#CustomerExperience

/Tag:#CustomerExperience

BQB’s Diary – 10 years in 10 weeks: 2015 Loving the Queen

Well, nowadays I am not sure if this little Queen is like me or I am like her… I am loving the new brand Busy Queen Bee and Steve from STS Graphic and Phil from Blue Llama have been helping me ever since sharing the love online. Steve came up with some amazing new Queens’ [...]

BQB’s Diary – 10 years in 10 weeks: 2015 Loving the Queen 2019-07-26T13:43:13+00:00

Customer Experience Practitioner Masterclass Philippines

Are you an employee looking for a new career? Do you want to develop your skills? Are you passionate about Customer Experience Or perhaps you are a company who is looking at developing their CX team? Would becoming a Customer Experience Pro interest you?   According to Harvard Business, as one of the top three [...]

Customer Experience Practitioner Masterclass Philippines 2019-07-18T07:44:35+00:00

BQB’s Diary – 10 years in 10 weeks: 2014 And the winner is…

After 3 years of studying, I finally managed to pass my CIM Professional Certificate (Chartered Institute of Marketing). I never thought it would be so hard balancing the business, the children, home and studying as well but I did it and am very proud to have this under my belt, after all marketing is customer [...]

BQB’s Diary – 10 years in 10 weeks: 2014 And the winner is… 2019-07-26T13:18:07+00:00

BQB’s Diary – 10 years in 10 weeks: 2013 The Adventures

The year started with a bit of an adventure, my client the FS Group, which includes Jersey Pearl, Isle of Wight Pearl, Cornwall Gold and Tenerife Perla, had asked me to go around all of the venues to do some mystery shopping visits and market research, so off I went, hiring a car and driving [...]

BQB’s Diary – 10 years in 10 weeks: 2013 The Adventures 2019-08-02T10:38:33+00:00

BQB’s Diary – 10 years in 10 weeks: 2012 Focus on Mystery Shopping

2012, it was a turning year; one of my forma client from L’Horizon Hotel & Spa was getting married and they had ask me to organise their wedding. It had been a lot of work,  organisation and running around, which I love, however, when it was time for the ceremony I remember standing at the [...]

BQB’s Diary – 10 years in 10 weeks: 2012 Focus on Mystery Shopping 2019-07-26T12:23:02+00:00

BQB’s Diary – 10 years in 10 weeks: 2011 A rewarding time

Hospitality being my background I was always keen to work with hotels and Stephen and Lynne at The Inn Hotel were also keen to become the Best Boutique hotel in Jersey. We worked together the whole year, with training, mystery guest visits, mystery calls, working closely to look at areas of improvement, and in November [...]

BQB’s Diary – 10 years in 10 weeks: 2011 A rewarding time 2019-07-22T08:28:39+00:00

BQB’s Diary – 10 years in 10 weeks: 2010 Going Pan-island

You know that saying from Richard Branson, “If somebody offers you an amazing opportunity but you are not sure you can do it, say yes – then learn how to do it later!” Well, it was 2010 and I was talking to everyone, explaining what mystery shopping was, and how it would improve their services, [...]

BQB’s Diary – 10 years in 10 weeks: 2010 Going Pan-island 2019-07-17T10:58:31+00:00

BQB’s Diary – 10 years in 10 weeks: Year One The Big Idea…

I remember it so clearly, February 2009, we went to Gran Canaria to celebrate one of my friends 40’s birthday. I woke up early that morning and went for a walk, my head was spinning and I knew I had to change my life for the better but what, how, where, when I suddenly had [...]

BQB’s Diary – 10 years in 10 weeks: Year One The Big Idea… 2019-07-09T08:00:17+00:00

Born with a passion for service.

Born in Paris, I moved to the South of France aged seven with my parents when they opened their first restaurant, in Grasse. That was when I first started carrying plates and the passion for all things relating to hospitality and customer service began. When you grow up in that environment, you either love it [...]

Born with a passion for service. 2019-06-17T07:45:24+00:00

4 Steps to organisational excellence

ASSESS Bees have to assess their environment at all times and be prepared to adapt depending on the weather conditions, the time of the year, the type of flowers and the competition for nectar with birds and other insects. Scout bees monitor the number of sites at any given time to ensure they will be [...]

4 Steps to organisational excellence 2019-06-02T11:33:11+00:00