Customer Experience Trainer

Caring for your employees so they can care for your customers


#7 World's Top 10 Customer Service Training for 2020

Giving you and your team the tools to feel happier and the skills to deliver exceptional customer experiences

Because your employees and customers deserve the best…

To be running a successful business in the 21st Century, you must develop and nurture a Caring Service Culture; you must start changing the service delivering to actually providing, consistently, your customers with exceptional customer experiences every time they walk through their doors and your employees a place where they can feel a part of, they are involved and empowered to help the business reach the higher mission.

Giving your employees the tools…

Bringing a more Caring energy into Training your employees means that you can inspire them, you can involve them in the daily business decisions so they can genuinely care about treating your customers right, to give them what they need, resulting in increased sales and customers’ loyalty. 

Bespoke training to your needs…

I have develop specific programmes to give employees the tools to feel good in themselves, in their environment and with others, so they can be happy and deliver exceptional customer experiences. I will bespoke every workshop to your exact needs. We offer a range of Online Training programmes from environmental change to internal and external development and also check out my Learning & Development Online Platform

I also gathered dynamic and inspiring team of certified trainers which can help me delivering large projects, we make the workshops accessible to all attendees in a compelling and lively way, inspiring them to extend their own skills and develop new ones, having a transformational affect in themselves and in your organisation.

Choose from one of my favorite workshop
using my 'CARE' Framework CX Training
or let me bespoke a session just for you...

These workshops specifically designed for you and your team to develop, progress and grow. Choose 1/2 day, full day or 2 days workshop options. 

This is more than just Customer Service training, it is about teaching core principles to apply for caring and serving others.

Leading by Caring!

This workshop will be teaching you the core principles to apply for being a human leader to nurture a Caring Service Culture by mastering the CARED framework

Congruence

  • Developing your Purpose – Vision – Mission
  • Living your values
  • Developing meaningful workplaces
  • Creating your signature Scent
  • Maslow’s Theory – Physiological needs – Safety needs

Accountability

  • Environment: Conscious & subconscious
  • People: WellBeing – CX & EX promise
  • Customers: Emotional connections – Communications – Rapport building – Trust

Resilience

  • Self-Actualization: Outcome-focussed goals setting- Development, growth – creating habits
  • Self-regulation: Positive thinking – Self-Esteem – Confidence – Motivation
  • Being grateful: Recognition – BE-DO-HAVE – The wheel of life

Emotional Intelligence

  • Self-Awareness: Our State – Left V Right Brain – Colour Behaviour
  • Compassion: Mindfulness
  • Our Emotions: Drivers – Impact of our emotions – 5 senses

Dance – Waggle dance

  • Assess
  • Develop
  • Implement/Train
  • Measure

Striving Being yYou!

This workshop will be teaching you the core principles to apply for being a caring person to increase employee engagement by mastering the CARE framework

Congruence

  • Developing your Purpose – Vision – Mission
  • Living your values
  • Maslow’s Theory – Physiological needs

Accountability

  • Environment: Conscious & subconscious – 1st impression – Clutter – Feng Shui
  • People:- Segmentation – WellBeing – Employee Experience – team work
  • Customers: Emotional connections – Communications – Rapport building – Trust

Resilience

  • Self-Actualization: Outcome-focussed goals setting- Development, growth – creating habits
  • Self-regulation: Positive thinking – Self-Esteem – Confidence – Motivation
  • Being grateful: Recognition – BE-DO-HAVE – The wheel of life

Emotional Intelligence

  • Self-Awareness: Our State – Left V Right Brain – Color Behaviour
  • Compassion: Mindfulness
  • Our Emotions: Drivers – Impact of our emotions – 5 senses

Feedback & Reviews

My success is your success…

‘You might call it fate but chancing upon Claire was no fate at all. Meeting the Queen Bee for the first time was such a pleasant surprise for our company. Her teachings and insights echoed our company’s values and belief system.  It was no coincidence that we gravitate to people, or companies for that matter, that share that same vibe. Because of this, it was an easy decision to get Claire to conduct a workshop for the leaders of our company. Her people-centric and customer-centric activities, proved invaluable for the team, so much so that they are looking forward to working with her again.  We are considering institutionalizing her workshop as part of our employees’ continuing education.  Claire is such an easy person to work with, and her positiveness is very infectious!’

Tab Abad

Managing Director Harem Philippines

” Claire’s training was excellent, showing us an overall view of customer service and who are our customers. I would highly recommend Claire and her training, there is always something to learn and improve with Training.”

Phil Heart

Magic Touch

“We recently had the pleasure of Claire leading a session for our managers on how to network effectively. Claire’s delivery of this key business skill to be wholly interactive and engaging and she had us all buzzing in no time. The team left the session feeling inspired and, as a business, we know that some of the team had developed new techniques whilst others have honed their expertise in this area.”

Natasha Le Dain-Cyples

Baker Tilly CI Limited & Osiris Management Services Limited

Want to be empowered to thrive?

Call me: + 44 7797 828950 Email: hello@claireboscqscott.com

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