Can you afford to give your customers ONE #badexperience??

Customers expectations have changed, now your customers can buy what they want, from where they want, how they want, so don’t let bad customer service give your competition more money!! My guest today is Olga Geidane​ listen to the terrible service she received with an unsolicited phone call. Yes, on the phone, online or face-to-face, those kind of behaviours are just inacceptable!

Check out her website HERE


6 thoughts on “The Secret Diary continues… #CustomerService with Olga Geidane”

    1. Claire Boscq-Scott

      Yes, totally Susan, this is so true, our emotion drive our buying purchase and we all also want to feel special, not be sworn at!!

  1. Thank you, Claire, for interviewing me! You are such a natural host and it was such a pleasure to be on your #CustomerService show (especially from Gran Canaria!). Keep up your fabulous work!

    1. Claire Boscq-Scott

      Aww, how lovely of you to say, Olga, thank you for sharing this experience, I hope it will never happen to you again!!!

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