#CX

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Training your employees so they can care for your customers

You and I know that happy employees will increase their performances resulting in happy customers and happy bosses… We are entering a new era. It is time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment. Training your employees isn’t just a need, …

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Special OFFER EAU D’ABEILLE ATOMISER

FREE EAU D’ABEILLE HANDBAG ATOMISER FREE perfume atomiser filled with your favorite fragrance Eau d’abeille… We collected the finest scents from the luxurious Jasmine Sambac, the sweet and tropical aromas of Freesia and Ylang Ylang flowers, refreshed by a sparkling citrus touch of Bergamot and Ocean Breeze. The dry Ambery notes blended with Vanilla sublimate …

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Creating Sensorial Experiences to connect with our customers at an emotional level

Ever faster change, greater customer choice and channel proliferation are realities every business faces today. In this still challenging time, developing an exceptional brand which will differentiate to the competition is more crucial than ever; businesses need to focus their attention across multiple touch-points, EX (Employee eXperience), CX (Customer eXperience)  & SX (Sensorial eXperience) to …

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Franchise World Link and BQB are partnering to help Global Franchises deliver exceptional customer experiences.

It all started 2 years ago when Olivier Guerrero, CEO of Franchise World Link Group and myself were seating opposite to each other at the Retail & Franchise Forum in Casablanca. Having had a casual conversation about what FWL do, I followed up and just said, what about the Philippines, everyone is talking about that …

Franchise World Link and BQB are partnering to help Global Franchises deliver exceptional customer experiences. Read More »

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