We are entering a new era. It is time to start evolving into the next phase where a deeper more authentic connection occurs, where businesses are becoming accountable for their people and their environment.
We help Business leaders/Manager/Owners bring more care into their businesses, bringing more compassionate, better communication, supporting, engaging and inspiring with their people.
We help them design work environments where employees feel enthused and customers feel good and want to stay longer.
We help them guide their customers through exceptional experiences in a creative and inspiring way at an emotional level.
Originally from France, I traveled and worked in the US, France, Spain, Jersey and the UK for several years, before moving back to Jersey in 2000. I worked at the St Brelade’s Bay Hotel for six years, opened The Royal Yacht Hotel after its £30m refurbishment, and then moved to L’Horizon Hotel in 2007.
After going through a divorce and house moved, I had already made some big changes. So, I left my job at L’Horizon Hotel, and so began a new chapter of my life – it was the best thing I ever did! I capitalised on the experience gained in my three decade in the service industry, and set up my own business in 2009 so I could be a successful woman in business but also be a present mum for my two children.
What else do I do?
I am a member of the Mystery Shopper Providers Association (MSPA), The Encouraging Women into Franchising association (EWIF), The Customer Experience Professional Association (CXPA), and the Professional Speakers Association (PSA UK), and on the Board of Director for a non-profit organisation called Board apprentice.
I was presented with the Director of the Year Award in 2014, for a Small Business, by The Institute of Directors, Jersey Branch, and was also a finalist in the Small and Medium Sized Enterprise of the Year Award, at the Jersey Business Award for Enterprise in 2014. I have been shortlisted for the Forward Ladies, Women in Business Awards 2016, in the Retail Category. Graduated from the renowned School Hotel And Tourism Paul Augier, I also have a Certificate in Professional Marketing, Level 4, with the Chartered Institute of Marketing.
2018 was a highlighted by being No 13 on the list of 2018 Customer Service Global Gurus and in 2018 shortlisted for The Franchise Marketing Awards in Birmingham. I was also honored to participate to the BBC Radio Jersey ‘Strictly Jersey’, which raised over £9,000 for Children in Needs.
The start of 2019 is brought me the immense pleasure to be No 5 on the list of the 2019 Customer Service Global Gurus, and launching my new Customer Experience programme ‘Caring Service Culture Leadership programme’: creating harmonious environments, engaged employees and loyal customers, ultimately spiraling, thriving businesses.
After running my own business for 10 years, I wanted to grow my business, living on island 9 miles x 5 miles, it was always going to be a challenge, so I decided to create a Franchise opportunity, giving the tools to aspiring entrepreneurs to become Director of their own Hive by joining The Busy Queen Bee community and helping local businesses deliver exceptional customer experiences.