With disturbing employees engagement figures published in by Deloitte, where 88% of all people who work in this U.S feel they work for an organization that does not care about them, and three out of four are disengaged in what they’re doing according to Gallup, no wonder why customer service is taken a hit and we see a rise of customer complaints, employees sickness and a decrease in customer loyalty even more alarming in companies bankruptcy.
Discover how increasing employees’ engagement lead to increasing customer loyalty and how to bring more care into our businesses by:
- Enhancing our business environment
- Showing our employees compassion, trust and support
- Connecting with our customers at an emotional level
If companies like Google, Zappos and Barry-Wehmiller can do it, so can you…
With an incredible 75% customer loyalty Tony Hsieh says: ‘when you get the company culture right, great customer service and a great brand will happen on its own.’
We are entering a new era, it is the time to start evolving into the next phase where a deeper more authentic connection occurs, where businesses are becoming accountable for their people and their environment. Nurturing a truly caring service culture isn’t easy but it is the only way to have a thriving business, with happy employees, happy customers and happy bottom lines.
I will be sharing with you how to apply the method describe in my book ‘Thriving by Caring’; 10 Business Leadership principle for exponential growth in the 21st Century through a Caring Service Culture.