#customerservice

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The Secret Diary continues… #CustomerService story with Brenda Dow

Let me tell you something… your customers want to buy from you but are you ready for them, ready to care for them?? My guest today is Brenda Dow, listen to her exceptional customer service story… Brenda turned a situation which could have costed the business, not only their customers’ loyalty but thousands of dollars …

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Assessing is the catalyst for change

Assessing your customers and employees is now widely recognised as a vital input to any strategy for customer-focused business performance improvement. Understanding customers is the key to giving them an exceptional experience. To give good customer care you must deliver what you promise. But an exceptional customer experience involves getting to know your customers so …

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The Secret Diary continues… #CustomerService story with Antoniette Roze

Why do your customers love you or hate you?? #CustomerService and the way you made them feel during their experience with you, is why… My guest today is Antoniette, listen to her bad #customerexperience → Remember customer service isn’t just a face-to-face interaction, online customer service is just as important, especially with the pandemic when …

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The Secret Diary continues… #CustomerService story with Laurie Flasko

Why do your customers love you or hate you?? Customer Service and the way you made them feel during their experience with you, is why… My guest today is Laurie Flasko, listen to her #customerexperience story. → Remember if you don’t deliver great service your competitors will thank you for it!! Check out her website: …

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One effective way to avoid losing your e-commerce customers!

Do you really know how you are really performing in fulfilling your products/services so your customers press that BUY button on your ecommerce platform and not the one of your competitors? Last week, I participated to The Confidence Give Away, 38 experts came together to give some free gifts to solopreneur, small business owners to …

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Training your employees so they can care for your customers

You and I know that happy employees will increase their performances resulting in happy customers and happy bosses… We are entering a new era. It is time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment. Training your employees isn’t just a need, …

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