The life of a honeybee is mostly a predictable one. Young bees, called house bees, do the hive chores by feeding the brood and cleaning and repairing cells. These young bees grow up to become nurse bees, helping to feed the larvae in the hive and caring for the Queen bee. In the hive, bees’ development progressions and movements, are stimulated by the colony’s need, in a business environment, it should be exactly the same.
As previously described, the left brain controls analytical and logical thoughts. When you treat your employees like movable pieces on a chessboard, you are using your left brain. But when you dealing with employees that you genuinely care about, you need to connect on an emotional level, and that is with your right brain functions. Leaders/managers must understand how to better connect with their internal customers, motivating them, inspiring them to align them with the business values, ultimately sharing a common purpose to achieve the higher vision.
Training cannot be a once-in-a-year thing; let’s get everyone in a room for a few hours and we’ll have that box ticked. Training is a daily practice, but as an organisation you first need to know your offering and the standards you are setting yourself so that you can then train your employees to deliver exceptional service and achieve these goals.
Training your employees isn’t just a need; it is a necessity. Through training, your employees will feel valued because you are spending time and money on their development and have given them the tools to do their job. There are certain skills that employees need to master when they are facing their customers, regardless of the level of interaction. Some of these skills are basic, such as being polite, friendly, smiling, helpful, but others don’t come as naturally and need a little more practice to help give your employees confidence. Product knowledge is fundamental to the running of a business, if your employees don’t know what they are selling, whether it is the soup of the day or a hoover, how can they sell it?
The good news is you don’t have to do it all by yourself, working with companies in the past, who have just been doing Mystery Shopping visits, the most analytic part of my job, I realised that the most powerful time is when I am actually working with the company facilitating the programme, running the training and working with the BEES.
The idea of the package is to really empower your staff to deliver exceptional customer service, so what I am offering is:
- One hour of Customer Service training for your employees
- One hour of Customer Service and Business development for your managers
- One Mystery Shopping visit (if any purchase made, this would be charged separately)
To roll it out and start seeing some real improvement, we must do this for a minimum of 3 months at a cost of £548 per month, after that time, I am certain you will want to work on long term with me. BUT, wait to hear this…
The BEST BIT is… if after the 3 months, we haven’t seen any improvement in your employees’ and managers’ engagement, and your customers’ satisfaction, I will give you, your MONEY BACK!!
Yes, I know, I have gone mad, but I am so passionate about what I do and so certain that together we can make a real difference to your service delivery that I feel confident you will thrive in your hive, so what are you waiting for??CALL me today and let’s me help you and your team thrive in your hive.
+ 44 7797 828950
or take the matter in your own hands and follow my online course