#CustomerJourney

/Tag:#CustomerJourney

Measure your services to celebrate success!

Because you just ‘can’t manage what you don’t measure’. It is an old management adage that is still very accurate and used today. Unless you measure something you don’t know whether it is getting better or worse, you can’t manage for improvement nor can you celebrate success. You need to measure those activities or results [...]

Measure your services to celebrate success! 2019-02-01T09:17:19+00:00

Training your employees so they can care for your customers

Well, once you have developed your own standards and you know exactly what type of service your employees should be delivering, you have to tell your employees about it and implement those standards. Training your employees isn’t just a need, it is simply a necessity.   The importance of training your employees - both new [...]

Training your employees so they can care for your customers 2019-01-18T16:21:31+00:00

Develop experiences and understand your customers every step of the way

Customer-centric businesses don’t let their customers wander in search of information or help; instead, they provide customer experience excellence. They guide their customers through a carefully planned series of interactions called a customer journey. A customer journey comprises experiences which are, in turn, made up of touch points — human, physical, sensory or communication, either [...]

Develop experiences and understand your customers every step of the way 2019-01-14T11:20:12+00:00