We are entering a new era. It is time to start evolving into the next phase where a deeper more authentic connection occurs, where businesses are becoming accountable for their people and their environment.
I help Business leaders/Manager/Owners bring more care into their businesses, they will bring more care, compassionate, better communication, supporting and engaging with their employees.
I help them create workplaces where employees feel enthused and customers feel good and want to stay longer. They will be nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level, ultimately building a sustainable ‘Caring Service Culture.’
Originally from France, I traveled and worked in the US, France, Spain, Jersey and the UK for several years, before moving back to Jersey in 2000. I worked at the St Brelade’s Bay Hotel for six years, opened The Royal Yacht Hotel after its £30m refurbishment, and then moved to L’Horizon Hotel in 2007.
After going through a divorce and house moved, I had already made some big changes. So, I left my job at L’Horizon Hotel, and so began a new chapter of my life – it was the best thing I ever did! I capitalised on the experience gained in my three decade in the service industry, and set up my own business in 2009 so I could be a successful woman in business but also be a present mum for my two children.
What else do I do?
I am a member of the Mystery Shopper Providers Association (MSPA), The Encouraging Women into Franchising association (EWIF) and of The Institute of Customer Service, and on the Board of Director for a non-profit organisation called Board apprentice.
I was presented with the Director of the Year Award in 2014, for a Small Business, by The Institute of Directors, Jersey Branch, and was also a finalist in the Small and Medium Sized Enterprise of the Year Award, at the Jersey Business Award for Enterprise in 2014. I have been shortlisted for the Forward Ladies, Women in Business Awards 2016, in the Retail Category. Graduated from the renowned School Hotel And Tourism Paul Augier, I also have a Certificate in Professional Marketing, Level 4, with the Chartered Institute of Marketing.
2018 was a highlighted by being No 13 on the list of 2018 Customer Service Global Gurus and in 2018 shortlisted for The Franchise Marketing Awards in Birmingham. I was also honored to participate to the BBC Radio Jersey ‘Strictly Jersey’, which raised over £9,000 for Children in Needs.
The start of 2019 is brought me the immense pleasure to be No 5 on the list of the 2019 Customer Service Global Gurus, and launching my new Customer Experience programme ‘Caring Service Culture Leadership programme’: creating harmonious environments, engaged employees and loyal customers, ultimately building a sustainable ‘Caring Service Culture.’
After running my own business for 10 years, I wanted to grow my business, living on island 9 miles x 5 miles, it was always going to be a challenge, so I decided to create a Franchise opportunity, giving the tools to aspiring entrepreneurs to become Director of their own Hive by joining The Busy Queen Bee community and helping local businesses deliver exceptional customer experiences.