#Training

/Tag:#Training

Measure your services to celebrate success!

Because you just ‘can’t manage what you don’t measure’. It is an old management adage that is still very accurate and used today. Unless you measure something you don’t know whether it is getting better or worse, you can’t manage for improvement nor can you celebrate success. You need to measure those activities or results [...]

Measure your services to celebrate success! 2019-02-01T09:17:19+00:00

Training your employees so they can care for your customers

Well, once you have developed your own standards and you know exactly what type of service your employees should be delivering, you have to tell your employees about it and implement those standards. Training your employees isn’t just a need, it is simply a necessity.   The importance of training your employees - both new [...]

Training your employees so they can care for your customers 2019-01-18T16:21:31+00:00

Business Buzz Empathy

One of the key components of delivering exceptional customer is to have empathy, you must teach your employees to feel as if they were in their customers' shoes to touch them at an emotional level, bringing some Yin energy into your business...

Business Buzz Empathy 2018-04-23T17:35:12+00:00