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The Secret Diary continues… #CustomerService with Susan Heaton-Wright

Make your customer service personal!! Yes, your customers want to know that you truly care about them, that they are not just a number but someone you genuinely want to do what is right for. New communication channels have opened up during the pandemic, but listen to our story from Susan Heaton Wright who is …

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Building a profitable Employee and Customer Centric Business Masterclass

Because having a thriving business is as simple as: Happy Employees + Happy Customers = happy bottom line and thriving business, right? But, it doesn’t mean it is that simple… so, I am on a mission to help businesses thrive and spiral up their profit in delivering exceptional customer experiences consistently engaging their employees and …

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The Secret Diary continues… #CustomerService with Jason Lemasurier

There is no excuse for treating your customers inappropriately! If you don’t want like people, it may be time to change your job!! My guest today is Jason Lemasurier, Jason is a keynote speaker and has a disability after an accident, not only was he treated badly by the owner, but listen to the story …

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Developing emotional customer experiences

Customer-centric businesses don’t let their customers wander in search of information or  A customer journey comprises experiences which are, in turn, made up of touch points — human, physical, sensory or communication, either in person or virtual — and which are influenced by factors like price, convenience and location. The ‘journey’ is associated primarily with …

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The Secret Diary continues… #CustomerService with Olga Geidane

Can you afford to give your customers ONE #badexperience?? Customers expectations have changed, now your customers can buy what they want, from where they want, how they want, so don’t let bad customer service give your competition more money!! My guest today is Olga Geidane​ listen to the terrible service she received with an unsolicited …

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The Secret Diary continues… #CustomerService New Book Interview

From one author to another, I was very excited and it was my pleasure to be chatting with Richard Kaye, Author of The Secret of having Loyal Customers. Richard’s soul’s purpose is to elegantly inspire people to awaken to their magnificence, through love, humor, joy, and passion. Click HERE to visit his website.     …

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Business Feng Shui

Access your 3 Smart Shui Moves to improve your performances

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