Why I do what I do

/Why I do what I do
Why I do what I do 2019-08-09T23:09:40+00:00
customer-service-expert

I get a real buzz by sharing my passion with businesses and individuals and love inspiring global businesses to thrive by delivering exceptional customer experiences with harmonious environments, engaged employees and loyal customers. For, if businesses thrive by delivering exceptional customer experiences, the local economy will thrive too.

customer-service-specialist-jersey-channel-island

We are entering a new era. It is time to start evolving into the next phase where a deeper more authentic connection occurs, where businesses are becoming accountable for their people and their environment.

We help Business leaders/Manager/Owners bring more care into their businesses, bringing more compassionate, better communication, supporting, engaging and inspiring with their people.

We help them design work environments where employees feel enthused and customers feel good and want to stay longer.

We help them guide their customers through exceptional experiences in a creative and inspiring way at an emotional level.

Originally from France, I traveled and worked in the US, France, Spain, Jersey and the UK for several years, before moving back to Jersey in 2000. I worked at the St Brelade’s Bay Hotel for six years, opened The Royal Yacht Hotel after its £30m refurbishment, and then moved to L’Horizon Hotel in 2007.

After going through a divorce and house moved,  I had already made some big changes. So, I left my job at L’Horizon Hotel, and so began a new chapter of my life – it was the best thing I ever did! I capitalised on the experience gained in my three decade in the service industry, and set up my own business in 2009 so I could be a successful woman in business but also be a present mum for my two children.

What else do I do?

I am a member of the Mystery Shopper Providers Association (MSPA), The Encouraging Women into Franchising association (EWIF), The Customer Experience Professional Association (CXPA), and the Professional Speakers Association (PSA UK), and on the Board of Director for a non-profit organisation called Board apprentice.

I was presented with the Director of the Year Award in 2014, for a Small Business, by The Institute of Directors, Jersey Branch, and was also a finalist in the Small and Medium Sized Enterprise of the Year Award, at the Jersey Business Award for Enterprise in 2014. I have been shortlisted for the Forward Ladies, Women in Business Awards 2016, in the Retail Category. Graduated from the renowned School Hotel And Tourism Paul Augier, I also have a Certificate in Professional Marketing, Level 4, with the Chartered Institute of Marketing.

2018 was a highlighted by being No 13 on the list of 2018 Customer Service Global Gurus and in 2018 shortlisted for The Franchise Marketing Awards in Birmingham. I was also honored to participate to the BBC Radio Jersey ‘Strictly Jersey’, which raised over £9,000 for Children in Needs.

The start of 2019 is brought me the immense pleasure to be No 5 on the list of the 2019 Customer Service Global Gurus, and launching my new Customer Experience programme ‘Caring Service Culture Leadership programme’: creating harmonious environments, engaged employees and loyal customers, ultimately spiraling, thriving businesses.

Franchising

After running my own business for 10 years, I wanted to grow my business, living on island 9 miles x 5 miles, it was always going to be a challenge, so I decided to create a Franchise opportunity, giving the tools to aspiring entrepreneurs to become Director of their own Hive by joining The Busy Queen Bee community and helping local businesses deliver exceptional customer experiences.

Want to know how I can inspire you to thrive?

Call me: + 44 7797 828950

Email: contact@thebusyqueenbee.com

Sign up and let me give you the tools to create better relationships in your environment, with your people and customers, receive a FREE copy of Thriving By Caring E-Book.

PR BIO – Claire Boscq-Scott

claire-boscq-scott-customer-experience-expert

Claire’s mission is to the inspire Global businesses to thrive by bring more care into their businesses, with harmonious environments, engaged employees and loyal customers, through a Caring Service Culture.
Being listed No 5 in the Top 30 Global Customer Service Gurus 2019, she is a Environment, People & Customer Relationships ‘Buzzational’ Speaker, Adviser, trainer; empowering businesses to make the game-changing decision implementing EX & CX strategies through her Caring Service Culture programme to help lift service standards and increase profitability.
Originally from France, Claire has lived in Jersey, Channel Islands, since 2000, she capitalised on the experience gained in her hospitality career and set up her own business, in 2009, The Busy Queen Bee, www.busyqueenbee.com.
The Queen Bee is at the centre of her community, without her, the hive wouldn’t exist, she cares for her bees and their environment so they can deliver that delicious honey.
With that analogy in mind, imagine your businesses being a hive and you the leader being the Queen/King of the hive. Claire will inspire you to lead from the front:
  • Leading a Caring Service Culture and a buzzing brand
  • Enhancing your business environment to optimize emotional connections
  • Caring for your people so they can truly care for your customers
  • Nurturing your customer loyalty through emotional drivers
Claire is the Author of two books; Thrive with the Hive published in 2016 and recently launched in 2018 Thriving by Caring, with its Audible version and its French version Prospérer en étant attentionné.
Claire has now launched a Mystery Shopping and Customer Experience Franchise opportunity, giving aspiring entrepreneurs the tools and support to become Customer Experience Experts. So together we can inspire businesses globally to be thrive by putting their customers and employees in the middle of everything they do, ultimately helping their communities to buzz by delivering exceptional customer experience.

Shorter version:

Claire is on a mission to inspire businesses to thrive and spiral up their profit by bringing more care into their businesses, making game changing decisions in their culture, enhancing their environments, increasing their employees’ engagement and loyal customers, through a more focussed CX & EX Culture.

Listed No 5 in the Top 30 Global Customer Service Gurus, she is a Environment, People & Customer Relationships ‘Buzzational’ Speaker, Adviser & trainer; empowering businesses to make the game-changing decisions assessing, developing, implementing and measure EX & CX strategies through her Caring Service Culture programme.

She is the author of 2 books, Thrive with the Hive and Thriving by Caring, with its Audible version and its French version Prospérer en étant attentionné.

Claire also offers a range of online training and a Mystery Shopping and Customer Experience Franchise opportunity.

For more details check out all of Claire’s websites:

https://www.claireboscqscott.com

https://busyqueenbee.com/

https://bqbcxinstitute.org/