Is there such a thing as bad PR??

Well, bad customer service is not just bad PR, it can actually damage your brand so badly that you are having to close your doors…

My guest today is Jill Lublin, PR Guru, Jill tells us, how one airline has turned a situation, which could have easily turned into a complaint, into a fantastic response and created a fan out of Jill!

We all want loyal, happy customers, don’t we?? It’s the little things who make a big difference…

Check out her website HERE

and her FREE gift for you HERE Publicity crash course 


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