#customerservice

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Decluttering, the second step towards your business growth

The average American throws away about 81 pounds of clothing every year. Source Tweet What does your desk look like?  Come on turn around and look at your desk for a minute? Can you see cups? Papers? Magazines? Telephone? Wallet? Packet of sandwich? Books?? Can you actually see your mouse, or is it buried under …

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Assessing, the first step towards your business growth

A single disengaged employee at $60,000 salary level is going to cost you $20,400 per year Gallup Tweet Assessing your customers and employees is now widely recognised as a vital input to any strategy for customer-focused business performance improvement. However, when is the last time you actually assessed your business environment? when is the last …

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The Secret Diary continues… #CustomerService with Susan Heaton-Wright

Make your customer service personal!! Yes, your customers want to know that you truly care about them, that they are not just a number but someone you genuinely want to do what is right for. New communication channels have opened up during the pandemic, but listen to our story from Susan Heaton Wright who is …

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Building a profitable Employee and Customer Centric Business Masterclass

Because having a thriving business is as simple as: Happy Employees + Happy Customers = happy bottom line and thriving business, right? But, it doesn’t mean it is that simple… so, I am on a mission to help businesses thrive and spiral up their profit in delivering exceptional customer experiences consistently engaging their employees and …

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The Secret Diary continues… #CustomerService with Jason Lemasurier

There is no excuse for treating your customers inappropriately! If you don’t want like people, it may be time to change your job!! My guest today is Jason Lemasurier, Jason is a keynote speaker and has a disability after an accident, not only was he treated badly by the owner, but listen to the story …

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Business Feng Shui

Access your 3 Smart Shui Moves to improve your performances

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