#CXBuzz Q3. Do you know who your customers are?
Take our CX Diagnostic assessment https://t.co/JD4k2OMxL7 #CXDiagnostic # talktocbs #CaringServiceCulture #customerexperience #productivity #Knowyourcustomer #Assess #leadership
#CXBuzz Q2. Do you have your employee journey mapped out?
Take our CX Diagnostic assessment https://t.co/JD4k2OMxL7 #CXDiagnostic # talktocbs #CaringServiceCulture #customerexperience #productivity #employeeexperience #maps #leadership
Caring Leadership programme
According to Deloitte, 60 percent of the United States workforce turns over each year, and 65 percent of this is voluntary. 85 percent of employees leave their job because of their relationship with their manager. Plus, 88% of people don’t feel like the organisation they work for cares about them, and three out of four [...]
Measure your services to celebrate success!
Because you just ‘can’t manage what you don’t measure’. It is an old management adage that is still very accurate and used today. Unless you measure something you don’t know whether it is getting better or worse, you can’t manage for improvement nor can you celebrate success. You need to measure those activities or results [...]
Training your employees so they can care for your customers
Well, once you have developed your own standards and you know exactly what type of service your employees should be delivering, you have to tell your employees about it and implement those standards. Training your employees isn’t just a need, it is simply a necessity. The importance of training your employees - both new [...]
Develop experiences and understand your customers every step of the way
Customer-centric businesses don’t let their customers wander in search of information or help; instead, they provide customer experience excellence. They guide their customers through a carefully planned series of interactions called a customer journey. A customer journey comprises experiences which are, in turn, made up of touch points — human, physical, sensory or communication, either [...]
BusinessBuzz sharing self-publishing tips
#BusinessBuzz Sharing a few tips with you, if you you are contemplating writing a book and want to #selfpublish
BusinessBuzz Thriving by Caring ‘The Launch’
#BusinessBuzz Yeah, I am just so thrilled to be launching my new book Thriving by Caring, only 10 weeks to write it, translate it in French and publish it, I have now the pleasure to share with you 10 Business leadership principles for exponential growth in the 21st Century, through a Caring Service Culture. [...]
BusinessBuzz Beyond Customer Service Week 2018
#BusinessBuzz Why should you celebrate #CSWeek18 and how can you do this?? Make your customers and employees feel valued they will give you loyalty...
BusinessBuzz Beyond Customer Service
#BusinessBuzz Because delivering exceptional customer service isn't about one act, to deliver exceptional customer experiences, you need to feel good about yourself, so you can build rapport with people around you, feel good in your environment so you can have a thriving business...