#customerservice

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Developing emotional customer experiences

Customer-centric businesses don’t let their customers wander in search of information or  A customer journey comprises experiences which are, in turn, made up of touch points — human, physical, sensory or communication, either in person or virtual — and which are influenced by factors like price, convenience and location. The ‘journey’ is associated primarily with …

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The Secret Diary continues… #CustomerService with Olga Geidane

Can you afford to give your customers ONE #badexperience?? Customers expectations have changed, now your customers can buy what they want, from where they want, how they want, so don’t let bad customer service give your competition more money!! My guest today is Olga Geidane​ listen to the terrible service she received with an unsolicited …

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The Secret Diary continues… #CustomerService New Book Interview

From one author to another, I was very excited and it was my pleasure to be chatting with Richard Kaye, Author of The Secret of having Loyal Customers. Richard’s soul’s purpose is to elegantly inspire people to awaken to their magnificence, through love, humor, joy, and passion. Click HERE to visit his website.     …

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The Secret Diary continues… #CustomerService story with Brenda Dow

Let me tell you something… your customers want to buy from you but are you ready for them, ready to care for them?? My guest today is Brenda Dow, listen to her exceptional customer service story… Brenda turned a situation which could have costed the business, not only their customers’ loyalty but thousands of dollars …

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Assessing is the catalyst for change

Assessing your customers and employees is now widely recognised as a vital input to any strategy for customer-focused business performance improvement. Understanding customers is the key to giving them an exceptional experience. To give good customer care you must deliver what you promise. But an exceptional customer experience involves getting to know your customers so …

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The Secret Diary continues… #CustomerService story with Antoniette Roze

Why do your customers love you or hate you?? #CustomerService and the way you made them feel during their experience with you, is why… My guest today is Antoniette, listen to her bad #customerexperience → Remember customer service isn’t just a face-to-face interaction, online customer service is just as important, especially with the pandemic when …

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The Secret Diary continues… #CustomerService story with Laurie Flasko

Why do your customers love you or hate you?? Customer Service and the way you made them feel during their experience with you, is why… My guest today is Laurie Flasko, listen to her #customerexperience story. → Remember if you don’t deliver great service your competitors will thank you for it!! Check out her website: …

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Business Feng Shui

Access your 3 Smart Shui Moves to improve your performances

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