaker, bringing a more caring energy to do business

Because your customers are the blood stream of your business, your employees are your white cells and your customers your red cells and without them you have no business.

Employees and customers expectations have changed and not only must you meet their expectations consistently but businesses should aim to exceed them by creating unforgettable experiences in connecting with them at an emotional level.

Therefore, the only way for a business to thrive is to have harmonious environment, engaged employees and loyal customers, so I have made it my mission to share how a business can achieve that by developing and nurturing a Caring Service Culture.

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Originally from France, I can deliver my presentations in French or in English and specialise in Retail, Service and Franchise industries. I will deliver keynote presentations, breakout programs, half and full-day workshops, webinars, and more…

I get enthused by sharing my energy, passion, creativity and know-how when it comes to delivering exceptional customer experiences and bringing a more caring energy into businesses so they can thrive not just survive.

WHAT ARE YOU LOOKING FOR?

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Show you care and start thriving

We are entering a new era. It is the time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment.

Businesses have a very strong yang energy, leaders want to be running efficient, productive, and profitable businesses, however pushing, driving, demanding from their workforce constant results with too much emphasis on productivity will kill their brand and reputation.

Business leaders must bring a more caring energy into their businesses, they must be more compassionate by better communication, caring, supporting and engaging with their employees.

They must also be nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level, ultimately building a sustainable caring service culture.

I will be sharing with you how to apply the method describe in my book ‘Thriving by Caring’; 10 Business Leadership principle for exponential growth in the 21st Century through a Caring Service Culture.

Book moi now!

global-speaker-customer-service-expert

Engaged employees drive customer loyalty

Engaged employees serve customers better, but they don’t just serve them they genuinely care about them and THAT IS what increase customer loyalty.

According to a Gallup poll, a staggering 63% of employees said they are not engaged at work, compared to only 13% which are. And 24% are ‘actively disengaged’, indicating they are unhappy and unproductive at work and liable to spread negativity to coworkers.

Do you want to know the secret of success? looking after your internal and external customers… From mapping the customer journey to training and measuring your customers’ satisfaction, I will show you how to create customer experiences at an emotional level so you can successfully increase your employees engagement and your customers loyalty.

Happy Employees, happy customers, happy bottom line…

Book moi now!

giving-your-employees-the-tools-to-deliver-exceptional-customer-service

Stop serving, start caring

A smile and a welcome is simply not enough to be considered ‘good customer service’ in today’s competitive retail industry, and businesses must give their employees the tools to deliver exceptional customer service consistently.

Want to empower your employees to deliver exceptional customer experiences?

During this presentation, I will give your employees my top tips and techniques to just do that, and how they can connect emotionally with their customers. Now is the time to care for your employees so they can care for their customers…

Book moi now!

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Use your 5 senses to make your employees and customers feel goooood

How would you feel working in a grim environment? Probably tired, sad, disengaged: researches all over the world have proven that your environment affect your behavior. No-one want to work or live in a grim and grubby place.

Environment psychology is a direct study of the relationship between an environment and how that environment affects its inhabitants.

I will show how to create a harmonious workplace by making simple but powerful changes which will increase productivity and wellbeing, reduce sickness and churn, and so many more benefits, you will see remarkable changes in your employees and your customers.

Book moi now!

 

En Français

En Francais ou en Anglais, si vous organisez une convention, une conférence ou recherché à motiver vos employés; ma grande expérience dans le domaine de la relation client et le développement de la Culture Service attentionnée, vous animera votre journée et vous donnera le Buzz dont vous avez besoin.

Where have you seen me…

I have spoken at several regional and international events including:

  • Delivering exceptional customer experience, why? Mumbai, November 2018
  • ‘Mettez vos clients au coeur de vos entreprise’, Lyon, France, October 2018
  • 745 Breakfast Club, Jersey, CI, September 2018
  • Mums’ Entreprise RoadShow, Manchester, UK, June 2018
  • Franchise & Retail Forum, Casablanca, Morocco, April 2018
  • MumSpace, Jersey, January 2018
  • Asia Pacific MSPA 15th Annual Conference, Beijing, China, November 2017
  • Highland College, Jersey, October 2017
  • Hautlieu School, Entrepreneur’s Week, November 2017
  • HSBC Internal Customer Week, Jersey, September 2017
  • Love Live Circle, Jersey, September 2016
  • Networking Masterclass, Jersey, June 2015
  • European MSPA Conference, Riga, May 2015
  • The Jersey Chamber of Commerce Breakfast, Jersey, November 2014
  • The Whiteley Association, Jersey, October 2014
  • 745 Breakfast Club, Speed Buzzing, Jersey, October 2014
  • The Customer Service Awards Seminar, Jersey, September 2014
  • The CI Change summer event, Jersey, July 2014
  • European MSPA Conference, Athen, May 2014
  • Women Institute (WI St Helier), Jersey, April 2013
  • 745 Breakfast Club, Jersey, February 2012
  • RBS International, Jersey, October 2011
  • Institute of Directors lunch, Jersey, May 2010

What do they say…

We organised The Customer Service seminar in September 2014, a month before the Customer Service Awards and a stellar line-up of speakers told the engaged audience of their professional experiences with customer service.

Over 50 delegates attended and feedback was highly positive. One delegate commented that Claire Boscq-Scott’s presentation, which took us ’round the word’ was a bright and positive presentation, with real impact, and it set the scene for the event as a whole.

Claire Boscq-Scott is an excellent and passionate speaker who is well informed, helpful and insightful. It is doubtless that these qualities made her a winner for the IoD Director of the Year Award in 2014 and a sought after speaker on “customer service”.

ciChange is a not-for-profit forum for ideas and discussion, about all aspects of Change Management, including people, processes, teams and leadership. We were delighted when Claire Boscq-Scott accepted our invitation to speak at one of our Breakfast Briefings.

The presentation was well received with much audience participation and good feedback. I would be delighted to recommend Claire Boscq-Scott as a speaker on “customer service”.

Tim Rogers, Founder/Curator, ciChange.org
A few months ago Claire Boscq-Scott used her personal experience to guide a group of Whiteley Members through the pros and cons of using Social Media for work. Many of the members were very sceptical of the value of Twitter, Facebook and other programmes but by showing how to actually get involved and by allaying the fears of the ladies about security and other issues a number of new twitter feeds started that evening. The calm and clear way in which Claire directed the novices in the art of a “tweet” or a “post” was instrumental in getting the ladies started.

The evening was a great success and proved that in a safe and friendly environment the fear of appearing a techno dunce could be overcome and many of the members admitted afterwards that they would consider using one of the methods more actively in the future.

Martha Bernstein, Whiteley Association, The Senior Professional and Business Women’s Organisation
Claire a fait une intervention remarquée à la Conférence annuelle de MSPA Europe : non seulement le contenu de ses propos était original et intéressant, mais son charisme et ses qualités d’animatrice ont su captiver un auditoire de professionnels exigeants.
Alain DUBREUIL, Governor, MSPA Europe
“Claire’s Networking Masterclass was really insightful. As someone fairly confident with networking there was so much more to consider than I had first thought. Thanks to Claire’s talk, I will be far more prepared for the next networking opportunity that comes my way”
“Claire is electrifying public speaker. Her passion for the subject matter is infectious. In just 20 minutes, my event attendees gained a fresh perspective on how to network successfully, they learned about effective communication and customer satisfaction. I highly recommend Claire and her magnetic approach.

Nikolett Jones, International Health and Lifestyle Coach, Host of Love List Circle Wellness Events.
http://www.nikolettjones.com/

“Despite a few technical hitches with the presentation, which Claire had no problem in overcoming (which may well have thrown many other people off track), she gave a very lively and passionate talk on customer experience drawing upon her indepth experience in a wide range of roles and her work as a mystery shopper. It was also good to hear Claires experiences as a customer where things have gone well and when they didn’t”
We recently had the pleasure of Claire leading a session for our managers on how to network effectively. Claire’s delivery of this key business skill to be wholly interactive and engaging and she had us all buzzing in no time. The team left the session feeling inspired and, as a business, we know that some of the team had developed new techniques whilst others have honed their expertise in this area.