I am absolutely thrilled to be joining forces with Natalia Ugren by launching her New License in Slovenia. Natalia and I, both members of the MSPA Europe/Africa, met a few months ago at the annual conference in Croatia. Natalia was already aware of the work that I had been doing in the UK, and a [...]
It all started 2 years ago when Olivier Guerrero, CEO of Franchise World Link Group and myself were seating opposite to each other at the Retail & Franchise Forum in Casablanca. Having had a casual conversation about what FWL do, I followed up and just said, what about the Philippines, everyone is talking about that [...]
Wow, 2019 started with some mind-blowing news, when I received an email to announce that I was listed No 5 on the Global Customer Service Guru List. I was listed in 2018, No 13, but coming No 5 in 2019 was incredible, as this is a vote by people, so thank you so much for [...]
Launch Offer 50% BQB CX Environment Psychology Strategy Yes, you have read correctly, this offer is only valid until 17th September and will be giving you 50% discount off the BQB CX Environment Psychology Strategy Need to remind yourself of what the BQB CXEnvironment Psychology 'in the box’ package is... click here... Environment Psychology Strategy [...]
The year started with a trip to Morocco to attend and speak at the Retail and Franchise Forum, the very first Franchise Conference in North Africa, met some incredible people and also was taking out for dinner by one of my MSPA friend Abdel Chaoui, one couscous I will always remember… Following this, I was [...]
Having developed my Mystery Shopping and Customer Experience Franchise opportunity I now had to try to sell it. Franchising a whole new world and I spent several weekends in the UK trooping along the National Franchise shows. I also became a Member of the EWIF (Encouraging Women in Franchise Association) which brought me a lot [...]
The year started with launch of my very first book: Thrive with the hive. 3 years in the making, I finally pressed the publish button and 418 pages later, I was self-publishing my first book online and paperback, what an incredible journey that was, from getting the ideas to actually getting them into a format [...]
Well, nowadays I am not sure if this little Queen is like me or I am like her… I am loving the new brand Busy Queen Bee and Steve from STS Graphic and Phil from Blue Llama have been helping me ever since sharing the love online. Steve came up with some amazing new Queens’ [...]
After 3 years of studying, I finally managed to pass my CIM Professional Certificate (Chartered Institute of Marketing). I never thought it would be so hard balancing the business, the children, home and studying as well but I did it and am very proud to have this under my belt, after all marketing is customer [...]
The year started with a bit of an adventure, my client the FS Group, which includes Jersey Pearl, Isle of Wight Pearl, Cornwall Gold and Tenerife Perla, had asked me to go around all of the venues to do some mystery shopping visits and market research, so off I went, hiring a car and driving [...]
