Environment, People & Customer Relationship Speaker; inspiring you to thrive by bringing more care into your business…
You have four types of Speakers:
- Informational speakers; school teacher not inspiring just giving information
- Motivational speakers; give you external motivation, jump start you (but may fizzle out)
- Inspirational speakers; go inside your soul to move you, inspire you and touch you
- Transformational speakers; they will get you to say the things you don’t want to say and transform you, they are committed to change you
But only you can make that step and decision to change, so what I want to do is be your Buzzational Speaker to share my passion, enthusiasm and know-how when it comes to creating harmonious environment, increasing employees’ engagement and customer loyalty; inspiring and empowering you and your team to thrive by bringing more care into your business.
Employees and customers expectations have changed and not only must you meet their expectations consistently but businesses should aim to exceed them by creating unforgettable experiences in connecting with them at an emotional level.
Therefore, the only way for a business to thrive is to have harmonious environment, engaged employees and loyal customers, so I am on a mission to inspire businesses to thrive and spiral up their profit by delivering exceptional customer experiences consistently through a Caring Service Culture.
No 5 Top 30 Global Customer Service Guru, I get a real buzz by sharing my energy, passion, creativity and know-how when it comes to creating harmonious environments, caring for your people so they can deliver exceptional customer experiences by bringing more care into businesses so they can thrive not just survive. Originally from France, I can deliver my presentations in French or in English, delivering keynote presentations, breakout programs, half and full-day training workshops, webinars, and more…
I am also a proud Professional Member of the Professional Speaker Association (PSA-UK) and have now spoken to over 40 events globally.
WHAT ARE YOU LOOKING FOR?
With disturbing employees engagement figures published in by Deloitte, where 88% of all people who work in this U.S feel they work for an organization that does not care about them, and three out of four are disengaged in what they’re doing according to Gallup, no wonder why customer service is taken a hit and we see a rise of customer complaints, employees sickness and a decrease in customer loyalty even more alarming in companies bankruptcy.
Discover how to bring more care into our businesses by:
- Leading a Caring Service Culture and a buzzing brand
- Enhancing your business environment to optimize emotional connections
- Caring for your people so they can truly care for your customers
- Nurturing your customer loyalty through emotional drivers
If companies like Google, Zappos and Barry-Wehmiller can do it, so can you…
With an incredible 75% customer loyalty Tony Hsieh says: ‘when you get the company culture right, great customer service and a great brand will happen on its own.’
Nurturing a truly caring service culture isn’t easy, but it is the only way to have a thriving business, with harmonious environments, happy employees, happy customers and happy bottom lines…
Lead with the Yin, Manage with the Yang
We are entering a new era. It is the time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment.
Businesses have a very strong yang energy, leaders want to be running efficient, productive, and profitable businesses, however pushing, driving, demanding from their workforce constant results with too much emphasis on productivity will kill their brand and reputation.
Change comes from the top, a leader is ‘the horse in front of the carriage’, business leaders must bring more care into their leadership.; 21st century leaders will lead with the Yin bringing more compassionate, better communication, supporting, engaging and inspiring their people and manage with the yang to achieve thriving balanced business.
I will be sharing with you how to apply the method describe in my book ‘Thriving by Caring’; 10 Business Leadership principle for exponential growth in the 21st Century through a CARING SERVICE CULTURE.
Designing environment to optimize emotional connections
Your business will only differentiate itself and add value for its customers by focussing on the highest levels of the “emotional drivers” of customer satisfaction.
Let’s take a look at your ENVIRONMENT RELATIONSHIPS and how you design harmonious workplaces, retail spaces, hospitality environments by making simple but powerful changes which will increase your employees’ productivity, wellbeing, reduce sickness, churn, and so many more benefits for your people. Leaving your customers with positive, trusting feelings toward your business, ultimately increase their loyalty and your brand awareness.
Valued employees drive profitability
Engaged, inspired, cared for employees feel good and they don’t just serve customers but they truly care about doing what is right for them and THAT IS what will increase customer loyalty, ultimately your bottom line.
According to a Gallup poll, a staggering 63% of employees said they are not engaged at work, compared to only 13% which are. And 24% are ‘actively disengaged’, indicating they are unhappy and unproductive at work and liable to spread negativity to coworkers.
Do you want to know the secret of success? putting your people first… Discover 10 practical ways to get your employees buzzed up, increasing your PEOPLE RELATIONSHIPS, showing them that you care increase your employees loyalty ultimately their performances.
Happy Employees, happy customers, happy bottom line…
Stop serving, start caring
A smile and a welcome is simply not enough to be considered ‘good customer service’ in today’s competitive retail industry, and businesses must give their employees the tools to deliver exceptional customer service consistently.
Increase your CUSTOMER RELATIONSHIPS through emotional drivers by following my 10 steps to increase your customer satisfaction, keeping them returning to you, recommending you, promoting you to their friends and family, ulitmating increasing your brand loyalty.
En Francais ou en Anglais, si vous organisez une convention, une conférence ou recherché à motiver vos employés; ma grande expérience dans le domaine de la relation client et le développement de la Culture du Service attentionnée, vous animera votre journée et vous donnera le Buzz dont vous avez besoin.
Claire is on a mission to inspire businesses to thrive and spiral up their profit by bringing more care into their businesses, nurturing their a Caring Service Culture, enhancing their environments, increasing their employees’ engagement and loyal customers, through a more focussed CX & EX Culture.
Listed No 5 in the Top 30 Global Customer Service Gurus, Claire is an authority in the Customer Experience Industry, she is a Environment, People & Customer Relationships ‘Buzzational’ Speaker, Adviser & trainer; empowering businesses to make the game-changing decisions assessing, developing, implementing and measuring EX & CX strategies through her Caring Service Culture programme.
Claire also offers a range of online training and a Mystery Shopping and Customer Experience Franchise opportunity.