You and I know that happy employees will increase their performances resulting in happy customers and happy bosses… We are entering a new era. It is time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment. Training your employees isn’t just a need, …
Training your employees so they can care for your customers Read More »
FREE EAU D’ABEILLE HANDBAG ATOMISER FREE perfume atomiser filled with your favorite fragrance Eau d’abeille… We collected the finest scents from the luxurious Jasmine Sambac, the sweet and tropical aromas of Freesia and Ylang Ylang flowers, refreshed by a sparkling citrus touch of Bergamot and Ocean Breeze. The dry Ambery notes blended with Vanilla sublimate …
MIDNIGHT OFFER SPENDLESS ACADEMY 2 x 60-minute coaching sessions Exercises, downloads, Recordings of all of the sessions Feedback, support, and accountability check-in via email between the sessions PLUS 3 FREE BONUSES 1. Download your FREE copy of Thrive with The Hive + 2. Access to Secret CBS Hive Facebook Group + 3. …
Special OFFER SPENDLESS ACADEMY 2 x 60-minute coaching sessions Exercises, downloads, Recordings of all of the sessions Feedback, support, and accountability check-in via email between the sessions PLUS 3 FREE BONUSES 1. Download your FREE copy of Thrive with The Hive + 2. Access to Secret CBS Hive Facebook Group + 3. …
‘ When a person has access to both the intuitive, creative and visual right brain, and the analytical, logical, verbal left brain, then the whole brain is working… And this tool is best suited to the reality of what life is, because life is not just logical-it is also emotional!’ Stephen Covey In a very …
Constancy is comforting, why break the glass if it’s not broken, right? Whereas change is scaring, change is the unknown, but like the spiral, change is growth, progress and development. Over the last 10 years, I have been helping businesses with measuring their customer service with Mystery Shopping, uncovering the unseen then supporting them in …
Ever faster change, greater customer choice and channel proliferation are realities every business faces today. In this still challenging time, developing an exceptional brand which will differentiate to the competition is more crucial than ever; businesses need to focus their attention across multiple touch-points, EX (Employee eXperience), CX (Customer eXperience) & SX (Sensorial eXperience) to …
Creating Sensorial Experiences to connect with our customers at an emotional level Read More »
I am absolutely thrilled to be joining forces with Natalia Ugren by launching her New License in Slovenia. Natalia and I, both members of the MSPA Europe/Africa, met a few months ago at the annual conference in Croatia. Natalia was already aware of the work that I had been doing in the UK, and a …
Natalia Ugren joining the Global BQB CX Expert team Read More »
It all started 2 years ago when Olivier Guerrero, CEO of Franchise World Link Group and myself were seating opposite to each other at the Retail & Franchise Forum in Casablanca. Having had a casual conversation about what FWL do, I followed up and just said, what about the Philippines, everyone is talking about that …
Wow, 2019 started with some mind-blowing news, when I received an email to announce that I was listed No 5 on the Global Customer Service Guru List. I was listed in 2018, No 13, but coming No 5 in 2019 was incredible, as this is a vote by people, so thank you so much for …
BQB’s Diary – 10 years in 10 weeks: 2019 Celebrating a decade Read More »
