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/Tag:#CustomerExperience

Effective Employee & Customer Centric Leadership Seminar

Philippine Leaders, are you ready to increase your profit by truly caring for your employees and customers? With disturbing employees engagement figures published in by Deloitte, where 88% of all people who work in this U.S feel they work for an organization that does not care about them, and three out of four are disengaged [...]

Effective Employee & Customer Centric Leadership Seminar 2019-02-14T07:34:17+00:00

Measure your services to celebrate success!

Because you just ‘can’t manage what you don’t measure’. It is an old management adage that is still very accurate and used today. Unless you measure something you don’t know whether it is getting better or worse, you can’t manage for improvement nor can you celebrate success. You need to measure those activities or results [...]

Measure your services to celebrate success! 2019-02-01T09:17:19+00:00

Training your employees so they can care for your customers

Well, once you have developed your own standards and you know exactly what type of service your employees should be delivering, you have to tell your employees about it and implement those standards. Training your employees isn’t just a need, it is simply a necessity.   The importance of training your employees - both new [...]

Training your employees so they can care for your customers 2019-01-18T16:21:31+00:00

Develop experiences and understand your customers every step of the way

Customer-centric businesses don’t let their customers wander in search of information or help; instead, they provide customer experience excellence. They guide their customers through a carefully planned series of interactions called a customer journey. A customer journey comprises experiences which are, in turn, made up of touch points — human, physical, sensory or communication, either [...]

Develop experiences and understand your customers every step of the way 2019-01-14T11:20:12+00:00

Assessing is the catalyst for change

Assessing your customers and employees is now widely recognised as a vital input to any strategy for customer-focused business performance improvement. Understanding customers is the key to giving them an exceptional experience. To give good customer care you must deliver what you promise. But an exceptional customer experience involves getting to know your customers so [...]

Assessing is the catalyst for change 2019-01-09T09:11:06+00:00

How to… buy the right Franchise for you – Step 10 The Launch

10 Steps to "Buying the right Franchise for you." Franchising is a safe but exciting way to start your own business, with the support of the Franchisor you will never be alone on the business journey which can sometimes be scary but you do need to make sure you pick right one for [...]

How to… buy the right Franchise for you – Step 10 The Launch 2017-10-30T09:21:04+00:00

How to… buy the right Franchise for you – Step 9 Training

10 Steps to "Buying the right Franchise for you." Franchising is a safe but exciting way to start your own business, with the support of the Franchisor you will never be alone on the business journey which can sometimes be scary but you do need to make sure you pick right one for [...]

How to… buy the right Franchise for you – Step 9 Training 2017-10-19T06:32:44+00:00

How to… buy the right Franchise for you – Step 8 Signing the Franchise Agreement

10 Steps to "Buying the right Franchise for you." Franchising is a safe but exciting way to start your own business, with the support of the Franchisor you will never be alone on the business journey which can sometimes be scary but you do need to make sure you pick right one for [...]

How to… buy the right Franchise for you – Step 8 Signing the Franchise Agreement 2017-10-11T18:59:21+00:00

How to… buy the right Franchise for you – Step 7 It’s time to take your decision

10 Steps to "Buying the right Franchise for you." Franchising is a safe but exciting way to start your own business, with the support of the Franchisor you will never be alone on the business journey which can sometimes be scary but you do need to make sure you pick right one for [...]

How to… buy the right Franchise for you – Step 7 It’s time to take your decision 2017-10-11T18:59:21+00:00