#BQBCXMethod

/Tag:#BQBCXMethod

Natalia Ugren joining the Global BQB CX Expert team

I am absolutely thrilled to be joining forces with Natalia Ugren by launching her New License in Slovenia. Natalia and I, both members of the MSPA Europe/Africa, met a few months ago at the annual conference in Croatia. Natalia was already aware of the work that I had been doing in the UK, and a [...]

Natalia Ugren joining the Global BQB CX Expert team 2019-10-03T08:18:08+00:00

Franchise World Link and BQB are partnering to help Global Franchises deliver exceptional customer experiences.

It all started 2 years ago when Olivier Guerrero, CEO of Franchise World Link Group and myself were seating opposite to each other at the Retail & Franchise Forum in Casablanca. Having had a casual conversation about what FWL do, I followed up and just said, what about the Philippines, everyone is talking about that [...]

Franchise World Link and BQB are partnering to help Global Franchises deliver exceptional customer experiences. 2019-09-20T11:25:53+00:00

BQB’s Diary – 10 years in 10 weeks: 2019 Celebrating a decade

Wow, 2019 started with some mind-blowing news, when I received an email to announce that I was listed No 5 on the Global Customer Service Guru List. I was listed in 2018, No 13, but coming No 5 in 2019 was incredible, as this is a vote by people, so thank you so much for [...]

BQB’s Diary – 10 years in 10 weeks: 2019 Celebrating a decade 2019-09-16T09:31:50+00:00

BQB’s Diary – 10 years in 10 weeks: 2018 – Globetrotting

The year started with a trip to Morocco to attend and speak at the Retail and Franchise Forum, the very first Franchise Conference in North Africa, met some incredible people and also was taking out for dinner by one of my MSPA friend Abdel Chaoui, one couscous I will always remember… Following this, I was [...]

BQB’s Diary – 10 years in 10 weeks: 2018 – Globetrotting 2019-09-06T17:11:53+00:00

BQB’s Diary – 10 years in 10 weeks: 2017 – Always learning and developing to progress…

Having developed my Mystery Shopping and Customer Experience Franchise opportunity I now had to try to sell it. Franchising a whole new world and I spent several weekends in the UK trooping along the National Franchise shows. I also became a Member of the EWIF (Encouraging Women in Franchise Association) which brought me a lot [...]

BQB’s Diary – 10 years in 10 weeks: 2017 – Always learning and developing to progress… 2019-09-02T13:43:29+00:00

BQB’s Diary – 10 years in 10 weeks: 2016 Giving birth

The year started with launch of my very first book: Thrive with the hive. 3 years in the making, I finally pressed the publish button and 418 pages later, I was self-publishing my first book online and paperback, what an incredible journey that was, from getting the ideas to actually getting them into a format [...]

BQB’s Diary – 10 years in 10 weeks: 2016 Giving birth 2019-08-26T09:25:31+00:00

BQB’s Diary – 10 years in 10 weeks: 2015 Loving the Queen

Well, nowadays I am not sure if this little Queen is like me or I am like her… I am loving the new brand Busy Queen Bee and Steve from STS Graphic and Phil from Blue Llama have been helping me ever since sharing the love online. Steve came up with some amazing new Queens’ [...]

BQB’s Diary – 10 years in 10 weeks: 2015 Loving the Queen 2019-07-26T13:43:13+00:00

BQB’s Diary – 10 years in 10 weeks: 2014 And the winner is…

After 3 years of studying, I finally managed to pass my CIM Professional Certificate (Chartered Institute of Marketing). I never thought it would be so hard balancing the business, the children, home and studying as well but I did it and am very proud to have this under my belt, after all marketing is customer [...]

BQB’s Diary – 10 years in 10 weeks: 2014 And the winner is… 2019-07-26T13:18:07+00:00

BQB’s Diary – 10 years in 10 weeks: 2013 The Adventures

The year started with a bit of an adventure, my client the FS Group, which includes Jersey Pearl, Isle of Wight Pearl, Cornwall Gold and Tenerife Perla, had asked me to go around all of the venues to do some mystery shopping visits and market research, so off I went, hiring a car and driving [...]

BQB’s Diary – 10 years in 10 weeks: 2013 The Adventures 2019-08-02T10:38:33+00:00

BQB’s Diary – 10 years in 10 weeks: 2012 Focus on Mystery Shopping

2012, it was a turning year; one of my forma client from L’Horizon Hotel & Spa was getting married and they had ask me to organise their wedding. It had been a lot of work,  organisation and running around, which I love, however, when it was time for the ceremony I remember standing at the [...]

BQB’s Diary – 10 years in 10 weeks: 2012 Focus on Mystery Shopping 2019-07-26T12:23:02+00:00