8th Mystery Shopping Day & 1st Customer (CX) Employee Experience (EX) Day

  Book your date for the 8th Mystery Shopping Day & 1st Customer (CX) Employee Experience (EX) Day, which will be held on Thursday 8th October in the Crystal Palace in Ljubljana. 8th MYSTERY SHOPPING DAY & 1st CUSTOMER (CX) PROGRAM – EMPLOYEE (EX) EXPERIENCE DAY Ljubljana, BTC Crystal Palace,  Topic: CUSTOMER MAPPING – Advanced Approaches for …

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Training your employees so they can care for your customers

You and I know that happy employees will increase their performances resulting in happy customers and happy bosses… We are entering a new era. It is time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment. Training your employees isn’t just a need, …

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When every single customer is even more important than ever

During those challenging times when every single customer is even more important than ever, we are going to rethink about the ways we run our businesses, how we fit in our society and the meaning of our lives, but if you continue to care for your customers and employees and put them in the centre …

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Franchise World Link and BQB are partnering to help Global Franchises deliver exceptional customer experiences.

It all started 2 years ago when Olivier Guerrero, CEO of Franchise World Link Group and myself were seating opposite to each other at the Retail & Franchise Forum in Casablanca. Having had a casual conversation about what FWL do, I followed up and just said, what about the Philippines, everyone is talking about that …

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BQB’s Diary – 10 years in 10 weeks: 2018 – Globetrotting

The year started with a trip to Morocco to attend and speak at the Retail and Franchise Forum, the very first Franchise Conference in North Africa, met some incredible people and also was taking out for dinner by one of my MSPA friend Abdel Chaoui, one couscous I will always remember… Following this, I was …

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BQB’s Diary – 10 years in 10 weeks: 2017 – Always learning and developing to progress…

Having developed my Mystery Shopping and Customer Experience Franchise opportunity I now had to try to sell it. Franchising a whole new world and I spent several weekends in the UK trooping along the National Franchise shows. I also became a Member of the EWIF (Encouraging Women in Franchise Association) which brought me a lot …

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