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Building a profitable Employee and Customer Centric Business Masterclass

Because having a thriving business is as simple as: Happy Employees + Happy Customers = happy bottom line and thriving business, right? But, it doesn’t mean it is that simple… so, I am on a mission to help businesses thrive and spiral up their profit in delivering exceptional customer experiences consistently engaging their employees and …

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Developing emotional customer experiences

Customer-centric businesses don’t let their customers wander in search of information or  A customer journey comprises experiences which are, in turn, made up of touch points — human, physical, sensory or communication, either in person or virtual — and which are influenced by factors like price, convenience and location. The ‘journey’ is associated primarily with …

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Assessing is the catalyst for change

Assessing your customers and employees is now widely recognised as a vital input to any strategy for customer-focused business performance improvement. Understanding customers is the key to giving them an exceptional experience. To give good customer care you must deliver what you promise. But an exceptional customer experience involves getting to know your customers so …

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8th Mystery Shopping Day & 1st Customer (CX) Employee Experience (EX) Day

  Book your date for the 8th Mystery Shopping Day & 1st Customer (CX) Employee Experience (EX) Day, which will be held on Thursday 8th October in the Crystal Palace in Ljubljana. 8th MYSTERY SHOPPING DAY & 1st CUSTOMER (CX) PROGRAM – EMPLOYEE (EX) EXPERIENCE DAY Ljubljana, BTC Crystal Palace,  Topic: CUSTOMER MAPPING – Advanced Approaches for …

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Training your employees so they can care for your customers

You and I know that happy employees will increase their performances resulting in happy customers and happy bosses… We are entering a new era. It is time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment. Training your employees isn’t just a need, …

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When every single customer is even more important than ever

During those challenging times when every single customer is even more important than ever, we are going to rethink about the ways we run our businesses, how we fit in our society and the meaning of our lives, but if you continue to care for your customers and employees and put them in the centre …

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Franchise World Link and BQB are partnering to help Global Franchises deliver exceptional customer experiences.

It all started 2 years ago when Olivier Guerrero, CEO of Franchise World Link Group and myself were seating opposite to each other at the Retail & Franchise Forum in Casablanca. Having had a casual conversation about what FWL do, I followed up and just said, what about the Philippines, everyone is talking about that …

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Business Feng Shui

Access your 3 Smart Shui Moves to improve your performances

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