“Train people well enough so they can leave, treat them well enough so they don’t want to.” – Richard Branson
My training sessions are designed to deliver tangible results, working in alignment with your business strategy. The underlying purpose is to raise the standards of customer service, increase internal and external customers’ loyalty and promote growth.
If you genuinely look after your employees, make them feel value, they will in return give you their loyalty and deliver exceptional customer service for you.
The life of a honeybee is mostly a predictable one: young bees, called house bees, do the hive chores, feeding the brood, cleaning and repairing cells. They grow up to become a nurse, helping to feed the larvae in the hive and caring for the queen. Some guard the hive to keep out raiders and then make the transition to a forager, heading out from the hive, traveling to find sources of nectar and pollen to bring back. In the hive, bees’ development progressions and movements are stimulated by the colony’s need, in a business environment, how can you NOT train your employees to perform better?
The objective is to deliver exceptional customer service and substantially grow sales, to do this you must give your managers and employees the tools to gain a real understanding of the customer service challenges, showing them what ideal behaviours look like and sound like, making them accountable for the delivery, ultimately increasing customers’ loyalty and building a sustainable service culture.
Working with you, I will identify your needs and objectives; I will then tailor a training session to meet your exact requirements. Factors such as the time you have available, the number of people to be trained, and your budget, will be taken into account when creating the programme which is right for you.