Employee & Customer Experience Keynote Speaker; inspiring you to thrive by delivering sensorial experiences…
Employees and customers expectations have changed and not only must you meet their expectations consistently but businesses should aim to exceed them by creating unforgettable experiences in connecting with them at an emotional level.
Therefore, the only way for a business to thrive is to have harmonious environment, engaged employees and loyal customers, so I am on a mission to inspire businesses to thrive by delivering sensorial experiences alluring employees and customers.
You have four types of Speakers:
- Informational speakers; school teacher not inspiring just giving information
- Motivational speakers; give you external motivation, jump start you (but may fizzle out)
- Inspirational speakers; go inside your soul to move you, inspire you and touch you
- Transformational speakers; they will get you to say the things you don’t want to say and transform you, they are committed to change you
But only you can make that step and decision to change, so what I want to do is be your Buzzational Speaker to share my passion, energy, enthusiasm and know-how when it comes to sensorial experience and connecting businesses to customers at an emotional level.
No 5 Top 30 Global Customer Service Guru and UK Top 10 CX Influencer, I get a real buzz by sharing my energy, passion, creativity and know-how when it comes to creating harmonious environments, caring for your people so they can deliver sensorial experiences by bringing more care into businesses so they can thrive not just survive. Originally from France, I present in French or in English, delivering keynote presentations, breakout programs, half and full-day training workshops, webinars, and much more…
I am also a proud Professional Member of the Professional Speaker Association (PSA-UK) and have now spoken to over 40 events globally.
And also of Keynote Women Speakers Association, a non-profit organisation run entirely by volunteers.
Our raison d’être is simple: it’s all about women supporting women.
Not only do we make sure that women are more visible through this site; we also train the next generation of KeyNote speakers.
Want to see me in action?
WHAT ARE YOU LOOKING FOR?
With disturbing employees engagement figures published in by Deloitte, where 88% of all people who work in this U.S feel they work for an organization that does not care about them, and three out of four are disengaged in what they’re doing according to Gallup, no wonder why customer service is taken a hit and we see a rise of customer complaints, employees sickness and a decrease in customer loyalty even more alarming in companies bankruptcy.
Discover how to bring more care into our businesses by:
- Leading a Caring Service Culture and a buzzing brand
- Enhancing your business environment to optimize emotional connections
- Caring for your people so they can truly care for your customers
- Nurturing your customer loyalty through emotional drivers
If companies like Google, Zappos and Barry-Wehmiller can do it, so can you…
With an incredible 75% customer loyalty Tony Hsieh says: ‘when you get the company culture right, great customer service and a great brand will happen on its own.’
Nurturing a truly caring service culture isn’t easy, but it is the only way to have a thriving business, with harmonious environments, happy employees, happy customers and happy bottom lines…
Keynote Talk – Lead with the Yin, Manage with the Yang
A Gallup study revealed that 89% of employers believe that workers leave their company for more money. In reality, a mere 12% of workers actually leave for more money.
Leaders want to be running efficient, productive, and profitable businesses, however pushing, driving, demanding from their workforce constant results with too much emphasis on productivity will kill their brand and reputation.
Change comes from the top, a leader is ‘the horse in front of the carriage’, business leaders must bring more care into their leadership.; 21st century leaders will lead with the Yin bringing more compassionate, better communication, supporting, engaging and inspiring their people and manage with the Yang to achieve thriving balanced business.
We are entering a new era. It is the time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment. I will be sharing with you how to apply the method describe in my book ‘Thriving by Caring’; 10 Business Leadership principle for exponential growth in the 21st Century through a CARING SERVICE CULTURE.
How to lose your customers’ love in 5 simple steps
Figures show that 9% of customers will stop buying from you because of your price, 14% because of their dissatisfaction and an astonishing 68% leaving because they perceived indifference from their favorite businesses.
Can you really afford to take your loyal customers for granted? Businesses must love their customers, all of their customers: the Advocates, the Apathetics and the Saboteurs.
In this realistic presentation I will show you what you shouldn’t be doing to unsure you keep your customer buying from you, returning to you and recommending you.
Designing environment to optimize emotional connections
Your business will only differentiate itself and add value for its customers by focussing on the highest levels of the “emotional drivers” of customer satisfaction.
Let’s take a look at your ENVIRONMENT RELATIONSHIPS and how you design harmonious workplaces, retail spaces, hospitality environments by making simple but powerful changes which will increase your employees’ productivity, wellbeing, reduce sickness, churn, and so many more benefits for your people. Leaving your customers with positive, trusting feelings toward your business, ultimately increase their loyalty and your brand awareness.
Valued employees drive profitability
Engaged, inspired, cared for employees feel good and they don’t just serve customers but they truly care about doing what is right for them and THAT IS what will increase customer loyalty, ultimately your bottom line.
According to a Gallup poll, a staggering 63% of employees said they are not engaged at work, compared to only 13% which are. And 24% are ‘actively disengaged’, indicating they are unhappy and unproductive at work and liable to spread negativity to coworkers.
Do you want to know the secret of success? putting your people first… Discover 10 practical ways to get your employees buzzed up, increasing your PEOPLE RELATIONSHIPS, showing them that you care increase your employees loyalty ultimately their performances.
Happy Employees, happy customers, happy bottom line…
Stop serving, start caring
A smile and a welcome is simply not enough to be considered ‘good customer service’ in today’s competitive retail industry, and businesses must give their employees the tools to deliver exceptional customer service consistently.
Increase your CUSTOMER RELATIONSHIPS through emotional drivers by following my 10 steps to increase your customer satisfaction, keeping them returning to you, recommending you, promoting you to their friends and family, ultimately increasing your brand loyalty.
En Francais ou en Anglais, si vous organisez une convention, une conférence ou recherché à motiver vos employés; ma grande expérience dans le domaine de la relation client et le développement de la Culture du Service attentionnée, vous animera votre journée et vous donnera le Buzz dont vous avez besoin.
Claire is on a mission to inspire businesses to thrive and spiral up their profit by bringing more care into their businesses, nurturing a Caring Service Culture, enhancing their environments, increasing their employees’ engagement and customer loyalty, through a more focussed CX & EX Culture.
Listed No 5 in the Top 30 Global Customer Service Gurus, Claire is an authority in the Customer Experience Industry, she is an Environment, People & Customer Relationships ‘Buzzational’ Speaker, Adviser & trainer; empowering businesses to make game-changing decisions by assessing, developing, implementing and measuring EX & CX strategies with her Caring Service Culture programme.
Claire also offers a range of online training and a Mystery Shopping and Customer Experience Franchise opportunity.