The Yin and Yang of Customer Service
We are entering a new era. It is the time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment.
Businesses have a very strong yang energy, leaders want to be running efficient, productive, and profitable businesses, however pushing, driving, demanding from their workforce constant results with too much emphasis on productivity will kill their brand and reputation.
Business leaders must bring a more Yin energy into their businesses, they must be more compassionate by better communication, caring, supporting and engaging with their employees.
They will must also be nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level, ultimately building a sustainable service culture.
I will be sharing with you how to apply the Yin and Yang principles in your business to improve your Customer Service delivery.