Why I do what I do

/Why I do what I do
Why I do what I do 2018-11-22T16:17:25+00:00
customer-service-expert

I get a real buzz by sharing my passion with businesses and individuals and love inspiring global businesses to thrive by delivering exceptional customer experiences with harmonious environments, engaged employees and loyal customers. For, if businesses thrive by delivering exceptional customer experiences, the local economy will thrive too.

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We are entering a new era. It is time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment.

I help Business leaders/Manager/Owners bring a more caring energy into their businesses, they will bring more care, compassionate, better communication, supporting and engaging with their employees.

I help them create workplaces where employees feel enthused and customers feel good and want to stay longer. They will be nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level, ultimately building a sustainable ‘Caring Service Culture.’

Originally from France, I traveled and worked in the US, France, Spain, Jersey and the UK for several years, before moving back to Jersey in 2000. I worked at the St Brelade’s Bay Hotel for six years, opened The Royal Yacht Hotel after its £30m refurbishment, and then moved to L’Horizon Hotel in 2007.

After going through a divorce and house moved,  I had already made some big changes. So, I left my job at L’Horizon Hotel, and so began a new chapter of my life – it was the best thing I ever did! I capitalised on the experience gained in my 30 years hospitality career, and set up my own business in 2009 so I could be a successful woman in business but also be a present mum for my two children.

What else do I do?

I am a member of the Mystery Shopper Providers Association (MSPA), The Encouraging Women into Franchising association (EWIF) and of  The Institute of Customer Service, and on the Board of Director for a non-profit organisation called Board apprentice.

I was presented with the Director of the Year Award in 2014, for a Small Business, by The Institute of Directors, Jersey Branch, and was also a finalist in the Small and Medium Sized Enterprise of the Year Award, at the Jersey Business Award for Enterprise in 2014. I have been shortlisted for the Forward Ladies, Women in Business Awards 2016, in the Retail Category. Graduated from the renowned School Hotel And Tourism Paul Augier, I also have a Certificate in Professional Marketing, Level 4, with the Chartered Institute of Marketing.

2018 was a highlighted by being No 13 on the list of 2018 Customer Service Global Gurus and in 2018 shortlisted for The Franchise Marketing Awards in Birmingham. I was also honored to participate to the BBC Radio Jersey ‘Strictly Jersey’, which raised over £9,000 for Children in Needs.

Franchising

After running my own business for 7 years, I wanted to grow my business, living on island 9 miles x 5 miles, it was always going to be a challenge, so I decided to create a Franchise opportunity, giving the tools to aspiring entrepreneurs to become Director of their own Hive by joining The Busy Queen Bee community and helping local businesses deliver exceptional customer experiences.

Want to know how I can inspire you to thrive?

Call me: + 44 7797 828950

Email: contact@thebusyqueenbee.com

Sign up and let me give you the tools to consistently deliver exceptional customer experiences, receive a FREE copy of Thriving By Caring E-Book.

PR BIO – Claire Boscq-Scott

claire-boscq-scott-customer-experience-expert

Claire’s mission is to the Inspire Global businesses to thrive by delivering exceptional customer experiences and creating a Caring Service Culture in their businesses.
Being listed in the Top 30 Global Customer Service Guru, she is a CX Speaker, CX Adviser and trainer; she brings a more caring energy into your businesses, specialising in Customer Experience and Rapport building. Guiding individuals and corporates and empowering them to make the necessary changes in order to be successful, implementing a Customer Experience Strategic plan through her Caring Service Culture programme to help lift service standards and increase profitability.
Originally from France, Claire has lived in Jersey, Channel Islands, since 2000, she capitalised on the experience gained in my hospitality career and set up my own business, in 2009, The Busy Queen Bee, www.busyqueenbee.com.
The Queen Bee is at the centre of her community without her the hive wouldn’t exist and what I bring to business is refocusing on what make a business exists, the internal and external customers. But being Customer Centric is just not enough nowadays and leaders must develop a real ‘Caring Service Culture.’ She helps Business leaders/Manager/Owners bring a more caring energy into their businesses, they will bring more care, compassionate, better communication, supporting and engaging with their employees. She also helps them create workplaces where employees feel enthused and customers feel good and want to stay longer. They will be nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level, ultimately building a sustainable ‘Caring Service Culture.’
Claire is the Author of two books; Thrive with the Hive published in 2016 and recently launched in 2018 Thriving by Caring, with its Audible version and its French version Prospérer en étant attentionné.
Claire has now launched a Mystery Shopping and Customer Experience Franchise opportunity, giving aspiring entrepreneurs the tools and support to become Customer Experience Experts. So together we can inspire businesses globally to be thrive by putting their customers and employees in the middle of everything they do, ultimately helping their communities to buzz by delivering exceptional customer experience.
There are many facets involved in running a thriving business; but the most important one for all of us to grasp is the concept of putting the customers and the employees at the heart of everything we do, and being totally Customer Centric. This is why Claire has developed a range of specific Customer Experience services, creating harmonious environments, engaged employees and loyal customers.