#CX

Well, nowadays I am not sure if this little Queen is like me or I am like her… I am loving the new brand Busy Queen Bee and Steve from STS Graphic and Phil from Blue Llama have been helping me ever since sharing the love online. Steve came up with some amazing new Queens’ [...]

After 3 years of studying, I finally managed to pass my CIM Professional Certificate (Chartered Institute of Marketing). I never thought it would be so hard balancing the business, the children, home and studying as well but I did it and am very proud to have this under my belt, after all marketing is customer [...]

The year started with a bit of an adventure, my client the FS Group, which includes Jersey Pearl, Isle of Wight Pearl, Cornwall Gold and Tenerife Perla, had asked me to go around all of the venues to do some mystery shopping visits and market research, so off I went, hiring a car and driving [...]

2012, it was a turning year; one of my forma client from L’Horizon Hotel & Spa was getting married and they had ask me to organise their wedding. It had been a lot of work,  organisation and running around, which I love, however, when it was time for the ceremony I remember standing at the [...]

Hospitality being my background I was always keen to work with hotels and Stephen and Lynne at The Inn Hotel were also keen to become the Best Boutique hotel in Jersey. We worked together the whole year, with training, mystery guest visits, mystery calls, working closely to look at areas of improvement, and in November [...]

You know that saying from Richard Branson, “If somebody offers you an amazing opportunity but you are not sure you can do it, say yes – then learn how to do it later!” Well, it was 2010 and I was talking to everyone, explaining what mystery shopping was, and how it would improve their services, [...]

I remember it so clearly, February 2009, we went to Gran Canaria to celebrate one of my friends 40’s birthday. I woke up early that morning and went for a walk, my head was spinning and I knew I had to change my life for the better but what, how, where, when I suddenly had [...]