Can you afford to give your customers ONE #badexperience??
Customers expectations have changed, now your customers can buy what they want, from where they want, how they want, so don’t let bad customer service give your competition more money!! My guest today is Olga Geidane listen to the terrible service she received with an unsolicited phone call. Yes, on the phone, online or face-to-face, those kind of behaviours are just inacceptable!
I love this. People for get that we buy from emotion and poor customer experiences mean that they will move on.
Yes, totally Susan, this is so true, our emotion drive our buying purchase and we all also want to feel special, not be sworn at!!
Beautiful and insightful interview 🙏 with two beautiful women 😊 thank you.
Thanks Tania, it was so much fun to speak to Olga, although quite shocking to hear how she was treated!!
Thank you, Claire, for interviewing me! You are such a natural host and it was such a pleasure to be on your #CustomerService show (especially from Gran Canaria!). Keep up your fabulous work!
Aww, how lovely of you to say, Olga, thank you for sharing this experience, I hope it will never happen to you again!!!