#listening

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Assessing is the catalyst for change

Assessing your customers and employees is now widely recognised as a vital input to any strategy for customer-focused business performance improvement. Understanding customers is the key to giving them an exceptional experience. To give good customer care you must deliver what you promise. But an exceptional customer experience involves getting to know your customers so [...]

Assessing is the catalyst for change 2019-01-09T09:11:06+00:00