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10 tips to increasing your productivity working from home!

Create better workplace relationships and harmony in your home, your workplace, or your home-office that is what Feng Shui does. It might not be the first thing that comes to your mind for improving your workplace relationships, but it’s an indirect way to create a more harmonious environment. When you learn how to apply it properly, Feng Shui will bring …

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Building a profitable Employee and Customer Centric Business Masterclass

Because having a thriving business is as simple as: Happy Employees + Happy Customers = happy bottom line and thriving business, right? But, it doesn’t mean it is that simple… so, I am on a mission to help businesses thrive and spiral up their profit in delivering exceptional customer experiences consistently engaging their employees and …

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Retaining & Nurturing Customers, isn’t it what we all want in business?

It costs seven times more to acquire a new customer than to retain an existing one. Your customers are the most important piece of your business. No customer means no business. The more loyal the customers feel to your brand, the more likely they are to buy from you, return to you and recommend you. Of course, increasing …

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Press Release – The secret Diary of a Mystery Shopper

No 5 Top 30 Global Customer Service Guru  UK Top 10 CX Influencer and CX Thought Leader 2020, Claire Boscq-Scott, is launching her new book, The Secret Diary of a Mystery Shopper. Claire Boscq-Scott is known locally for her mystery shopping and customer service obsession, she is already the author of two books; Thrive with the Hive published …

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Mystery Shopping key to your CX Strategy

“What gets measured, gets done” Tom Peters When location, pricing, and product/services are no longer unique, service is the only differentiator and key to success or failure. Therefore you need to ensure that at all time your service delivery is consistent throughout of all your branches and your brand story is not damaged. 20 benefits …

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MANAGING EMOTIONAL INTELLIGENCE TO STRIVE IN LIFE

Emotional Intelligence is the ability to recognise and manage our emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behaviour, and manage and/or adjust emotions to adapt to environments or achieve one’s goals. One of the key components of EI is self-awareness. To be …

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The power of accountability, a true commitment to personal growth

The power of accountability, a true commitment to personal growth… Accountability is a noun that describes accepting responsibility, liable, or answerable and it can be personal or very public. It starts with you, and it has to apply at all times and to everyone.Accountability, the ‘A’ of my C.A.R.E Framework…The term accountable originates from the Latin …

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Business Feng Shui

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